Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,176 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,176 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Write Your review

Tell us how Offpeakluxury.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service. Booking confirmation within 12 hours despite booking out of office time”

Helpful Report

Posted 8 years ago

“I found the same hotel rooms, same dates with some added perks 200pounds cheaper! How CAN you not be happy with Offpeakluxury?”

Helpful Report

Posted 8 years ago

“My original choice of hotel was unavailable so they phoned and sent me an email suggesting other alternatives”

Helpful Report

Posted 8 years ago

“A much cheaper deal with extras included. Phoned the Bishopstraw hotel to check validity.”

Helpful Report

Posted 8 years ago

“The website was clear, gave sufficient information and was easy to use.”

Helpful Report

Posted 8 years ago

“All staff were very pleasant and extremely helpful. Excellent service.”

Helpful Report

Posted 8 years ago

“We decided to have a last minute break to the lake district and phoned Off Peak luxury to check availability at our chosen hotel and within 15 minutes we had a call back with confirmation that a room was available.Thanks for the prompt and efficient service.”

Helpful Report

Posted 8 years ago

“Very competing prices and excellent quality of hotels available.”

Helpful Report

Posted 8 years ago

“We are a little disappointed. We entered our voucher code & accessed the availability calendar, selected a date and booked time off work. We were later contacted to say we would need to change our date or pay an additional £40 for a superior room. We would have expected only available dates that corresponded with our voucher code would have been displayed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. The date you selected for the hotel package included in your voucher was provisionally available rather than instantly available. For this type of booking it is necessary to wait for a response from the hotel before it can be confirmed. This would have shown on the booking page when the date was selected, again when the booking had been made and then on the initial confirmation emailed to you. Shortly after the reservation had been made the hotel advised us that they only had rooms of a higher category available so you were given the option to either pay to upgrade to another room type or book an alternative date. We called you to discuss the options and you decided to upgrade. We were not made aware at any point that you were dissatisfied with the process or the outcome. Please do let us know if we can assist you any further and we do hope you enjoy your stay. Kind regards Offpeakluxury

Posted 8 years ago

“Website easy to navigate. Clear and precise. Confirmation was quick”

Helpful Report

Posted 8 years ago

“Offpeakluxury took the time to talk with me and helped tailor my booking to my exact needs”

Helpful Report

Posted 8 years ago

“Failing to send me an email confirmation because of a mistake in my email address was not a good start. When giving the address I did make a point of not putting an A in Cremer. On phoning the next day it was soon put right and your staff went out of their way to be helpful.”

Helpful Report

Posted 8 years ago

Dear Mr Bellamy, Thank you for your review, although I'm sorry to hear that your email address was taken down incorrectly. Unfortunately on rare occasions mistakes such as this do occur; we would always contact our customers upon receiving an error message saying that the email had not been delivered, as confirmations are of paramount importance. I can see that in this case you called us before we received the error message, so our member of staff was able to amend your email address and re-send your confirmation while you were on the telephone with her. We hope you have a wonderful stay at Dumbleton Hall. Warmest wishes Offpeakluxury

Posted 8 years ago

“I phoned up on Bank Holiday Sunday with a query about the hotel I was thinking of booking. Helen, who answered the phone, was extremely helpful in answering, and I needed to discuss what she had said with my wife. I phoned back later to book and also had another question which Helen was unable to answer straight away but did phone back later with an answer. I finally booked the hotel and was very pleased with the service provided, especially over a Bank Holiday weekend.”

Helpful Report

Posted 8 years ago

“Because there was a problem with redeeming my voucher (the named hotel was no longer on your list) I spoke to several people in your office. Everyone I spoke to was friendly and polite and keen to help. The problem was clearly explained to me and there was never any criticism of the named hotel for initially saying they were unable to accept my voucher. Information about alternative hotels in my chosen area were quickly identified and emailed to me and when the named hotel agreed to redeem my voucher, Kirsty ensured that I was kept fully informed at each stage. I was very impressed with all your staff and would certainly recommend 'offpeafluxury' to friends and family.”

Helpful Report

Posted 8 years ago

“Great deal easy booking”

Helpful Report

Posted 8 years ago

“Great hotel deal”

Helpful Report

Posted 8 years ago

“I had asked for a downstairs room as my husband has problems with stairs. Rachael from Off Peak rang me to say the hotel had arranged this & checked that all was ok, very impressed with their service.”

Helpful Report

Posted 8 years ago

“Easy to use website with very detailed information.”

Helpful Report

Posted 8 years ago

“we use them very successfully last year and the ease of this year's booking was equally easy. knowing the standard of their accommodation from last year i know what to expect this time”

Helpful Report

Posted 8 years ago

“Great being able to talk and book through a real person. Not only was she knowledgable and easy to converse with she brought back the days of personable service rather than the modern labour saving impersonal feelings one gets from self service. Assuming the hotel stay is anywhere near as good as her assistance we will happily return to book further holidays in the future”

Helpful Report

Posted 8 years ago

Offpeakluxury.com is rated 4.8 based on 6,176 reviews