The desk I had ordered arrived soaking wet and damaged on a pallet. The delivery driver refused to take the pallet with him but just left it. Replacement desk did not arrive at the time given (in fact hasn’t arrived yet at all), and the driver who was supposed to take the damaged desk back did not want it as it was not in the original packaging anymore. I was advised by the customer service to remove the packaging in order to assess the water damage in the first place. Customer service is friendly and helpful but the rest of the operation is just astonishingly poor.