Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,011 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process is not seamless. Off-peak luxury has to check with the hotel and then come back to me. Plus the discount is not that much. It's not real time.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. As you had specific room requests and are travelling as a single occupant, we did need to contact the hotel on your behalf in order to ensure a room suitable to your requirements was available, as well as obtain a single occupancy discount for your stay which we were happy to be able to secure for you. We at Offpeakluxury offer a personal service, unlike many other booking agents, as well as great savings (we also have a Price Match Guarantee) and our package on which you booked has saved you over £60 on booking directly with the hotel. We hope you have a marvellous stay, and hope to be able to assist you with another overnight getaway in the future. Kind Regards, Offpeakluxury

Posted 8 years ago

“Its was easy to use”

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Posted 8 years ago

“Bought for my wife's birthday couple months in advance after she enquired and said it's what she wanted. For some unknown reason they emailed her to tell her that I had booked it. Surprise ruined. Totally fuming as it wasn't cheap”

Helpful Report

Posted 8 years ago

Firstly we would like to apologise for ruining your wife's birthday surprise, which was certainly not our intention. Your wife contacted us regarding the hotel break and following communication by email, from her email address, she requested that we call you to make the reservation which we did. After doing so we informed your wife that her request had been carried out. We were not aware that this was a surprise. We do hope you both thoroughly enjoy your stay and please do let us know if there is anything we can assist with prior to your arrival.

Posted 8 years ago

“It was good value”

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Posted 8 years ago

“Not as good this time”

Helpful Report

Posted 8 years ago

“Bit disappointed at I cancelled 3 days after booking as it turned out I get a complementry room for out 1st anniversary and got charged £35 To cancel. It's likely that someone else will 're book this room due to time scale”

Helpful Report

Posted 8 years ago

“This is difficult - even more because you are asking me to say how OPL "made me happy", as if you want a certain answer rather than the facts. First of all, Victoria has been very good. She's helpful, polite, persistent, and has a good grasp of the details; and if she gets impatient she doesn't show it. But my booking experience has involved not just OPL but also the hotel. The problems have been partly because I'm not dealing directly with the hotel but through a third party; and partly, I think, because the hotel appears to be rigid and inflexible. Maybe the experience of OPL and a different hotel would be better. So I hope the group for whom I've been organising a weekend break will enjoy it, and at the price it certainly should be enjoyable. But on another occasion I would want to deal directly with the hotel, and therefore would not use OPL.”

Helpful Report

Posted 8 years ago

Firstly I would like to thank you for the feedback you have given on the service provided by Victoria which I must say is very well deserved. Victoria has spent a considerable amount of time dealing with your rather complicated group reservation to ensure this is arranged to your satisfaction. This is something we at OPL pride ourselves on. Initially you were unsure as to where to stay, so Victoria searched our portfolio of hotels and forwarded various options to you to consider. Once a decision had been made a suitable package was negotiated with the hotel. I would like to point out that the package booked is not one that could have been obtained direct and therefore offers better value for money. Due to the strong relationship we have with our hotels we were also able to offer some flexibility to suit your requirements. Should you have any queries we are happy to handle these on your behalf and we will be in touch again closer to your arrival date.

Posted 8 years ago

“Easy enough and facts and reviews make for a hopefully pleasant stay”

Helpful Report

Posted 8 years ago

“Wood hall hotal in werthby rooms need up grading found are room only to be a 3 star”

Helpful Report

Posted 8 years ago

“Good selection of offers”

Helpful Report

Posted 8 years ago

“The staff where awesome trying hard to find me somewhere last min ... but I was Wanting to take my girlfriend away to a Spa ... there was only massage here as spa not ready till July . Which left us nothing to do expect dinner .. as massage couldn't be done till next day . Maybe bit more time to prepare and study where to go next time .”

Helpful Report

Posted 8 years ago

Thank you for your feedback and I am pleased to hear you were impressed by the service provided by our reservations team. Having viewed your booking I can see it was made the day prior to arrival and it was for a Saturday night. Hotel availability is limited at such short notice, particularly at spa hotels and it is usually necessary to book treatments well in advance. We did however manage to find you one with a sauna, hot tub and relaxation area which we hope you were able to make use of. Please do get in touch should you require our assistance in the future.

Posted 8 years ago

“got an ok deal”

Helpful Report

Posted 8 years ago

“May be I didn't read the ad. properly but I thought I would be speaking with the hotel. Found having to work through a third party to check availability and ask for information tedious.”

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Posted 8 years ago

“Dates were available closest to our original dates which was acceptable”

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Posted 8 years ago

“Providing confirmation that my booking requests had been met was welcome. Online booking process was quick and straightforward.”

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Posted 8 years ago

“The accommodation looked ok although not much to choose from”

Helpful Report

Posted 9 years ago

Thank you for your feedback. I am unsure if your comment refers to the room or hotel so I have addressed both points. The two packages we have available at the hotel you have booked are based on the same room type which is slightly larger than their standard room and has a better aspect. Our reservations team is always happy to call the hotel to check availability of another room type and then should there be a suitable alternative the package can be amended accordingly. Regarding the hotel we offer luxury breaks at over 200 properties in the UK and we are available by phone and email till 10pm 7 days a week should you require assistance with your search.

Posted 9 years ago

“Our booking was made by telephone.”

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Posted 9 years ago

“Customer advisor was helpful although payment in full 11 months before our stay we found surprising and thought a deposit would be acceptable with payment in full nearer the date our stay.”

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Posted 9 years ago

“Would have given a good/very good if it had made it VERY clear that a charge is applied for using credit card, if their was one,I must have missed the warning! I think a red warning should be very obvious.”

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Posted 9 years ago

Thank you for yourfeedback. We do make a small charge for credit card bookings, which reflects the charges we have to pay. We do not charge for debit cards. The charge is highlighted throughout the booking process, and we do feel it is made clear to customers when and why this charge is levied. We hope you enjoy your break.

Posted 9 years ago

“I found great difficulty understanding the reponse when the telephone was answered. The speech was garbled (obviously the result of having answered the telephone with the same response many times) and I had to ask twice if I had the correct number. However once I established that I did indeed have the correct number my questions were dealt with quickly.The agents were helpful and polite.”

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Posted 9 years ago

Offpeakluxury.com is rated 4.8 based on 6,011 reviews