Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.76

4.8 Rating 6,183 Reviews

97 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,183 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and navigate the website. We easily managed to find a break for us.”

Helpful Report

Posted 6 years ago

“We went to the Bell Hotel using off peak luxury a few years ago for our anniversary, and had a wonderful time. The price point was just right for a really lovely treat for us - including the three course meal, welcome prosecco and breakfast and our room even got upgraded! We loved it so much, we thought we would try a different hotel with off peak luxury again this year. Unfortunately, it has been cancelled due to the new national lockdown, but I have to say the customer service has been wonderful considering it's so disappointing for us, and also must be very difficult for them. We were talked through our options over the weekend when we found out, and they even tried to see if they could squeeze us in for a last minute booking a week early calling round different hotels! So all in all, I would highly recommend off peak luxury as they have delivered for us both when things have worked out and when things haven't.”

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Posted 6 years ago

“Very clear offers and options to differentiate.”

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Posted 6 years ago

“Great website, very easy to see the offers and choose the right hotel.”

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Posted 6 years ago

“Easy to book but unfortunately we missed the terms and conditions wherein there is a charge of £35 per room cancellation charge even if we cancel more than 48 hours prior to date of booking.”

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Posted 6 years ago

“My partner's original enquiry was dealt with in a friendly and professional manner by Kate and when I booked the holiday I was impressed by Vicky's patience, knowledge and charm; first class service”

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Posted 6 years ago

“Very efficient and pleasant I will definitely use them again.”

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Posted 6 years ago

“A very friendly and helpful lady sorted out my booking after I had chosen the break we wanted from your website, which was easy to follow”

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Posted 6 years ago

“I phoned and spoke to Julie at Offpeakluxury about a booking I was trying to make. She was really helpful and phoned the venue twice on my behalf to check some things and then managed to get me just the weekend package I needed. Well done!”

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Posted 6 years ago

“Professional, friendly and very helpful.”

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Posted 6 years ago

“Both Victoria and Helena gave me excellent service and I would have no hesitation in recommending you to others.”

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Posted 6 years ago

“Great customer service with making the booking.”

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Posted 6 years ago

“Quick, efficient online booking. Immediate email confirmation from OPL and then from tne hotel. Had to call with a problem Ihad and they were once again quick and efficient with responses and extremely helpful”

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Posted 6 years ago

“I booked by telephone instead of online because I had a couple of questions. The lady I spoke to was very helpful and friendly and went out of her way to answer my questions. Would definitely use again and recommend.”

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Posted 6 years ago

“Regularly used OPL over the last 5 years to treat ourselves for short breaks; this has become our go-to website to book for celebrations and to get away and relax. Hotels visited offer consistently high standards and if we've needed to amend our plans it has been a seamless operation.”

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Posted 6 years ago

“Very good offers at beautiful places”

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Posted 6 years ago

“Generall good, and used them a few times. Quite often they say "Complimentary upgrade to a Superior Room (subject to availability on day of arrival), although this has never happened :-( I made a booking yesterday, and because I had previously registered with them and forgotton my password, I spent a very frutrating hour trying toget the website to accept my booking. In the end, the only way to book was to use a diferent email address.......”

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Posted 6 years ago

“Easy booking experience”

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Posted 6 years ago

“We searched on the website then actually telephoned . The lady on the other end was a delight .( unfortunately I didn’t get her name ) she explained the offer again and terms and conditions . I told her it was delightful to speak to some to book our visit in 2 weeks time”

Helpful Report

Posted 6 years ago

“My request for a next day mini break with my husband was unavailable. Elaine took the time and trouble to notify me, even though the office had just closed. I missed the call, so Helena called me back the following morning (Excellent handover). I spoke to Elaine, who again, was so helpful, knowledgeable and really seemed to care about my booking. We successfully found availability for another date. I definitely have faith in Offpeakluxury and would highly recommend their service. I haven’t experienced this level of caring customer experience for a while. Thank you, from Karen in Devon.”

Helpful Report

Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 6,183 reviews