Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,179 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,179 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

Helpful Report

Posted 8 years ago

“Excellent service when making the booking.”

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Posted 8 years ago

“The site was very easy to use and with such a large selection of hotels to choose from we found it easy to find one to suit our requirements”

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Posted 8 years ago

“Staff are always very friendly, efficient and helpful. This is our fourth booking with Offpeakluxury and we will certainly be coming back for more. Thank you”

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Posted 8 years ago

“Very polite and knowledgable customer service adviser”

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Posted 8 years ago

“Easy to book - clear and concise information”

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Posted 8 years ago

“Extremely helpful and professional.”

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Posted 8 years ago

“Efficient speedy booking”

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Posted 8 years ago

“quick response to my enquiry”

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Posted 8 years ago

“The lady I spoke to on the phone was very helpful and sorted everything out”

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Posted 8 years ago

“Such ease of use in the website very clear and direct! The offers on the website are the best on the internet! Great prices great deals absolutely perfect site”

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Posted 8 years ago

“Good value when you gonoffpeak”

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Posted 8 years ago

“Due to alterations in our package, after full payment was made months ago, and was given a twelve month period in which to make a booking. We only found out at time of booking dates, that the offer was no longer available. There was no mention at the time of booking, that there could be a change to our package. We feel disappointed that a change of accommodation has had to be made, and cost us more money, for a break that is not of the same standard.”

Helpful Report

Posted 8 years ago

Thank you for your review, although I am sorry that you feel disappointed. I must explain that you purchased a hotel break gift voucher, which is indeed valid for 12 months, however the negotiated offers which we have with the hotels in our portfolio are subject to availability, as is detailed on your voucher. Unfortunately, when you had chosen a date to book your hotel stay for, the offer detailed in the voucher had been changed. We asked the hotel if they were able to offer the original package, but unfortunately they could not. The full value of your voucher can be used towards a stay at any hotel and on any package on our website should the original offer no longer be available, as was the case with the voucher you purchased. In order to complete a purchase, a box must be checked to confirm that the Terms & Conditions of our website have been read and understood; these are reiterated on the voucher itself. I do hope that this is helpful, and clears up any confusion. I hope that you both enjoy your stay. Warmest wishes, Offpeakluxury

Posted 8 years ago

“easy to book and great offers”

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Posted 8 years ago

“Pleasant staff and efficient”

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Posted 8 years ago

“Quick and easy to use and navigate”

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Posted 8 years ago

“We were very pleased with the price of the hotel and the inclusion of champagne, dinner and breakfast was 1st class.”

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Posted 8 years ago

“The deal was really good deal.”

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Posted 8 years ago

“The information given over the phone came from someone who was knowedgeable, patient and polite.”

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Posted 8 years ago

“Phone contact Stacey pleasant, helpful & efficient.”

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Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,179 reviews