“Great service - ordered the chair on the Friday evening before Christmas fully expecting to have to wait until after Christmas - chair was delivered on the following Tuesday! Very easy to put together in less than 10 minutes!”
“Thought I’d ordered the lighter desk but a darker one arrived is it to late to change it as Iv thrown away all the packaging
Lovely desk and jyst the right size
Regards
Chris”
“Very prompt service from Office Supermarket and the delivery company especially considering the time of year and the amount of online business being done at the moment. Once built, the chair has proven to be very comfortable and looks robust. All round, a pleasing experience.”
Thank you for your review and I am sorry to hear that this arrived damaged. Upon looking into this, I can see that we have collected the pedestal and refunded you as agreed. I can also see that you have elected to keep the desk top and have accepted the partial refund.
Whilst items should not arrived damaged, I hope you'd agree that this was dealt with both promptly and to your satisfaction. This was also resolved within 4 days of us being informed of the damage.
“I placed my order on the 2nd December, the delivery time was estimated as 1-3 days. I revived partial delivery on Friday the 4th December however I have still not received the remainder and when I contacted Office Supermarket they had no idea that my order is not complete, even today 11th December 50% of my delivery is still in my hallway as I cant construct the desk with only 50% of the delivery complete.”
Thank you for your review and I am sorry to hear this. Upon looking into this, I can see that you contacted us late on the afternoon of your delivery to advise of missing parts. We emailed you back first thing the following day to apologise and to ask you confirm what had been delivered, which you then did.
We then chased this with our supplier who confirmed that the parts were missing from the consignment and would be delivered today. This was all resolved with you within 24 hours of us being notified of a short delivery, and you should have the remaining parts delivered to you today (2 working days from initial delivery).
Apologies again for any inconvenience caused by this, and please let us know if you need anything else.
