Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,042 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,042 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to book overnight get-away. Voucher was presented to hotel staff and everything went through quickly. Will definitely use Offpeakluxury.com again.”

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Posted 7 years ago

“Very efficient when we found a date that worked”

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Posted 7 years ago

“Reserving our long weekend break with you was straightforward and details on your website were very clear.”

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Posted 7 years ago

“Fantastic package, easy to use site”

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Posted 7 years ago

“Spent two lovely nights booked by my daughter, and spent with her at The Lords Of The Manor, Upper Slaughter, Cotswolds. Lovely hotel, staff very helpful & good food.”

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Posted 7 years ago

“Room descriptions are quite detailed and a good range of photographs.”

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Posted 7 years ago

“Will not know if all ok until have stayed at hotel. Regards booking process, it was easy and seemingly hassle free. However payed monies for booking then found out it was only provisional as Offpeak then had to make the booking subject to availability ?. The booking took place but assumed when paying it was direct confirmation of booking, not having to await confirmation of room etc.”

Helpful Report

Posted 7 years ago

Dear Kenny, Thank you for your review of Offpeakluxury. We have 2 types of availability - Instant Availability, in which payment is taken and confirmation is received immediately, and Provisional Availability, in which funds are held pending a successful reservation and acceptance is needed from the hotel. Your reservation was made on Provisional Availability, which shows the following message at the beginning of the booking process: * Offers showing provisional availability are subject to confirmation with the hotel and availability is not guaranteed. No funds will be taken from your card until the booking is confirmed, which will usually be within a few hours. Upon completing your reservation request, you will have also received an email which re-affirms that we need to await confirmation from the hotel, and that your reservation was not yet confirmed. We are always happy to check availability with your chosen hotel before you go ahead with a reservation on Provisional Availability; please just give us a call or send us an email and we will get back to you. We hope you enjoy your July stay. Best regards, Offpeakluxury

Posted 7 years ago

“I had to book through the phone number because I needed an accessible room - the person who dealt with my request was very helpful in checking details and availability with the hotel.”

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Posted 7 years ago

“Very easy to negotiate the website. Even for a 70 + silver surfer like me .”

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Posted 7 years ago

“good choice of packages. friendly and prompt service”

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Posted 7 years ago

“good clear friendly service”

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Posted 7 years ago

“Very helpful and friendly . Eager to please”

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Posted 7 years ago

“This the first time I have dealt through Offpeakluxury and I found the service extremely helpful, up to now I would be very happy to use Offpeakluxury again. Mike wood”

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Posted 7 years ago

“The price quoted was incorrect. We had to pay an extra £40 each. Having promised my wife I could not disappoint her.”

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Posted 7 years ago

Dear Mr Groves, Thank you for your review, however we would like to point out that our member of staff informed you of the newpaper's incorrect pricing as soon as you mentioned the offer in which you were interested. Unfortunately, errors made by a 3rd party in regard to our offers are not something over which we have any control. Our member of staff informed you of the correct price and checked dates in which you were interested before calling you back to make your reservation so it is a shame that you have left such a negative review. We hope you enjoy your stay at the hotel. Warmest wishes, Offpeakluxury

Posted 7 years ago

“Easy booking, everything as described”

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Posted 7 years ago

“Very friendly and helpful staff”

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Posted 7 years ago

“Very easy to use and customer support was very helpful.”

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Posted 7 years ago

“If you are interested in playing as advertised you will be disappointed! The hotel closed the courts some time ago... looking forward to our little trip despite a lack of tennis🍷”

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Posted 7 years ago

Thank you for your review, although we're sorry that our Facilities information wrongly stated that there were still tennis courts at The Lygon Arms. Thank you for bringing this to our attention - we have made the necessary amendments. We hope you enjoy your stay at The Lygon Arms. Warmest wishes, Offpeakluxury

Posted 7 years ago

“Easy to use as it was straightforward and completed quickly.”

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Posted 7 years ago

“The service was concise and precise, very helpful”

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Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 6,042 reviews