Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,067 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,067 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Telephoned to book my stay as was a present off my son for my 50th birthday. Spoke with a lovely lady called Paula who sorted everything out in a professional and friendly manner.”

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Posted 2 years ago

“Good experience to book.”

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Posted 2 years ago

“Easy to book. Good offers. The after sales care Julie especially. has been excellent!”

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Posted 2 years ago

“Paula provided excellent service when assisting with our booking. Very satisfied”

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Posted 2 years ago

“Wonderful service when booking. Mary was extremely polite and helpful on the phone and made the booking process very easy.”

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Posted 2 years ago

“An excellent service from start to finish, the first time of using Offpeakluxury, would definitely use again.”

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Posted 2 years ago

“Good information about what you offer is and easy to book”

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Posted 2 years ago

“Normally suberb and as a regular returning customer, slightly disappointed this time. I could neither log in, nor change my password, BUT Julie was absolutely super in sorting it all out!”

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Posted 2 years ago

“The information on the website did not make clear that the deal only included dinner on first night and not all 3 nights as it asked what time you wanted to book dinner on each of the 3 nights!”

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Posted 2 years ago

“The website is clear on what is on offer but not easy to order a voucher as a gift and the confirmation is disappointing as a gift”

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Posted 2 years ago

“It was quick and easy to speak to someone on the phone. The agent was very helpful and friendly. She called the hotel to get the assurances I needed regarding the rooms included in the offer. She got back to me very quickly so I was able to make the booking straight away.”

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Posted 2 years ago

“Paula was very helpful nothing to much trouble, she made sure we were satisfied. Would use this website again.”

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Posted 2 years ago

“The booking process through Offpeakluxury was really easy and efficient. We’ve used this website on a couple of occasions and can recommend it”

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Posted 2 years ago

“I have used off-peak before successfully. If you need them to go the extra yard with the hotel they will. As they have just done for this booking, I’ve just made as I am disabled. They sort of the room and the dining room table et cetera for my large party. Very good service.”

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Posted 2 years ago

“I spoke to a delightful lady who did all the work for me. I would highly recomend the telegraph offers.”

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Posted 2 years ago

“I was disappointed to learn, when looking up the hotel's telephone number, that I could have saved £59, if I had booked directly with the hotel, which is hardly the advertised 'up to 30% off'”

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Posted 2 years ago

Thank you for your review. We have looked into this and on the hotel's direct website, they have an offer that includes £35 per person towards dinner, bed and breakfast, a bottle of prosecco in your room on arrival, and 20% off all pre-booked spa treatments. Our package is the same, but you also receive a cream tea for two on arrival and late check out, as well as 30% discount on pre-booked spa treatments and retail products. The difference is £20 between the two packages, and if you add on the cream tea x 2 at £7.99 per person and the late check out, for which the hotel charges £25 directly, this would take you over the rate you paid through Off Peak Luxury by £21, therefore we are better value for what is included in our package. Also, the discount is up to 30% as the rates offered by the hotel can vary depending on availability. We hope you enjoy your stay. Kind regards, Off Peak Luxury

Posted 2 years ago

“Really helpful! Friendly, efficient and would definitely recommend to others and use again.”

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Posted 2 years ago

“The young lady who took our booking, was very pleasant and helpful,talkative and bubbly, was great”

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Posted 2 years ago

“Very helpful and informative lady assistant”

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Posted 2 years ago

“The lady Paula who I spoke too was very helpful and professional, she even went out of her way to confirm with the hotel I was allocated and accessible room due to my disabilities”

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Posted 2 years ago

Offpeakluxury.com is rated 4.8 based on 6,067 reviews