Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,039 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

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4.8

Based on 6,039 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use”

Helpful Report

Posted 5 years ago

“So far the experience has been positive”

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Posted 5 years ago

“Made a booking over the phone due to dog being included in the booking. Found Sofia to be very efficient, professional and pleasant to deal with. A refreshing change having recently dealt with another holiday company which has proved to be the complete opposite experience 😏. Suffice to say we will definitely try your company again. Fingers crossed that the hotel experience is equally good!”

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Posted 5 years ago

“Having booked with you previously, we were incredibly disappointed with the hotel we chose as it was in no way a reflection of description of the hotel, nor the pictures on the website. When we reported this back to customer services, they were very friendly, however assumed that we had read their email (after we left the hotel - 30 minutes after arrival) saying we weren't due a refund if we left. The follow up email from one of the managers was dismissive at best, as if we were to blame for the situation, when the hotel sadly wasn't either contemporary nor idyllic.”

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Posted 5 years ago

Firstly we're sorry to hear that the hotel you booked was not as expected. Despite the office being closed, our reservations team did all they possibly could that evening to try and resolve the matter. It was your decision to leave and you were advised by both email and phone that a refund could not be offered as this had not been authorised by the hotel. It was agreed for your stay to be reduced to 1 night and rather than losing the remaining amount we offered a credit note, valid for 12 months, to be used towards any hotel package on our website. We aim to offer a variety of accommodation to suit different tastes and budgets, and provide you with sufficient information so an informed choice can be made. Photographs are provided by the hotel and are only a depiction of the type of rooms on offer. They may not represent the actual room allocated to you. We would like to thank you for your feedback and do hope you accept our offer of a credit note so you may take your stay at another time. Kind regards Offpeakluxuxy

Posted 5 years ago

“Spoke to Julie on the phone very helpful and made the whole experience simple and she even contacted the hotel and arranged for two adjoining rooms Hope the hotel is as good as her service!”

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Posted 5 years ago

“Well handled by the telephone contact.. very clear explanation of all conditions.”

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Posted 5 years ago

“We have not yet received confirmation of our booking, or the voucher”

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Posted 5 years ago

Thank you for your feedback. As explained when you contacted our reservations team your confirmation was sent to you on 14th August at 17:32hrs. Some internet providers can mistakenly mark emails as spam which is why on the last page of our booking process we ask you to check your junk mail folder. We are pleased to say that a couple of hours after you contacted us it was re-sent and we understand it has been safely received. Please do let us know if we can assist any further and we do hope you have a thoroughly enjoyable stay. Kind regards Offpeakluxury

Posted 5 years ago

“Was easy to book on line and I have got a good deal better than going direct to the Hotel.Very pleased!”

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Posted 5 years ago

“Very friendly and efficient operator on the phone.”

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Posted 5 years ago

“Good, responsive service and advice.”

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Posted 5 years ago

“Very friendly and efficient service, they phoned the hotel for a special request and sorted it.”

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Posted 5 years ago

“Excellent service and competitive prices, well worth using OPL rather than going direct to hotel”

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Posted 5 years ago

“I have had to change a booking twice now due to recent events. Jemma, Sophia and Toni were great in helping me with my booking and also to the Boulevard Hotel in Blackpool for letting me reschedule twice.”

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Posted 5 years ago

“Never used Off-peak luxury before but have found a reliable source of great breaks, kept us up to date with everything and have definitely given me great confidence to use again, .......well happy”

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Posted 5 years ago

“Excellent service , extremely helpful on the phone and sorted our booking straight away.”

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Posted 5 years ago

“Great website easy to book”

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Posted 5 years ago

“I was looking for a good deal for a day trip and found it in no time Not only that but the email to let me know that the hotel was booked came in no time”

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Posted 5 years ago

“Kate, Julie and Sophia very helpful. Had vouchers and all sorted smoothly”

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Posted 5 years ago

“Very helpful members of staff, and satisfactory booking made very quickly. Thanks for all your help, would definitely use again.”

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Posted 5 years ago

“I had difficulty using my voucher to book a hotel on the website. I rang your company and they explained it was still locked in the system. Anyway I then booked a Danesford House break for 2021 with a very good operator for 2021. So got there in the end.”

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Posted 5 years ago

Offpeakluxury.com is rated 4.8 based on 6,039 reviews