Thank you for your review and we are sorry to hear this. Having checked your order, I cannot see any communications from you advising us that you were not happy with the items. If you had let us know the specifics of what you were unhappy with, we could have resolved this for you.
It's a shame you've felt the need to leave a negative review without first making us aware of any issues and giving us a chance to resolve it for you. If you would like to get in touch then please do, and we can resolve any issues for you.
“Kathryn was super friendly and very helpful, both on the phone and via email, went above and beyond every time. Products seem of good quality so far - although not been used yet.”
“Ordered my son the desk of his choice for his newly painted room. Arrived next day. Easy to unpack and fitted together perfectly and instructions easy to follow. Everybody happy. Thank you”
“Used Office Supermarket twice recently to buy a desk and a chair. Both items were delivered next day. They are really good quality and easy to make up. Can’t fault them and would definitely use them again.”
“Excellent service and swift delivery - am pleased with the chair. Particularly helpful was Chantel Brooks who dealt with my queries very efficiently. Will Use Office Supermarket again.”
“The desk I had ordered arrived soaking wet and damaged on a pallet. The delivery driver refused to take the pallet with him but just left it. Replacement desk did not arrive at the time given (in fact hasn’t arrived yet at all), and the driver who was supposed to take the damaged desk back did not want it as it was not in the original packaging anymore. I was advised by the customer service to remove the packaging in order to assess the water damage in the first place. Customer service is friendly and helpful but the rest of the operation is just astonishingly poor.”
Thank you for your review and I am sorry to hear this. We are arranging for the damaged/wet desk to be collected as per our emails to you. Regarding the fact that it arrived damaged initially, this has been escalated with the courier as it should not have been delivered at all in this situation, and the courier should have advised us of the damage that had occurred with them.
The replacement desk should have now arrived, so please let us know if there is anything further that we can do for you.
“Small desk - flat pack came in three boxes, all delivered together. No damage. Easy instructions. Set up easy and the printer is on the desk now rather than on the floor. Happy.”
“Very fast delivery. Solid construction desk, drawers and table. Easy to assemble. Well packed. Nice finish on the desk with good choice of finishes. I had the grey oak which was nicely textured. Good slots for cables with adjustable covers. Would use again.”
“Desk arrived chipped on the corner with scuffs. As this is my third attempt at ordering a desk from three manufacturers, and 2nd damaged desk, I couldn't face returning.”
Thank you for your review and I am sorry that the item arrived damaged. Whilst we are not responsible for the items you've ordered elsewhere, I have checked on our system and cannot see any correspondence from you advising us of the damage for this particular item.
If you would like us to replace the item, then please let us know and we will get this arranged ASAP.
