Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,851 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,851 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sophia pleasant and interested in my questions when I rang”

Helpful Report

Posted 8 years ago

“Extra charges at hotel”

Helpful Report

Posted 8 years ago

“Providing a wide range of excellent accommodation options and deals.”

Helpful Report

Posted 8 years ago

“Haven't used one of these types of websites before but found it really easy. Assuming that all is well with the hotel, I'm impressed”

Helpful Report

Posted 8 years ago

“On further investigation your description of the Balmer Lawn Hotel does not correspond with that on the hotels own website. The restaurant may have an AA rosette but it seems it no longer has two and the sample menus offered by Offpeakluxury and the hotel website are vastly different!”

Helpful Report

Posted 8 years ago

We make regular checks against the records held by the AA and can see that the restaurant at the Balmer Lawn Hotel has recently reduced from 2 AA rosettes to 1. We have now amended this on our website and have requested an up-to-date sample menu from the hotel. We would like to thank you for bringing this to our attention and do hope you still enjoyed your stay.

Posted 8 years ago

“Finding a hotel and booking was easy. However the next day I was contacted by Offpeak to tell me there was. Mistake and the hotel was full. I was understandably put out. Victoria from Offpeak was helpful in finding an alternative but I had to go through the review procedure again to find a suitable hotel for the second time.”

Helpful Report

Posted 8 years ago

Overbooking mistakes are extremely rare. We understand that the hotel sold their last room shortly before your reservation was made on our system and therefore the room was not removed from our availability in time. We are very sorry about this, however, unfortunately it is something that is out of our control. We are pleased that we have been able to find a suitable alternative and that you felt Victoria was helpful in resolving the matter. We do hope you enjoy your stay and would like to apologise for any inconvenience caused.

Posted 8 years ago

“A couple of errors in the confirmation email. My title was not asked, and therefore I was note as Mrs and not Ms. My town was spelt incorrectly.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. However we are sorry to hear that your details were input incorrectly. These have now been corrected should you make any future bookings through us and we do hope you enjoyed your stay.

Posted 9 years ago

“Hotels offered were good. However the dog friendly category is inaccurate including hotels I would not class as dog friendly and missing some that are. I also think it is wrong to add 2% to the gift voucher charge. If you must make the charge add it to the cost of the person who buys the voucher not the recipient.”

Helpful Report

Posted 9 years ago

Thank you for bringing this to our attention. We will now be reviewing the Pooch Perfect collection on our website to ensure that the hotels listed offer something special to our much loved dogs. We have also taken on board your comments concerning the 2% card charge which is payable when the reservation is made and therefore when the voucher is redeemed. We do hope that you and your dog enjoy your break away.

Posted 9 years ago

“Customer service clerk didn't really know enough to put my request through, so she had to phone me back and then called me someone else. She made a several mistakes so this didn't put me at ease for what I have booked, I just hope it has all gone through correctly.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. The lady that dealt with your booking has only been with us for a short time so quite rightly wanted to ensure that your booking was processed correctly and therefore checked with a supervisor first. Rather than you holding on the phone she felt it would be best to call you back; apologies for using your incorrect name when doing so. We can assure you that your booking has been made correctly however please do let us know if you would like us to call you and confirm any details.

Posted 9 years ago

“Not easy too make a booking for when we wanted”

Helpful Report

Posted 9 years ago

Thank you for your review, and we are sorry that you experienced difficulty in making a booking on this occasion. The package you chose is valid all days of the week and weekend, subject to the hotel's availability. We were not aware when we spoke that you had experienced a problem and the date you booked was instantly available so was confirmed to you immediately. We're just a phone call away if you have any difficulties making a booking in future, which we hope you will.

Posted 9 years ago

“The website was very frustrating- we wanted a weekend break but couldn't arrange this through the main website. When we tried to go through the weekend booking site it wouldn't allow us access. However, I emailed to ask for help & the response was fantastic, I received links to the available hotels & Lucy & Victoria sorted everything out for me, they were excellent but the websites were impossible.”

Helpful Report

Posted 9 years ago

We have over 200 hotels across all our websites, many of which offer weekend packages. Our weekend site has not been in use for some time and will now divert customers to offpeakluxury.com. We are pleased to hear that you were happy with the way the matter was resolved.

Posted 9 years ago

Offpeakluxury.com is rated 4.8 based on 5,851 reviews