Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.88

4.9 Rating 6,306 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing,I ordered a belstaff long sleeved t shirt for cloection, upon opening the package the following day I had been given a short sleeve t-shirt and had to make a twenty mile round trip to rectify Norton Barrie's school boy error”

Helpful Report

Posted 4 days ago

Hi Alastair, We’re really sorry to hear about your recent experience and completely understand your frustration. This was an unfortunate mix-up on our part, the long and short sleeve Belstaff T-shirts are very similar in code and packaging, and despite our best efforts, mistakes can occasionally happen. We truly appreciate you taking the time to come back to exchange it, and we’re sorry for the inconvenience caused by the extra journey. For future collections, we always recommend checking your item in-store at the time of pick-up, as it helps us ensure everything is exactly as expected before you leave. We value your continued custom, having shopped with us several times and we hope to make your next visit a smooth and positive experience as it always should be. Kind regards, Alex Norton Barrie

Posted 4 days ago

“Shirt came quick, however I paid $11 to ship it and then two days later got an email from ups saying I owed another 45$ in shipping charges, sent an email to Norton and was crickets back, no where in ordering did it say I would owe another amount which was more than half the cost of the shirt, without paying the 45$ the shirt would not have been dropped off”

Helpful Report

Posted 4 days ago

Hi Jared, Thank you for your feedback, and we’re sorry to hear about the confusion regarding the additional UPS charge. Unfortunately, due to the new U.S. import tariffs and customs regulations, all orders shipped from the UK to the United States are now subject to taxes and duties payable on arrival. These fees are set by U.S. Customs and are outside of our control. The shirt you purchased originally retailed for £230, and you managed to pick it up at a heavily reduced price of £76.66 plus shipping. As it was such a significant discount, we’re unfortunately unable to cover the duties and fees for items reduced to that extent. We do understand how frustrating these unexpected costs can be, and we’re always happy to clarify customs and shipping details before purchase. Thank you again for shopping with us — we appreciate your understanding and hope to welcome you back in the future. Kind Regards, Alex Norton Barrie

Posted 4 days ago

“The pants are too small and I had to pay an extra $40 when they were delivered and it’s too expensive to mail them back for a refund or exchange”

Helpful Report

Posted 1 month ago

Hi Karen, We’re really sorry to hear the pants weren’t the right size and that you’re disappointed with the return cost. We completely understand your frustration. We do offer a return service from the U.S. via DHL at a flat rate of $40, which also includes the option for an exchange. This information is clearly outlined in our Terms & Conditions and on the product page under Delivery & Returns prior to purchase. While we always aim to make the process as smooth and fair as possible, international shipping costs are unfortunately fixed by our courier partners. We do, however, appreciate your feedback and will continue working to make our return options even more convenient in the future. Kind Regards, Alex Norton Barrie

Posted 4 days ago

“Do exactly what they say on the website , brilliant service.”

Helpful Report

Posted 2 months ago

Hi Nik, Thank you for your review and appreciate the kind comments but you have left us a 1 star review instead of 5!!😂 Kind Regards Alex

Posted 2 months ago

“Terrible. Order placed, money taken and then email received to say that no stock was available.”

Helpful Report

Posted 3 months ago

Hi David, We're really sorry to hear about your experience. We operate both an online store and a physical store in Wilmslow, and while we carry out regular stock checks to keep our inventory accurate, unfortunately, mistakes can occasionally happen. Stock may sometimes be misplaced, mixed up with another item, or in rare cases, even stolen. As soon as we spotted the issue with your order, we notified you immediately and processed a full refund via PayPal within 24 hours. We understand how frustrating it is to place an order and not receive the item, and we truly apologise for the inconvenience caused. We appreciate your feedback and are constantly working to improve our systems to prevent this from happening in future. Kind Regards Alex

Posted 3 months ago

“I ordered a 2xl shirt. The shirt you sent me does not comply with U.S. men’s 2xl. I will have to return it.”

Helpful Report

Posted 5 months ago

Hi Christine, I have just checked your order and we can see that a size medium was ordered not a 2XL.

Posted 5 months ago

“Ordered a high value item 2.5 weeks ago on a guaranteed 48 hour delivery. Item didn’t arrive. Contacted customer service a week ago, had one email reply to say they’d look into it, contacted them again, no reply. Absolutely terrible experience. I’m out of pocket and nobody is giving me any answers.”

Helpful Report

Posted 5 months ago

Hi Lisa, I have reached out to you via email and resolved this issue. The jacket has been sent out on a guaranteed next day delivery and will be with you tomorrow. Please let us know if you don't receive it tomorrow and once again apologies for the mix up. Kind Regards Jessica

Posted 5 months ago

“Walked in to collect something. Wait there I'll check was the response I recieved. There you go. Good bye! I'd get better welcoming from a tree. Great stuff and an amazing shop. Interaction....... shocking.”

Helpful Report

Posted 7 months ago

Hi Peter, Thank you for your feedback. I’m glad to hear you liked the shop, but I’m truly sorry that the service you received didn’t meet your expectations. For 56 years, we have strived to provide a welcoming and helpful environment, so it’s disappointing to learn that we fell short on this occasion. Please know that we take your comments seriously and will use them to improve. We hope to welcome you back in the future for a much better experience. Kind Regards Blake Norton Director Norton Barrie

Posted 7 months ago

“I purchased a premium item of clothing from this company and was very disappointed in how it arrived-rolled up and ‘shoved’ into a basic plastic postage bag, which was not really large enough for item itself. This does not create an impression of a company that delivers a decent level of customer care.”

Helpful Report

Posted 8 months ago

Thankyou for sharing your feedback. We're sorry to hear that our packaging did not meet your expectations. Please rest assured that while your order was shipped in a postal bag for efficient delivery, we always make sure all orders are carefully wrapped in our Norton Barrie personalised wrapping paper to ensure they arrive in perfect condition. That said, we understand that packaging is an important part of the experience and your comments will be taken into consideration for future improvements.

Posted 8 months ago

“Very poor I bought a jacket and the seam came apart I sent an email and called them but no one answered”

Helpful Report

Posted 9 months ago

Hi Cristina, I am sorry to hear the jacket seam has come away. I have sent you an email with the return details to get your jacket back to us for a full refund. The reason no one was answering yesterday was because our whole building had a wifi outage from 10am to 11:30pm and it meant we had no computers, phones or any systems working to reply to you. Everything is back up and working today so I will revert back to you directly via email. Once the jacket is back with us I will either process a refund or order you a new jacket. Kind Regards Alex

Posted 9 months ago

“Rather than explain my options, this company canceled the order that I had made on Friday, this Monday and now I have to wait upto 7 days for my refund to buy the last size in that product, which could sell out. Cancelling my order also lowered the amount credit lenders will lend me in the future. Not happy at all pal”

Helpful Report

Posted 9 months ago

Hi Mr Allison, You processed the order via Klarna but selected to pick up in our store. You then requested for the item to be delivered to a different address which didn't match your order details. We sent you an email and explained that due to our security concerns the best thing to do was refund the order and for you to place a new order with the correct billing and shipping details which you weren't happy about. I am sorry you aren't happy with this but at Norton Barrie we take our customers security as a priority. Kind Regards Alex

Posted 9 months ago

“Have not received my items”

Helpful Report

Posted 9 months ago

Hi Ben, Sorry to hear you haven't received your items. I have had a look on Royal Mail and it looks like they have been delivered but we have sent you an email separately and we are looking into your issues now. Apologies for not getting back to you yesterday but our whole building had a wifi outage from 10am to 11:30pm and it meant we had no computers, phones or any systems working. Everything is back up and working today so I will revert back to you directly via email. Kind Regards Alex

Posted 9 months ago

“Never received my item will cancel on my credit card”

Helpful Report

Posted 10 months ago

“NB have said my items were delivered but they haven’t. Royal Mail have a signature that looks like Niki & definitely not Antony(me). Since Covid any item I’ve signed for the Royal Mail delivery person has also taken a photo of my open front door….Ive not heard back from NB in a week or so which isn’t the kind of service i expect. I’ve been a good customer for a while but the lack of a positive resolution to this is quite frustrating. Regards Mr.A.Tudor”

Helpful Report

Posted 1 year ago

Hi Antony, We are very sorry you are disappointed with our service we also share this frustration. Royal mail have photo proof of delivery at your address and as I mentioned Royal mail's protocol is that you have to wait 7 working days from delivery to put in a claim. We have been working with royal mail to investigate what could have happened. and we will be putting in the claim now we are able to. We are very sorry that you feel we haven't tried our best but please be assured we have been investigating this. Kind regards Norton Barrie.

Posted 11 months ago

“Returned for an exchange heard nothing back not happy”

Helpful Report

Posted 1 year ago

Hi David, Sorry to hear of your dissatisfaction. I have had a look into this for you and I can see that your parcel was received back in store yesterday and your return was processed. It has been dispatched and collected from ourselves and should be delivered to you tomorrow. I apologise for the lack of communication regarding your exchange. We usually only contact you regarding an exchange if we do not have the stock available but this is something that we will address for the future. Please accept our sincere apologises and we hope to see you shopping with us again soon

Posted 1 year ago

“Ordered a valentiono crossbody bag on the 18th of june. Due to being unwell and away, I didnt realise it has a fault. Norton Barrie sent me a bag that it started to peel, awful quality. It still has the tags attached to it, never used, extremely unhappy. Avaiod at all cost!!!”

Helpful Report

Posted 1 year ago

Hi Csilla So sorry that you were disappointed with your bag. Typically the bags are sent out in the manufacturers packaging, and are not inspected by our dispatch team. We can only apologise for the fact that your bag reached you in less than perfect condition. I hope that you are satisfied with the quick response to your email raising the issues with your purchase, and that the offer of a full refund is a suitable resolution. Once again accept our sincere apologies for any inconvenience caused. Kind regards Morgan

Posted 1 year ago

“Ordered a t shirt even got a email from parcel force to say it was on its way then to get an email to say they didn’t have it in stock but had it in 2 sizes too big for me”

Helpful Report

Posted 1 year ago

Hi Daniel, Apologies for this. We had an XL in stock but when we came to pick the item we noticed it had a small hole in the polo shirt. We dispatched the item because we had picked the polo shirt but upon further inspection, we noticed the hole. We did have a 2XL in stock and wanted to offer it to you. We understand your frustration and apologise for this. I hope your previous order is OK and we hope to see you shopping with us again soon. Kind regards, Alex

Posted 1 year ago

“Ordered a belstaff overshirt thinking it was good value. Found it £30 cheaper elsewhere. Emailed and didn't get reply won't order again.”

Helpful Report

Posted 1 year ago

Hi Steven, I have just looked into this and we have not received any email from you regarding this. We are extremely competitive with our prices, however unfortunatly we can't price match every company. You already received 20% OFF the Belstaff item you ordered. However, you can return the item to us for a full refund and purchase somewhere else if you want to. Regards Nikki

Posted 1 year ago

“Took my money,then said not available,only for it to appear at twice the price”

Helpful Report

Posted 1 year ago

Hi Mark, Further to my email. Unfortunately the item you ordered was listed in error with the incorrect price so it was amended to the correct listed price of £120.00. So therefore the sale was automatically cancelled and refunded on the system As noted in our Terms section, we reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. Please see link to our terms and conditions here: https://www.nortonbarrie.co.uk/pages/terms-and-services We apologise for any inconvenience but as you can understand the price difference was substantial and we are unable to sell a new product at that price. Normally an email is sent out at the time of cancellation to explain this, I apologise it was not in this case. Kind Regards Nikki

Posted 1 year ago

“Well not very good ordered a top got email saying it was on its way then got other saying they didn’t have my size really not good enough ?”

Helpful Report

Posted 2 years ago

Hi Robert, We are very sorry about this. We picked your item and came to realise the item had been labelled wrong by Belstaff and instead of being a 2XL it was infact a Large. Your order was placed at 10:39am and we fully refunded you at 11:40am as we didn''t have any 2XL's left in stock in Grey. Apologies for this Robert, but unfortunately mistakes like this do happen from time to time. Regards Nikki

Posted 2 years ago

Norton Barrie is rated 4.9 based on 6,306 reviews