Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,039 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,039 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Write Your review

Tell us how Offpeakluxury.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unable to get it to accept my address details, therefore had to phone to make the booking.”

Helpful Report

Posted 6 years ago

Good afternoon Alison, Thank you for your review. I can see that there was an issue with your customer account which my colleague managed to fix while making your reservation over the phone for you. We do apologise for the issue which occurred. We can see that you have given a rating of 2 out of 5 for the service you received - please do contact us if we're able to assist any further in order to resolve this for you. Warmest wishes, Offpeakluxury

Posted 6 years ago

“All staff I communicated with were extremely helpful, provided me with excellent information and were prompt with their responses.”

Helpful Report

Posted 6 years ago

“Clear information which made my choice easy”

Helpful Report

Posted 6 years ago

“was much cheaper than anywhere else”

Helpful Report

Posted 6 years ago

“Although being advised that Garden Rooms were not available (initially the site said they were available so I booked) ultimately we accepted the compromise per the Orchard Rooms.”

Helpful Report

Posted 6 years ago

“I didn't use the website but spoke to them. They were very helpful and answered my main query about service charges, which I found confusing on the website.”

Helpful Report

Posted 6 years ago

“Found a lovely break in a convenient location”

Helpful Report

Posted 6 years ago

“efficient and friendly telephone manner”

Helpful Report

Posted 6 years ago

“We are looking forward to our stay. I am grateful to your help and kindness in rearranging my original date. John”

Helpful Report

Posted 6 years ago

“We found an attractive looking hotel and spa at an affordable price.”

Helpful Report

Posted 6 years ago

“Prompt response and very helpful”

Helpful Report

Posted 6 years ago

“Very quick and straight forward to book with the ability to consider alternative dates. The online paper work simple to follow and access.”

Helpful Report

Posted 6 years ago

“Efficient service. Provides a good hotel package with dinner bed and breakfast.”

Helpful Report

Posted 6 years ago

“The deal for three nights is attractive and excellent value. But it is on customer service that the company really scores. My wife became ill just three days before we were due to take up the offer. Despite the fact that they were under no obligation to do so, the company offered to let us roll forward our holiday dates by a month, to allow my wife time to recover, as a gesture of goodwill.”

Helpful Report

Posted 6 years ago

“First time I booked with this website. Easily booked but after booking found a cheaper price on different website”

Helpful Report

Posted 6 years ago

“Very efficient service and confirmation.”

Helpful Report

Posted 6 years ago

“Telephone answered promptly;The receptionist was pleasant and very helpful so we were able to make a booking.”

Helpful Report

Posted 6 years ago

“Friendly and helpful . Checked with hotel on sea view and made sure my husbands disability needs were met . Would recommend .”

Helpful Report

Posted 6 years ago

“Kate was friendly, helpful and efficient”

Helpful Report

Posted 6 years ago

“All very easy.”

Helpful Report

Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 6,039 reviews