“I ordered an office chair that was supposed to be delivered in one to three days. Payment was made with the order. The chair did not turn up, so after five days I contacted Office Super and was told that the chair was out of stock but they were expecting a delivery the next day and I would receive my chair by the end of the week.......Still no chair! And no update from Office Supermarket to tell me where my chair is. the following part of this survey is about delivery which I can't answer as I have not received delivery.”
Thank you for your review and I am sorry to hear this. I have looked into the order and can see that unfortunately, there was stock discrepancy and this was not picked up by our system, meaning that you were not automatically informed. This was an isolated issue and one that has now resolved to ensure that it does not happen again.
I have been advised that a colleague has now updated you, and the order is out for delivery today.
Apologies again for any inconvenience caused by this.
“There a slight problem with the delivery which I understand was the fault of the courier. When this issue was identified it was resolved very quickly and efficiently by the company so still leaving a happy customer. The chair that was purchased was also very good and good value”
Thank you for your review and I am sorry for any inconvenience cause by this. I have escalated this with the courier as the driver should be taking the pallet away with them. However, on some occasions they do not, and that is why we provide contact details on the delivery note for you to call to ask us to collect the pallet.
I have checked and cannot see that you have contacted us to arrange collection of this. I have now asked the courier to go back and collect ASAP.
Apologies again for any inconvenience caused by this.
“You shouldn't sell something not available in your store. If the mistake is originated from your internal suppliers, in this case refunding the money of customer not enough , you should at least give some vouchers as an apology for wasting their time”
Thank you for your review and I am sorry to hear this. Upon looking into your order I can see that due to a stock discrepancy we did not have stock of the item you ordered. This has now been resolved and the stock level on that product is now correctly displayed on the website.
Apologies again for inconvenience caused by this.
“2 weeks and no sign of the order, with no communication at all other than asking for a review
edit - received a refund still with no communication? i guess my order has been cancelled”
Thank you for your review and I am sorry to hear this. Upon looking into your order, I can see that the delivery address is in Northern Ireland. We are currently experiencing huge delays with deliveries into Northern Ireland, so have taken the decision to temporarily suspend our service.
You should have received an email notifying you of this, however I can see that from your review you may have not received this. We have processed your order for a full refund and this should arrive imminently.
Apologies again for any inconvenience caused by this.
“Ordered 3pm on a Thursday, arrived 9am Friday morning the next day! Great speed, great quality and easy to build. Very sturdy and looks great. I recommend.”
“1st time customer, happy with the service and the product. I was required to call to arrange an invoice, both the call was answered and invoice sent promptly.”
