Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,067 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,067 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and booking went smoothly for our requested hotel”

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Posted 2 years ago

“Very easy to use”

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Posted 2 years ago

“Great service from very helpful friendly human customer service team who answered the phone immediately every time. Had to call to book as needed a single occupancy rate which wasn’t bookable online.”

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Posted 2 years ago

“Always plenty of choice of hotels with good deals.”

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Posted 2 years ago

“Was quite concerned it took over 2 days for me to get confirmation of my booking, also it was after I contacted them not them contacting me. After my issue was flagged the service was very good.”

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Posted 2 years ago

Dear Customer We can only apologise for the length of time to confirm your booking. As you had specific room requests regarding accessibility requirements, we need to ensure that these room requests have been allocated by the hotels, which, on occasion, can take some time. We do follow up all room requirements with the hotel to ensure our customers are allocated a suitable room. We are pleased to hear that the service you received was very good once you contacted us. Do have a lovely stay. Kind Regards Offpeakluxury

Posted 2 years ago

“It’s been my go to for nights away for years! Great deals and lovely places”

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Posted 2 years ago

“Found the website very easy to use and received my confirmation email with booking details immediately.”

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Posted 2 years ago

“efficient and helpful, amazing price and finding the time and date we wanted was easy”

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Posted 2 years ago

“Karen was very helpful & kept her word to contact me the following day with information from Cragwood about a room we requested.”

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Posted 2 years ago

“Good range of hotels.”

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Posted 2 years ago

“Easy website to navigate”

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Posted 2 years ago

“Simple and efficient”

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Posted 2 years ago

“Hello it's confusing for customer when your business has several names. The voucher I was trying to book with is with country hotel breaks. The first two members of you team were not very helpful. It wasn't there fault at least I don't think so but they lacked initiativ we and common sense. Also to tell your customer you are doing your best is not conducive to good business! Hover the next several members on you team seemed more efficient. With better communication and language Slovakia with a smile on there face. This have me confidence that I would get a booking.”

Helpful Report

Posted 2 years ago

Dear Elaine Thank you for your review, although it is very disappointing to receive a 2 star review. We have four primary websites, which are: Off Peak Luxury, Country Hotel Breaks, Cotswold Hotel Breaks and Lakeland Luxury, representing hotels in different regions, with Off Peak Luxury having all our hotels advertised. We feel it makes it easier for the customers if they are looking for a hotel in a specific region or looking for a country hotel. As we are a booking agent with over 240 hotels within our portfolio, we do have to prioritise enquiries in date order to an extent and I can see your enquiry was initially for April and then you subsequently amended the date of arrival to October. Once we received your enquiry, we immediately contacted the hotel regarding availability, as you required a dog friendly room. Unfortunately, the hotel you wanted to book is closed until March, therefore only picking up their emails and voice messages periodically, therefore, it took a little longer to receive a reply from them and get back to you. We can see you now have your booking in place and wish you a pleasant stay. Kind regards, Off Peak Luxury

Posted 2 years ago

“Very helpful and informative.”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Easy to book with a great discount. It gave the option of choosing twin beds while booking, which was great as I'm coming with a friend and not my husband.”

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Posted 2 years ago

“We spoke to Mary and gave her our requirements. She was very helpful, friendly, and thoughtful. Looking forward our stay.”

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Posted 2 years ago

“Easy to speak to a real person who was very informative who handled our enquiry quickly and efficiently. Thank you very much.”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“What a find! Was looking for something special to celebrate my birthday and this site came up trumps! Easy to use and a great price for what I wanted. Confirmation straightaway from both this site and the hotel - will definitely tell my friends and look at using this again. Couldn’t fault it”

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Posted 2 years ago

Offpeakluxury.com is rated 4.8 based on 6,067 reviews