Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,066 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,066 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the staff I have spoken to at Off Peak Luxury have been most pleasant and helpful.”

Helpful Report

Posted 10 years ago

“We dealt with Stacey who was extremely courteous and efficient. We received an email to notify us that our preferred hotel was quickly filling up,for the required period. We contacted offpeak luxury and spoke to Stacey. We had stayed at the Wyck Hill hotel previously and Stacey obtained a quote which was slightly more expensive than last year. Without prompting, she identified this issue and said she would attempt to resolve it. An hour or so later she phoned to say she had managed to negotiate the same price as last year. This level of service is extremely rare these days. Well done!”

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Posted 10 years ago

“Booked easily”

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Posted 10 years ago

“I bought the voucher as a gift for a colleague. You seem to have plenty of lovely venues to choose from which helped me decide to pick your company. The voucher arrived a bit late but you kindly e-mail through confirmation so it wasn't a problem. Getting a VAT receipt, or indeed any sort of meaningful receipt was a nightmare though! I suggest you automatically send confirmation of order and payment whenever a voucher is purchased.”

Helpful Report

Posted 10 years ago

Thanks for you review. Confirmation of your voucher purchase was emailed to you shortly after it was purchased and the following day the voucher was sent to you, with a further email explaining that this had been done. We are happy to issue a VAT receipt upon request.

Posted 10 years ago

“Dealt with Helena on the phone, super helpful”

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Posted 10 years ago

“First class service.”

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Posted 10 years ago

“Enjoyed our overnight stay at the hotel . The hotel and room was to a high standard and very clean. Staff very pleasent and helpful at the same time giving a relaxed atmosphere. The spa was also to a high standard. We had booked at the spa garden and was made to feel relaxed and special by the member of staff. The hotel was surrounded by lovely gardens and golf course. We will certainly be visiting the hotel and spa again.”

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Posted 10 years ago

“Great website and prompt service, lovely hotel for a romantic night away.”

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Posted 10 years ago

“I booked an overnight spa break which I found to be great value.”

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Posted 10 years ago

“Amazing service and helpful staff especially when had to change booking date. We have had fantastic value for money over the last 6 years. Highly recommend booking through off peak luxury for all your breaks.”

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Posted 10 years ago

“Have booked with off peace luxury before , always found the hotels to be very good .”

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Posted 10 years ago

“The hotel was booked within a very short time, and the polite young lady taking our booking was very efficient explaining any questions we had regarding the accommodation and the package.”

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Posted 10 years ago

“I have complete Faith in your judgement and don't use trip advisor I just book and have complete peace of mind. Which is the beginning of my luxury break and it just gets better. So thank you .”

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Posted 10 years ago

“Easy to use website. Print off pages had all relevant information.”

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Posted 10 years ago

“we use this site regularly and have always been delighted with the way the booking is handled , the quality of the hotels and visits we have made - all add up to a happy experience with no problems or worries.”

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Posted 10 years ago

“Really love booking with off peak luxury.”

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Posted 10 years ago

“Your website was very easy to understand and demonstrated the features of Orestone Manor Hotel well. I was slightly confused as to whether after I had made payment to you my contract was with you or the hotel. I did not receive an acknowledgment from you although the hotel did send an e-mail with very useful directions how to get there but not so explicit details of my actual booking. I do however remain confident that our stay will meet our expectations.”

Helpful Report

Posted 10 years ago

“This was a really lovely hotel with excellent service and food, however from your website we had booked a classic room, there were quite a few pictures of classic rooms. I realise we would not necessarily get that room but one similar. We got an attic room that only had a standard size double bed. Had we known we were getting a smaller room we would have upgraded. We thought the upgrading was from a classic room shown to a superior room which we did not want.”

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Posted 10 years ago

“Good selection of hotels in lots of locations offering special breaks. Easy to use website for selection and booking.”

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Posted 10 years ago

“Very impressed with the speedy response of all operatives. Very polite and efficient in every way B Pearson”

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Posted 10 years ago

Offpeakluxury.com is rated 4.8 based on 6,066 reviews