Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.76

4.8 Rating 6,183 Reviews

97 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,183 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful and quite satisfactory would recommend”

Helpful Report

Posted 6 years ago

“Booked through an 'offer' in The Times last February (before Covid-19 lockdowns). After payment made booking details revealed it was a Tripsmiths Special Offer: non-refundable and cannot be amended. Deferred twice by the hotel until September. Hotel required a Covid questionnaire within 24 hours of visit and day before we became we were required to self isolate due to Track & Trace so hotel would not allow us to stay. Initially Hotel offered to defer but then called to reverse decision saying that as an OPL booking no amendment allowed. OPL would only allow a name change and to find and nominate someone at short notice is not realistic. Subsequent contact with OPL was an uncompromising response quoting conditions and lacking any sympathy and saying all Times offers are non-refundable and cannot be amended. Won't be using OPL again. Where did Tripsmiths enter the booking process as no mention of them until booking and after payment made.”

Helpful Report

Posted 6 years ago

“The booking procedure was smooth, a very competitive offer at a nice hotel, what more can I say !”

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Posted 6 years ago

“We need a treat and it was a pleasure to browse this site. Found just what we want easily”

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Posted 6 years ago

“Easy to find what you are looking for. I’m not very computer literate so the fact you could navigate the website without any effort was a big plus.”

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Posted 6 years ago

“Very helpful telephone service. All my questions were answered and the booking was sorted easily.”

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Posted 6 years ago

“Easy booking through the website, hotel as described and was cheaper than booking direct with the hotel plus a few extras. Hotel aware of booking and no issues checking in. All good. I would use again and recommend.”

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Posted 6 years ago

“We have booked with Offpeakluxury a couple of times. Booking is easy & staff very helpful. However the actual hotel for our last stay was not 'luxury'.... 3 star only.”

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Posted 6 years ago

“Had special requests which were dealt with politely & efficiently will certainly recommend off peak luxury to our friends”

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Posted 6 years ago

“Made a potentially difficult change in circumstances easy. They were understanding, prompt in response providing true customer care. Many talk the talk, few walk the walk.”

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Posted 6 years ago

“Really helpful staff - excellent service even with the limitations imposed on them by pandemic restrictions”

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Posted 6 years ago

“Service so far has been excellent. Given the situation we all find ourselves in, things do change. OffPeakLuxury immediately contacted me to advise of the small change.”

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Posted 6 years ago

“Booked a 2 night stay at Raithwaite Hotel in Sandsend with Offpeakluxury. The ladies I spoke to over the phone were well-informed, friendly and very efficient. I needed extra information which they found out for me and telephoned me back very promptly. The confirmation e-mail includes a printable gift voucher which I thought was a nice touch.”

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Posted 6 years ago

“Received a Hotel Break as a gift from our Daughter. Easy to redeem and helpful booking staff.”

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Posted 6 years ago

“Web site easy to use. The hotel we booked was NOT a luxury break which should have been checked prior to advertising as we were mis-sold. The hotel was advertised as an a la carte venue which it definitely was not! Ruby anniversary spoiled. We booked for two nights with evening meal and breakfast and left after one night losing hundreds.”

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Posted 6 years ago

“Easy and straight forward Booking experience....”

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Posted 6 years ago

“We booked Mar Hall very easily with all the information we needed. Used Offpeakluxury several times and never had any issues”

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Posted 6 years ago

“Good, informative and friendly encounter. If the hotel is as good as the sales lady then we are in for a good break.”

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Posted 6 years ago

“Great offers”

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Posted 6 years ago

“Website good and Victoria your agent very helpful Robert”

Helpful Report

Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 6,183 reviews