Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,176 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,176 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Write Your review

Tell us how Offpeakluxury.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not know if all ok until have stayed at hotel. Regards booking process, it was easy and seemingly hassle free. However payed monies for booking then found out it was only provisional as Offpeak then had to make the booking subject to availability ?. The booking took place but assumed when paying it was direct confirmation of booking, not having to await confirmation of room etc.”

Helpful Report

Posted 8 years ago

Dear Kenny, Thank you for your review of Offpeakluxury. We have 2 types of availability - Instant Availability, in which payment is taken and confirmation is received immediately, and Provisional Availability, in which funds are held pending a successful reservation and acceptance is needed from the hotel. Your reservation was made on Provisional Availability, which shows the following message at the beginning of the booking process: * Offers showing provisional availability are subject to confirmation with the hotel and availability is not guaranteed. No funds will be taken from your card until the booking is confirmed, which will usually be within a few hours. Upon completing your reservation request, you will have also received an email which re-affirms that we need to await confirmation from the hotel, and that your reservation was not yet confirmed. We are always happy to check availability with your chosen hotel before you go ahead with a reservation on Provisional Availability; please just give us a call or send us an email and we will get back to you. We hope you enjoy your July stay. Best regards, Offpeakluxury

Posted 8 years ago

“I had to book through the phone number because I needed an accessible room - the person who dealt with my request was very helpful in checking details and availability with the hotel.”

Helpful Report

Posted 8 years ago

“Very easy to negotiate the website. Even for a 70 + silver surfer like me .”

Helpful Report

Posted 8 years ago

“good choice of packages. friendly and prompt service”

Helpful Report

Posted 8 years ago

“good clear friendly service”

Helpful Report

Posted 8 years ago

“Very helpful and friendly . Eager to please”

Helpful Report

Posted 8 years ago

“This the first time I have dealt through Offpeakluxury and I found the service extremely helpful, up to now I would be very happy to use Offpeakluxury again. Mike wood”

Helpful Report

Posted 8 years ago

“The price quoted was incorrect. We had to pay an extra £40 each. Having promised my wife I could not disappoint her.”

Helpful Report

Posted 8 years ago

Dear Mr Groves, Thank you for your review, however we would like to point out that our member of staff informed you of the newpaper's incorrect pricing as soon as you mentioned the offer in which you were interested. Unfortunately, errors made by a 3rd party in regard to our offers are not something over which we have any control. Our member of staff informed you of the correct price and checked dates in which you were interested before calling you back to make your reservation so it is a shame that you have left such a negative review. We hope you enjoy your stay at the hotel. Warmest wishes, Offpeakluxury

Posted 8 years ago

“Easy booking, everything as described”

Helpful Report

Posted 8 years ago

“Very friendly and helpful staff”

Helpful Report

Posted 8 years ago

“Very easy to use and customer support was very helpful.”

Helpful Report

Posted 8 years ago

“If you are interested in playing as advertised you will be disappointed! The hotel closed the courts some time ago... looking forward to our little trip despite a lack of tennis🍷”

Helpful Report

Posted 8 years ago

Thank you for your review, although we're sorry that our Facilities information wrongly stated that there were still tennis courts at The Lygon Arms. Thank you for bringing this to our attention - we have made the necessary amendments. We hope you enjoy your stay at The Lygon Arms. Warmest wishes, Offpeakluxury

Posted 8 years ago

“Easy to use as it was straightforward and completed quickly.”

Helpful Report

Posted 8 years ago

“The service was concise and precise, very helpful”

Helpful Report

Posted 8 years ago

“The offer I was looking at was available for a long time, not just for a few days or only for selected dates. Also great that in theory a cancellation would have been possible until 7 days before arrival. Luckily we didn't need to cancel, but good to have the option to cancel or change dates. All in all a very pleasant booking experience!”

Helpful Report

Posted 8 years ago

“Very helpful and efficient reception”

Helpful Report

Posted 8 years ago

“Arrived at this site accidentally while looking for the best price for a luxury hotel stay in Newquay Cornwall. What a piece of luck. Saved a considerable sum over other sites or by direct booking. Plus received a bottle of wine on arrival chilling in our room and complimentary dinner for 2 on the first night. Excellent deal. They also offered a complimentary room upgrade if the hotel had a room available but we did not need to take this up as our room was great anyway. Many thanks Offpeakluxury.”

Helpful Report

Posted 8 years ago

“Very easy and quick to use. A problem arose with booking but was immediately dealt with and rectified.”

Helpful Report

Posted 8 years ago

“Great friendly phone operator”

Helpful Report

Posted 8 years ago

“Efficient prompt service”

Helpful Report

Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,176 reviews