Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,988 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Luxurious hotel booked at a much better rate than anywhere else.”

Helpful Report

Posted 7 years ago

“Very helpful when booked by telephone and even told us which type of room we were booked into and what floor it was on”

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Posted 7 years ago

“A very straightforward,uncomplicated and clear easy to use website.”

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Posted 7 years ago

“Friendly staff Lovely hotel Great package inclusions”

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Posted 7 years ago

“Gemma offered a Friendly, , helpful service. She answered my queries and requests positively and promptly.”

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Posted 7 years ago

“Great offers and great service.”

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Posted 7 years ago

“I’ve booked a luxury break with my wife. I got asked to book a time for an evening meal in the restaurant but I’ve just found out they are fully booked so have to have a meal in the bar but would like to say the lady on the phone was very courteous and helpful very professional. Now after a few phone calls the girls in the office have managed to get me booked in. Offpeakluxry have been really helpful in trying to resolve the issue. I would strongly recommend using this company just because of there customer service and it feels like a company that actually care about you. Thanks”

Helpful Report

Posted 7 years ago

Thank you for your feedback however this is very disappointing to read. When your booking was made our reservations team contacted the hotel and reserved you a table for dinner at 7:30 pm in the restaurant. We have since contacted the hotel and the matter has been escalated to the Restaurant and Operations Manager to establish if there is any possibility of accommodating you in the main restaurant. As soon as a response has been received we will be in touch. We do hope you have an enjoyable stay and must apologise for the inconvenience this has caused. Kind regards Offpeakluxury

Posted 7 years ago

“I called to check availability of an offer on your website. A charming lady was most helpful and called the hotel in question to confirm the dates and the offer were indeed available. She then called me back and took the booking over the phone. Superb customer service...”

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Posted 7 years ago

“Very competitive price, easy to book online”

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Posted 7 years ago

“The whole system is very easy to use, the staff are very helpful”

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Posted 7 years ago

“Careful, cheerful, helpful attention to my requests for this short break in Somerset. Your agent [Helene ?], was a delight to speak to, she made great efforts to cover even the smallest details, and I am confident that my Wife will enjoy her birthday treat very much.”

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Posted 7 years ago

“Great communication, quick response to all our questions and concerns A1 service would definitely use them again”

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Posted 7 years ago

“It's such a good website with lots of choices”

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Posted 7 years ago

“Good deal found quickly”

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Posted 7 years ago

“I was looking for a specific hotel to book for my husbands 50th birthday and OPL had the best price with lots of extras included in the price.”

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Posted 7 years ago

“Able to change hotel options when first choice not available”

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Posted 7 years ago

“My enquiry was dealt with efficiently, thoroughly and courteously”

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Posted 7 years ago

“It was easy to use. Gave you a clear understanding of what you were getting. A really great price.”

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Posted 7 years ago

“Very happy easy too book great deal.”

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Posted 7 years ago

“The food in the main restaurant was outstanding served in fantastic surroundings. In the grounds there is a little chapel which you can look around and you may borrow 2 bikes to cycle the outskirts of the grounds if you are feeling fit! All the staff were knowledgeable and friendly and we had a room upgrade which was lovely :)”

Helpful Report

Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 5,988 reviews