Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,113 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

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4.8

Based on 6,113 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking aspect was ok. I think a £5 booking fee is excessive.”

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Posted 7 years ago

“We have booked to stay at Bodysgallen hall. When looking online your deal came up, which sounded good. However I was not aware that the deal was through anyone other than Bodysgallen hall themselves. Nor was I informed anywhere that it would incur a £10 booking fee, which did annoy me.”

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Posted 7 years ago

Dear Mrs Brown Thank you for your review. Unlike some booking agents the booking fee is included in the price from the beginning and not added on at the end. When making a reservation the price is displayed with an arrow alongside and when clicked on it gives you a clear breakdown. We are confident that our packages, including the booking fee, offer the best value for money which is why the Price Match Guarantee is in place. I understand our reservations team got in touch shortly after your booking was made to arrange a table for dinner. This is to ensure you have a table reserved at your preferred time and again is something other agents rarely offer. It is not possible to be diverted from a hotel's website to ours and when viewing our website our company name, Offpeakluxury, is clearly displayed on every page. We do hope you enjoy your stay at Bodysgallen Hall. Regards, Offpeakluxury

Posted 7 years ago

“We booked a hotel through Offpeakluxury paying more than we would going directly to the hotel. We did this in order to gain certain extras, one of which was £50 worth of discount vouchers for massages. The hotel told us that we should book the massages at least a month in advance, so we never benefited from them.”

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Posted 7 years ago

Dear Customer, We pride ourselves on the offers we have negotiated with the properties in our portfolio, majority of which include dinner and others extras so offer excellent value for money. We are sorry to hear that you were not able to use the spa voucher included in your package or the complimentary round of golf which was the alternative. Please do contact us in the future if you wish to make another reservation so we can ensure the benefits of the package are appropriate to you. With best wishes Offpeakluxury

Posted 7 years ago

“After a problem on line I had to phone to complete the booking as your operator thought there was a problem with the web page. She dealt with the transaction very quickly.”

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Posted 7 years ago

“Fairly good result but a very cumbersome booking process Had to be referred to the hotel before confirmation and then we found out that only one superior room was available so we had to settle for lesser accommodation for the other two we thought we had booked”

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Posted 7 years ago

Dear Anonymous, Thank you for your review. As the three rooms you needed for your stay at Tewkesbury Park were showing on a provisional basis, we needed to await confirmation from the hotel. Sadly they did not have three rooms of the type on which our packages are based, so advised us which rooms they were able to offer. We asked the hotel to hold the available rooms for you before we contacted you to let you know about the room types – we also found alternative hotels to offer in case the room types were not suitable for you. We are pleased that the offered rooms were acceptable to you and your friends, and hope that you have a wonderful stay. Warmest wishes, Offpeakluxury

Posted 7 years ago

“The frontline line staff and the restaurant staff were incredibly courteous and helpful.”

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Posted 7 years ago

“your admin was not very good”

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Posted 7 years ago

“I didn't book via your website. It was arranged over the telephone.”

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Posted 7 years ago

“Simple booking process”

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Posted 7 years ago

“The idea is great but the search options and transparency on cost needs work”

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Posted 7 years ago

“We are a little disappointed. We entered our voucher code & accessed the availability calendar, selected a date and booked time off work. We were later contacted to say we would need to change our date or pay an additional £40 for a superior room. We would have expected only available dates that corresponded with our voucher code would have been displayed.”

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Posted 7 years ago

Thank you for your feedback. The date you selected for the hotel package included in your voucher was provisionally available rather than instantly available. For this type of booking it is necessary to wait for a response from the hotel before it can be confirmed. This would have shown on the booking page when the date was selected, again when the booking had been made and then on the initial confirmation emailed to you. Shortly after the reservation had been made the hotel advised us that they only had rooms of a higher category available so you were given the option to either pay to upgrade to another room type or book an alternative date. We called you to discuss the options and you decided to upgrade. We were not made aware at any point that you were dissatisfied with the process or the outcome. Please do let us know if we can assist you any further and we do hope you enjoy your stay. Kind regards Offpeakluxury

Posted 7 years ago

“Good website, fairly easy to use. Unhappy though that when I asked for a VAT receipt I was emailed back to say I couldn't have one until I checked out of the hotel in December. I have paid in advance, VAT receipt now please!”

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Posted 7 years ago

We appreciate you have paid in advance for your hotel reservation however the VAT invoice is issued shortly after your stay as the tax point is the checkout date and we do have flexible cancellation and postpone terms. We are sorry if this was not made clear when your request was made. We will arrange for a VAT receipt to be emailed to you today and should you cancel or amend your booking prior to arrival we will amend this if necessary. Please do let us know if we can help you any further and we do hope you enjoy your stay. Best wishes Offpeakluxury

Posted 7 years ago

“Lots of good information my only quibble would be more not enough info relating to the needs of the disabled.”

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Posted 8 years ago

“Very efficient when we found a date that worked”

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Posted 8 years ago

“Will not know if all ok until have stayed at hotel. Regards booking process, it was easy and seemingly hassle free. However payed monies for booking then found out it was only provisional as Offpeak then had to make the booking subject to availability ?. The booking took place but assumed when paying it was direct confirmation of booking, not having to await confirmation of room etc.”

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Posted 8 years ago

Dear Kenny, Thank you for your review of Offpeakluxury. We have 2 types of availability - Instant Availability, in which payment is taken and confirmation is received immediately, and Provisional Availability, in which funds are held pending a successful reservation and acceptance is needed from the hotel. Your reservation was made on Provisional Availability, which shows the following message at the beginning of the booking process: * Offers showing provisional availability are subject to confirmation with the hotel and availability is not guaranteed. No funds will be taken from your card until the booking is confirmed, which will usually be within a few hours. Upon completing your reservation request, you will have also received an email which re-affirms that we need to await confirmation from the hotel, and that your reservation was not yet confirmed. We are always happy to check availability with your chosen hotel before you go ahead with a reservation on Provisional Availability; please just give us a call or send us an email and we will get back to you. We hope you enjoy your July stay. Best regards, Offpeakluxury

Posted 8 years ago

“The first couple of times I tried to make a booking (using a voucher) the web site did not seem to be working correctly and would not advance from page 1. Although my chosen dates were available according to the calendar popup another message appeared which stopped further input. When I clicked on "something not right click here" I was sent to main booking page which I could not use with voucher. However, despite the above I did eventually get to make booking, although my first choice dates were by then gone. So we are now booked for end July and look forward to our break. This is just my booking experience, have not yet had hotel stay!”

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Posted 8 years ago

Dear Mr Smith, Thank you for reviewing your experience with Offpeakluxury, although we are sorry that you experienced some issues with the website. Our phone lines are open until 10pm every day and we are always happy to assist should any problems arise. We have passed the information regarding the issue you experienced to our IT team in the hope that they can replicate and fix the problem. We hope you enjoy your July stay - should we be able to help any further ahead of your break, please do not hesitate to get in touch. Best wishes, Offpeakluxury

Posted 8 years ago

“Good Search facility and gave enough details on the hotels I was looking at”

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Posted 8 years ago

“Website showed incorrect prices, and when calling up the staff didn’t seem interested. I offered to send a screen shot but they didn’t want one.”

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Posted 8 years ago

“We booked by phone as we always do as there is so much more information to be gained viva voce”

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Posted 8 years ago

“Did not realise I was being charged a £10 fee for booking at time of booking, but hopefully booking has been made successfully”

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Posted 8 years ago

Thank you for your review. At the initial stage of making a reservation the booking fee is shown, together with the option to view an explanation as to why this is charged. Our team of reservation agents is available 7 days a week, until 10 pm, to handle your every need from beginning to end which may include reserving a table for dinner and any extra touches to make a stay perfect. Whatever the service fee you are charged we offer a price match guarantee which means that even including this we guarantee best value and best service. We do hope you have a thoroughly enjoyable stay and please do let us know if we can assist at all prior to your arrival. All the best Offpeakluxury

Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,113 reviews