Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,055 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,055 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Off peak luxury does exactly what it claims. It gets the best deals in the best hotels and makes them easily available.”

Helpful Report

Posted 8 years ago

“Very polite helpful staff and very informative. They went out of their way to get me the best deal possible”

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Posted 8 years ago

“Fairly uncomplicated after looking at others!”

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Posted 8 years ago

“Website gave me contact with your representative who was very helpful with my booking as my wife is disabled and your representative was extremely professional in finding information from the hotel of our choice”

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Posted 8 years ago

“We found the hotel through Off Peak Luxury and the booking was fairly straightforward. However, on hindsight, we would have paid much less if we'd booked directly with the hotel or another 3rd party website. We didn't receive our glass of Prosecco on arrival but didn't make a fuss as were told the dinner allowance at the hotel was £40pp so we thought there may have been a discrepancy with an out of date offer. 10% off spa facilities was not exclusive to Off Peak Luxury customers but available to anyone who books into the hotel as a guest. Once we received the bill at the end we did mention the prosecco and the hotel kindly took the cost of this off our bill. Apparently, they didn't know about it and we had to show our booking form from you to prove that we'd already paid the amount that we had. It might be that because we'd booked late, messages hadn't got through. The stay at the hotel was delightful but in future we'll do more homework before booking with a 3rd party company. Thank you for introducing us to the hotel and its chain.”

Helpful Report

Posted 8 years ago

Firstly we would like to thank you for your feedback. We have looked into the pricing on the hotel's website and can see they have a slightly lower rate available for the month of January based on dinner, bed and breakfast in an executive room however our package is available all year-round and includes a glass of Prosecco on arrival together with a 1 pm late check-out. It is disappointing to read that the Prosecco was not received which we will raise with the hotel. We are pleased to hear you found the booking process straightforward and do hope to welcome you back should you wish to stay at another of the hotels in our portfolio.

Posted 8 years ago

“The property I chose was available at a very good price.”

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Posted 8 years ago

“Attention to detail; first class feedback, and thoroughly helpful.”

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Posted 8 years ago

“Very pleasant and helpful member of staff”

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Posted 8 years ago

“Easy to use website, with lots of useful information about hotels. Good value for money ( I hope!)”

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Posted 8 years ago

“Lady I spoke to very helpful and friendly”

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Posted 8 years ago

“Lady I spoke to was very helpful and friendly”

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Posted 8 years ago

“good choice and good value”

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Posted 8 years ago

“Easy to use and a good offer which beat other offers I was considering”

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Posted 8 years ago

“good value offers, clear and concise info on hotels and offers and easy booking online.”

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Posted 8 years ago

“I made the booking via the phone rather than web site and staff were excellent in meeting my needs and addressing my questions”

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Posted 8 years ago

“Outstanding customer service. I experienced issues with my computer & phoned for assistance. I was called back twice almost immediately to confirm my booking & room details. Very friendly & helpful. Excellent! Thank you.”

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Posted 8 years ago

“The voucher was bought as a christmas present and when I went to book it could not have been easier, very pleased with the process.”

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Posted 8 years ago

“I had not used your website before, and so was a bit concerned when I discovered your deal was so much cheaper than the hotel website. I then rang your help line , and spoke to an extremely helpful lady. She did an excellent job of reassuring me , which resulted in my purchasing your offer , many thanks, will definitely use your service again , Mark N”

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Posted 8 years ago

“Great deals and excellent, honest information about the hotels”

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Posted 8 years ago

“Excellent service from off peak luxury. Amazing hotel booked and given free upgrade. Highly recommend, will be using again to get a great deal on my next hotel stay.”

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Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,055 reviews