Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,991 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No comment”

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Posted 7 years ago

“Whole booking process was effective and the staff member was very helpful - ringing me back when promised”

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Posted 7 years ago

“A great deal and easy to book.”

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Posted 7 years ago

“Very easy to book and rapid response”

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Posted 7 years ago

“They had a very good deal on offer for a hotel I was already looking at. The staff were friendly and professional and answered all of my questions very quickly. Not heard of this company before, but will definitely use them again.”

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Posted 7 years ago

“The booking was very easy to do on line, but I was most impressed by the personal touch. Elaine phoned me to arrange our preference for times we wished to dine. She called me back with the confirmation and asked if there was anything she could help me with. I am very impressed and happy with the excellent service and the personal touch.”

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Posted 7 years ago

“She (Stacey) answered the questions I had about the deal clearly and confidently”

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Posted 7 years ago

“I had the option to look online and also to book a reservation by phone. The transaction was easy, and I was able to amend my booking without any hassle. The representative I spoke to was very knowledgable and very obliging.”

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Posted 7 years ago

“The member of staff was very helpful and friendly”

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Posted 7 years ago

“It was difficult to realise that you had taken over when I entered the Hotels Website. You demanded full payment immediately before carrying out the booking whereas I would have expected a deposit. I have no doubt that you are charging for your "services" which I am sure the hotel could have performed if you had not inserted yourselves. Suffice it to say I don't want to hear from you after my stay at the hotel.”

Helpful Report

Posted 7 years ago

Dear Mr Pelham, Thank you for your review, although I am sorry you confused our website with that of the hotel's direct website. Our branding is clearly shown on all pages of our website, and we have telephone lines manned 7 days a week until 10pm should you have any queries with which we can assist. We do charge a booking fee on some of our hotel stays - this is always included in the price which is given before you start making your reservation, ensuring that our pricing is transparent with no hidden fees added at the end of the booking process like some other agents. The offers with the hotels in our portfolio offer excellent value for money - so much so that we offer a Price Match Guarantee should you find the same offer for less than you paid when booking through us. I'm sorry that you don't feel you would like to hear from us after your visit, but we hope that you have a marvellous stay at your chosen hotel, and enjoy all the inclusions offered in our package. With warmest wishes, Offpeakluxury

Posted 7 years ago

“Uncomplicated and swift booking with instant confirmation - what more could you need ?”

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Posted 7 years ago

“A quick and clear response to my booking inquiry”

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Posted 7 years ago

“Easy to book, good service.”

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Posted 7 years ago

“Instant response to my search for appropriate accommodation for a special family occasion.”

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Posted 7 years ago

“I just can't believe how good the deal was! We stayed at South Lodge Hotel, a fantastic break away with all sorts of additional treats. The team at Offpeakluxury were very helpful and responsive throughout, reserving dining times and the like. We were treated extremely well throughout, highly recommended”

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Posted 7 years ago

“Helpful member of your staff.”

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Posted 7 years ago

“I had difficulty with booking on the website so phoned the booking line, spoke to a very nice woman and got my booking fixed quickly and easily”

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Posted 7 years ago

“Very easy and straightforward website”

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Posted 7 years ago

“First time to use them having seen offer in Daily Telegraph made on line booking but then wanted to check something so phoned lady very quick to answer and dealt with the enquiry very well. Will look to use the company again as always looking for breaks.”

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Posted 7 years ago

“easy to use & quick”

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Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 5,991 reviews