Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.88

4.9 Rating 6,325 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service the wrong parcel arrived and after 1 phone call the right1 was delivered the next day.we thought it was brilliant customer service”

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Posted 3 days ago

“Amazing!”

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Posted 5 days ago

“Fast and efficient service”

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Posted 6 days ago

“Very fast delivery, beautifully packaged. Will definitely be ordering again! Thanks to the team.”

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Posted 6 days ago

“Bought quite a bit from this company first class , good prices competative , and sent out super fast highly recommended”

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Posted 1 week ago

“quick delivery lovely boots”

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Posted 1 week ago

“Very helpful staff. Needed to know the length of the coat prior to purchase over the internet, a very pleasant young man provided the details needed. Coat received the following day. Admittedly opening the parcel proved somewhat of a challenge but excellent service. Thank you.”

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Posted 1 week ago

“Original coat was too small but I was given excellent service and the coat was exchanged within 3 days . Special recognition goes to Alex who was so very helpful .”

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Posted 1 week ago

“Great product with quick delivery”

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Posted 1 week ago

“I was really impressed with both the speed of my item being dispatched and delivered but even more impressed with the swift and responsive exchange arrangements which came about due the item being too big! Exceptional customer experience”

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Posted 1 week ago

“Fantastic service and very speedy delivery. Product perfect . Thank you”

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Posted 1 week ago

“Quick delivery. Item great. Really happy!!”

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Posted 1 week ago

“Great product”

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Posted 1 week ago

“Great premium clothing at excellent value , speedy efficient service , one of my favourite shops!”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“Not to happy to pay for delivery then have to pay to return, in fact it has put me of ordering, I did have a shop in Bolton that I used for many of years but this closed I still try to support you guys, but you are making it hard and not very competitive,”

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Posted 2 weeks ago

Hi Lloyd, Thank you for your feedback and for continuing to support us, especially after shopping with us for many years, we truly do appreciate it. Just to clarify the costs on this order. The £3.99 delivery fee you paid was for the delivery service you selected at checkout. This was provided and covered the shipping of your order to you. When returning, you chose to use our Royal Mail Tracked 48 returns label which costs £5. This is an optional service we provide for convenience. If you preferred to return the item yourself with Royal Mail or any other courier directly, it would have cost you over £6 to send, and in that case we would have refunded the full item price with no return charge at all. We do our very best to keep shipping costs as competitive as possible, however all orders under £50 have a £3.99 delivery charge. Orders over £50 receive free delivery. We hope this helps explain the cost breakdown clearly, and we really do appreciate your loyal support. We are one of very few independent family-run retailers left and we always want to be fair and transparent with our customers. If there’s anything else we can assist you with, please let us know and I hope this provides some clarity. Kind Regards Alex

Posted 2 weeks ago

“Very good service and recevied the product on time as listed”

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Posted 2 weeks ago

“Honestly the product is fantastic and the packaging is also great, but the only thing I would mention is that for orders outside of the UK, after you pay for the product and pay a shipping fee and the order has been shipped, you will receive another email from UPS or an affiliated company in your region to pay extra import fees. For me it was roughly $55. Still 5 stars because the product is exactly as advertised, but something to be aware of.”

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Posted 2 weeks ago

“This was my first experience of Norton Barrie and I have been most impressed. The ordering process was very simple and the item ordered was delivered within 48 hours. A 20% discount was a nice bonus. I will definitely use Norton Barrie again”

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Posted 2 weeks ago

“Excellent service very fast delivery can’t ask for more”

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Posted 2 weeks ago

Norton Barrie is rated 4.9 based on 6,325 reviews