Poor customer service. Bought for sons Christmas. Only used a couple of times due to winter weather. 3rd use and it wouldn't hold its charge. Emailed thinking a replacement would be sent due to the fact it is an expensive and new item. Got told I had to video the fault which I did. Then got a mail to say precisely how I should package this myself and pay to return it to them so hoverboard could take a look at it. Whole process has been drawn out and my son has not been able to use. I do not see why I should have to pay to send back a faulty product. Ridiculous. This will now not be resolved for the upcoming Easter school break when my child should have been getting to utilise it.