Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,017 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,017 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Write Your review

Tell us how Offpeakluxury.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We made a last minute booking & although we eventually got everything we were promised, the hotel didn't seem to have received any information about our offer. We were asked to pay the £164 at reception on arrival despite having paid online, we had to ask at reception for the prosecco & chocolate which were not in the room, the restaurant were unaware of our dinner reservation, we had to ask for the cost of our meal to be removed from the bill.”

Helpful Report

Posted 2 years ago

“The response to email queries were good but upon making the final booking I had to speak to a couple of members of your team by telephone. Unfortunately there were some issues with the transaction and I did not appreciate the response that I received from one of the staff. She was abrupt and unhelpful, responding to a request I made with a tone that wasn’t very courteous. All In all I think I could have made the same booking with the hotel direct and avoided the booking fee. Which considering the final element of the service I’m not sure it was worth it. I would think twice about using your services again.”

Helpful Report

Posted 2 years ago

Dear Customer Obviously we are disappointed to receive a 3 star review, and we're sorry the process failed to match your expectations on this occasion. However, having listened to the call, we do not feel the agent was being unhelpful, but was rather trying to be factual in her response and following correct procedure. There are security procedures that must be carried out when card payments are taken. Unfortunately, as your original method of payment did not match the address provided my colleague was unable to process this transaction. The second card provided matched the address and your booking was completed. All costs are shown upfront including our booking service fee. There is no obligation to book with us, and we also offer a Price Match guarantee should you find the same offer cheaper elsewhere (terms and conditions apply). We hope you have an enjoyable stay with the Devonshire Arms hotel. Kind Regards Offpeakluxury

Posted 2 years ago

“Marketing failure .Lions Quay stay in a ' superior room was disappointing. Very small room, unclean tiles in the shower which was also very small , door required replacing rotten at the base The spa poor, some rooms out of use .All soaped up ,then water went off .Advised to wear robe and walk back to hotel room to shower as the water supply there was on the mains .”

Helpful Report

Posted 3 years ago

“Can't complete this yet as my booking is still not confirmed ! It said we would receive this with 24 hours but we we now at 32 hours and no confirmation. Suggest you don't send the surveys so early...”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your reservation and review, although it is disappointing to receive 3 stars. The booking was confirmed 45 minutes after you made it online, confirmation is then sent automatically and the review email a short while after (review emails are only sent once a booking is confirmed). Perhaps the confirmation could have gone to your spam or junk folder? I have resent you the confirmation which you should have received now. Kind regards Offpeakluxury

Posted 3 years ago

“Whilst booking our stay, which was a present, we were told exactly how much the present was worth. I don’t think our giver wanted to know that. As it happens we have now been given a credit note for another stay.”

Helpful Report

Posted 3 years ago

“More like a motel than hotel. Room not in main building. Staff helpful and friendly. Breakfast very good Dinner average. Not value money.”

Helpful Report

Posted 3 years ago

“Website was very difficult to use, wasted quite a lot of time. Multiple requests to log into account unsuccessful due to apparent problems on your system. Ended up using a different email address to book without logging in.”

Helpful Report

Posted 3 years ago

Dear Mr Massbery, We are sorry to hear you had difficulty processing a booking online. We will inform our IT department so hopefully, the issue can be resolved. Should you experience any problems in the future please do give us a call so we can assist you. Our phone lines are open Monday - Friday 9am until 7pm, and Weekends 9am until 6pm. Kind regards Offpeakluxury

Posted 3 years ago

“Had to use the phone as the website bombarded us with cookie demands that were difficult to navigate and in some cases impossible to turn off. Website therefore abandoned as a total pain.”

Helpful Report

Posted 3 years ago

“Break as advertised was already booked up although this did not show on the site. The woman l spoke to on the phone however was very friendly and helpful.”

Helpful Report

Posted 3 years ago

“Inefficient”

Helpful Report

Posted 3 years ago

“Easy to use but my discount voucher did not work so quite disappointing. Looking forward to our trip which was a good deal.”

Helpful Report

Posted 4 years ago

“The offers are really good value, the website is easy to use, but we are really disappointed as the inclusive menu for our hotel, showing on the OPL website is very different to the inclusive menu showing on the actual hotel website. We didn't check before we booked. The menu showing on off peak luxury is far superior to the actual menu on the hotel website. We will use OPL again but we'll definitely check the hotel website details and not just trust OPL.”

Helpful Report

Posted 4 years ago

“I had a problem booking online as I kept being asked for my email and password I have an account having previously used off peak luxury but although it recognised my email as a customer I couldn’t get past the first stage in the end I had to phone to book my break This problem needs addressed as it is inconvenient and might put people off”

Helpful Report

Posted 4 years ago

“Booked break for 3 nights through OPL only to find hotel couldn't accomodate our stay in same room for all nights so now faced with having to change rooms on last day!”

Helpful Report

Posted 4 years ago

“The deal I purchased was good. However I needed to speak to someone regarding my booking but found the telephone number supplied unobtainable.”

Helpful Report

Posted 4 years ago

“Whilst an excellent deal was prepared in the end the whole process took more than 2 weeks with several chaser calls and emails. Then there was a booking fee applied per room which was never made clear in all my calls but is in the small print.”

Helpful Report

Posted 4 years ago

Dear Adrian, We're sorry that you found booking your stay took longer than anticipated - as our team advised, with hotels being closed and operating with very few staff, it is taking a lot longer to receive replies to enquiries with specific requirements. Our team spent a considerable amount of time finding suitable hotels and contacting them on your behalf. As your dates were also flexible we had to contact hotels with availability for the dates which were suitable for you, which often meant longer waits while the hotels checked that they could meet your requirements for the new dates you requested. With regards the booking service fee, we include the fees within our prices as we prefer not to mislead with headline rates that can't be booked. Remember, whatever the service fee that you are charged we offer a price match plus guarantee which means that even including the charge, we guarantee best value and best service. We're pleased that you were able to decide on a hotel at which to stay, and hope that you and your family have a wonderful time. Warm regards, Offpeakluxury

Posted 4 years ago

“Got confused with the web site ended up ringing to book”

Helpful Report

Posted 4 years ago

“Www was ok but Imade my booking over the phone for clarity of the offers. Tekesakes were excellent.”

Helpful Report

Posted 4 years ago

“Easy to book. But the charges for the service should be more up front as I only discovered the £15 charges in the confirmation email.”

Helpful Report

Posted 4 years ago

Good afternoon Mrs Rapley Thank you for your review, although we're sorry to hear that you were unaware of the booking service fee until you received your confirmation. We do show the Hotel Charges and the Booking Service Fee (if applicable) on the first page of the booking process under the "Total booking price" information. Our booking fees are always included in the headline price and are not added on at a later stage in the booking process to ensure that the price you see initially is the price you pay with no hidden extras. Remember, whatever the service fee that you are charged we offer a price match plus guarantee which means that even including the charge, we guarantee best value and best service. We hope you enjoy your stay at The Llawnroc, and are on hand to assist should you have any further queries. Warm regards, Offpeakluxury

Posted 4 years ago

“We have booked with Offpeakluxury a couple of times. Booking is easy & staff very helpful. However the actual hotel for our last stay was not 'luxury'.... 3 star only.”

Helpful Report

Posted 5 years ago

Offpeakluxury.com is rated 4.8 based on 6,017 reviews