Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 5,647 Reviews

99 %

of reviewers recommend Norton Barrie

4.9

Based on 5,647 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tbh I ordered 2 sandbanks t shirts 4xl and 1 is considerably smaller”

Helpful Report

Posted 2 days ago

Hi Daniel, I have sent you an email in regards to this. Sorry to see the 2 Sandbanks items you receieved are different in size. As advised please return to us so we can send back to Sandbanks for them to investgate, and we will issue your refund. Apologies again please be asssured we will look into this. Kind regards Jessica

Posted 2 days ago

“Just waiting for my return order to come back if it does il give a great review”

Helpful Report

Posted 2 days ago

Hi Kev, We received your return yesterday and exchanged the size as requested. This was dispatched to you yesterday and should arrive with you tomorrow. Kind regards Jessica

Posted 2 days ago

“The Gillet i bought from Norton Barrie ..wasnt the same as the one i ordered from the websight when it arrived..it had no boss branding in-between the shoulders on the back..i sent it back and bought the one i wanted for just £85 on sale online ...The one from Norton Barrie was £115 on sale ..so worked out well in the end ..”

Helpful Report

Posted 3 months ago

“First time ordering, only disappointing factor was as my first order qualified for a 15% discount, it would not allow me to fill in the required code”

Helpful Report

Posted 3 months ago

“Item arrived quickly however it was half in a tissue wrapped package that someone else had ripped open and returned. Not the best impression.”

Helpful Report

Posted 5 months ago

Hi Leah, Further to our email conversation, I apologise that the tissue paper was torn inside the parcel. Glad to hear the outer bag and the item were not damaged whilst with Royal Mail. All our parcels are carefully wrapped before dispatch, I have reminded all our staff to ensure all items sent out are wrapped to a high standard that they would expect to receieve. Kind Regards Nikki

Posted 5 months ago

“Good products but not in sealed packaging”

Helpful Report

Posted 5 months ago

Hi Mohammad, I apologise you were not happy with the packaging. We send all our parcels out wrapped in tissue paper and sealed in a parcel or box with Norton Barrie tape. I have checked your Royal Mail tracking photo and can see that your parcel was delivered in a box sealed securely with Norton Barrie tape. You have since returned the items, in the box with the tape visable, for a refund to which I have just done for you. Kind Regards Nikki

Posted 4 months ago

“delivery note was screwed up inside package item was not very well packaged came very very creased , also they used Royal Mail delivery who I waited in for twice finally get delivery 4 th time not good not bad would be my view”

Helpful Report

Posted 8 months ago

Hi Simon, I apologise if you have received the item like this. I am very surprised to hear this as we pride ourselves in sending out all our items carefully checked and wrapped in Norton Barrie tissue paper. I will look into this. We also send our parcels via Royal Mail tracked and signed for so we can make sure the item arrives where it needs to be. Apologies again. Kind Regards Nikki

Posted 8 months ago

“Delivery was quick but the returns policy needs looking at, there is a form with the delivery but I still had to get in contact before returning. First time I have experienced that. You should be able to print a returns label on line.... If you can, its not clear”

Helpful Report

Posted 9 months ago

Hi Phil, Apologies you thought our returns policy was not clear for you. With your order we enclosed a returns form, which has all the returns infomation with clear details and returns address. It also has a link to our returns section of our website which you can fill in a simple returns form and print a returns label at home or be sent an email with a QR code which you can take to any Post Office and they will print the returns label for you. You also called up and I sent you an email with all the returns infomation too with links included. We have received your return back to store and have issued you a full refund. Kind Regards Nikki

Posted 9 months ago

“Received parcel in a damaged state. Overall a courier issue but nevertheless the jacket was wet when received. Communication was good in respect of offer to a full refund. Shame about parcel force, could of been much worse.”

Helpful Report

Posted 1 year ago

Hi Andy, I'm very sorry about your parcel arriving damaged. We have reported this with ParcelForce and have not experienced this issue before with them as they are usually very reliable. I'm glad the item had no permanent damage to it and I hope this caused no further problems. Kind regards Emma

Posted 1 year ago

“Well I placed my order a week ago and it’s still not arrived. The courier company’s status hasn’t changed and I’ve never heard of them before, will my order arrive before the big man? 🎅🏻 v 🚚👟 who knows 🧐”

Helpful Report

Posted 1 year ago

Hi Chris, I can only apologise for your item not arriving in time for Xmas and totally understand your frustration with the delays from Fast Despatch Logistics. We have chased and chased for over a week and even moved carriers from 19th December to try and ease the load on FDL to help encourage the packages to get there in time for Xmas but for a few this has been to no avail. I can only apologise for the poor performance FDL have provided in the last few weeks and I assure you going forward we won't be using them again. I wish you a Merry Xmas and all the best for 2023. Kind Regards Emma

Posted 1 year ago

“Use of website 👍 but no delivery received and no update on why”

Helpful Report

Posted 1 year ago

Hi Elaine, I am very sorry for the delay in your package not arriving, this is mainly down to the Royal Mail strikes but I can see a driver has been assigned for delivery so your item should be delivered today. I will continue to monitor it all day for you and once again apologies once again for the delay. Kind Regards Emma

Posted 1 year ago

“I recently visited the store to buy a voucher as a Christmas present. The service I received was excellent as usual, however the reason for my 3 stars is that the recipient of the voucher immediately received a text stating that the voucher had been added to his account - not much of a Christmas surprise!”

Helpful Report

Posted 1 year ago

“Very pleased with the fast service but disappointed that the shoes where all marked at the back I needed to wear them straight away so I couldn’t send them back just annoying as they are Boss expensive shoes”

Helpful Report

Posted 1 year ago

Hi Mark, I'm sorry to hear that the shoes had marks on them. We would have offered to exchange the shoes for a new pair if we would have known about this however I understand that you needed to wear the shoes straight away. There must have been a fault from BOSS with this pair of shoes. I'm sorry for the inconvenience. Kind regards Emma

Posted 1 year ago

“Website is super easy to use, reasonably priced and great variety. I would have given a higher rating, but I’ve not yet received my item. Still waiting on the post office to deliver it haha”

Helpful Report

Posted 1 year ago

“I’m still waiting on my items as there’s a delay on delivery with Royal Mail. Can’t really say much to be honest.”

Helpful Report

Posted 1 year ago

Hi Craig, Unfortunately due to the ongoing strikes with Royal Mail there have been some delays with deliveries which have been out of our control. Your order was shipped in good faith the following day after you placed your order. I can see this is currently due to be delivered today. I'm very sorry for the delay with your delivery. Kind regards Emma

Posted 1 year ago

“Unfortunately I had a negative experience due to the company’s insistence on using sub standard delivery systems- Royal Mail on this occasion. Having said that the product was superb and packaged with care and love.”

Helpful Report

Posted 1 year ago

Hi Robin, Thank you for your order. Unfortunately due to the ongoing strikes with Royal Mail there have been some delays with deliveries which have been out of our control. We are looking into alternative delivery methods however we have used Royal Mail for over 10 years and this is the first time we are experiencing these issues due to their strikes. I'm sorry for the delay with your delivery. Kind regards Emma

Posted 1 year ago

“Did not have my size”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thank you for your review. Unfortunately as explained on the phone we started that jacket from size 38 and when we contacted Belstaff they didn't have any size 36 available in their wholesale stock. I can see we received the jacket back on Tuesday and a full refund was processed on Wednesday morning. We hope to see you shopping with us again soon and we will make a concerted effort to purchase size 36UK in the future so you have some choice on our website. Kind Regards Emma

Posted 1 year ago

“The hat I ordered wasn't what I wanted, oddly was way too big even for my cranium! Fair play to Emma for helping out and the refund arrived soon enough, actually decent customer service,unlike some places I've used”

Helpful Report

Posted 1 year ago

“Still waiting for exchange heard nothing yet”

Helpful Report

Posted 1 year ago

Hi Travis, We received your return yesterday and therefore dispatched your exchanged item yesterday using our tracked 48 delivery with Royal Mail. I have emailed you your tracking number for this. I hope this helps. Kind regards Emma

Posted 1 year ago

“Only issue was someone signed for my parcel with just a first name and no address?? I have to stressfully try and find out who it was. It was a painter/decorator i dont even know. So delivery person i may not have received this due to one name no address.”

Helpful Report

Posted 1 year ago

Hi, We ship our orders using Royal Mail's tracked and signed for delivery. Unfortunately, this is down to Royal Mail to ask for the surname of who signed for the parcel. If you let me know your order number or tracking number I can take this up further with Royal Mail to help locate your parcel. Please get in contact via our email enquiries@nortonbarrie.co.uk. Kind regards Emma

Posted 1 year ago

Norton Barrie is rated 4.9 based on 5,647 reviews