Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,179 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,179 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Write Your review

Tell us how Offpeakluxury.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got what I wanted when I wanted it”

Helpful Report

Posted 8 years ago

“Great service for a repeat customer”

Helpful Report

Posted 8 years ago

“I used the online chat initially and the lady I spoke with online, Lucie, was really helpful and answered all my question, I then had a follow up call afterwards from the team and again they were very pleasant”

Helpful Report

Posted 8 years ago

“The hotel and staff”

Helpful Report

Posted 8 years ago

“Easy to use website and easy to refine what you want.”

Helpful Report

Posted 8 years ago

“I had browsed various hotels online but wanted to speak to someone personally to answer various questions. Kirsten was extremely helpful, courteous and polite. She was also able to offer recommendations of hotels to me as well which helped me with my final decision.”

Helpful Report

Posted 8 years ago

“Really nice and easy to book with, the person on the phone was very helpful”

Helpful Report

Posted 8 years ago

“Simple and easy to book with full range of offers. A very good package.”

Helpful Report

Posted 8 years ago

“No comment”

Helpful Report

Posted 8 years ago

“Whole booking process was effective and the staff member was very helpful - ringing me back when promised”

Helpful Report

Posted 8 years ago

“A great deal and easy to book.”

Helpful Report

Posted 8 years ago

“Very easy to book and rapid response”

Helpful Report

Posted 8 years ago

“They had a very good deal on offer for a hotel I was already looking at. The staff were friendly and professional and answered all of my questions very quickly. Not heard of this company before, but will definitely use them again.”

Helpful Report

Posted 8 years ago

“The booking was very easy to do on line, but I was most impressed by the personal touch. Elaine phoned me to arrange our preference for times we wished to dine. She called me back with the confirmation and asked if there was anything she could help me with. I am very impressed and happy with the excellent service and the personal touch.”

Helpful Report

Posted 8 years ago

“She (Stacey) answered the questions I had about the deal clearly and confidently”

Helpful Report

Posted 8 years ago

“I had the option to look online and also to book a reservation by phone. The transaction was easy, and I was able to amend my booking without any hassle. The representative I spoke to was very knowledgable and very obliging.”

Helpful Report

Posted 8 years ago

“The member of staff was very helpful and friendly”

Helpful Report

Posted 8 years ago

“It was difficult to realise that you had taken over when I entered the Hotels Website. You demanded full payment immediately before carrying out the booking whereas I would have expected a deposit. I have no doubt that you are charging for your "services" which I am sure the hotel could have performed if you had not inserted yourselves. Suffice it to say I don't want to hear from you after my stay at the hotel.”

Helpful Report

Posted 8 years ago

Dear Mr Pelham, Thank you for your review, although I am sorry you confused our website with that of the hotel's direct website. Our branding is clearly shown on all pages of our website, and we have telephone lines manned 7 days a week until 10pm should you have any queries with which we can assist. We do charge a booking fee on some of our hotel stays - this is always included in the price which is given before you start making your reservation, ensuring that our pricing is transparent with no hidden fees added at the end of the booking process like some other agents. The offers with the hotels in our portfolio offer excellent value for money - so much so that we offer a Price Match Guarantee should you find the same offer for less than you paid when booking through us. I'm sorry that you don't feel you would like to hear from us after your visit, but we hope that you have a marvellous stay at your chosen hotel, and enjoy all the inclusions offered in our package. With warmest wishes, Offpeakluxury

Posted 8 years ago

“Uncomplicated and swift booking with instant confirmation - what more could you need ?”

Helpful Report

Posted 8 years ago

“A quick and clear response to my booking inquiry”

Helpful Report

Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,179 reviews