Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 6,184 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,184 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 2xl shirt. The shirt you sent me does not comply with U.S. men’s 2xl. I will have to return it.”

Helpful Report

Posted 1 month ago

Hi Christine, I have just checked your order and we can see that a size medium was ordered not a 2XL.

Posted 1 month ago

“Ordered a high value item 2.5 weeks ago on a guaranteed 48 hour delivery. Item didn’t arrive. Contacted customer service a week ago, had one email reply to say they’d look into it, contacted them again, no reply. Absolutely terrible experience. I’m out of pocket and nobody is giving me any answers.”

Helpful Report

Posted 1 month ago

Hi Lisa, I have reached out to you via email and resolved this issue. The jacket has been sent out on a guaranteed next day delivery and will be with you tomorrow. Please let us know if you don't receive it tomorrow and once again apologies for the mix up. Kind Regards Jessica

Posted 1 month ago

“Walked in to collect something. Wait there I'll check was the response I recieved. There you go. Good bye! I'd get better welcoming from a tree. Great stuff and an amazing shop. Interaction....... shocking.”

Helpful Report

Posted 3 months ago

Hi Peter, Thank you for your feedback. I’m glad to hear you liked the shop, but I’m truly sorry that the service you received didn’t meet your expectations. For 56 years, we have strived to provide a welcoming and helpful environment, so it’s disappointing to learn that we fell short on this occasion. Please know that we take your comments seriously and will use them to improve. We hope to welcome you back in the future for a much better experience. Kind Regards Blake Norton Director Norton Barrie

Posted 3 months ago

“I purchased a premium item of clothing from this company and was very disappointed in how it arrived-rolled up and ‘shoved’ into a basic plastic postage bag, which was not really large enough for item itself. This does not create an impression of a company that delivers a decent level of customer care.”

Helpful Report

Posted 4 months ago

Thankyou for sharing your feedback. We're sorry to hear that our packaging did not meet your expectations. Please rest assured that while your order was shipped in a postal bag for efficient delivery, we always make sure all orders are carefully wrapped in our Norton Barrie personalised wrapping paper to ensure they arrive in perfect condition. That said, we understand that packaging is an important part of the experience and your comments will be taken into consideration for future improvements.

Posted 4 months ago

“Very poor I bought a jacket and the seam came apart I sent an email and called them but no one answered”

Helpful Report

Posted 6 months ago

Hi Cristina, I am sorry to hear the jacket seam has come away. I have sent you an email with the return details to get your jacket back to us for a full refund. The reason no one was answering yesterday was because our whole building had a wifi outage from 10am to 11:30pm and it meant we had no computers, phones or any systems working to reply to you. Everything is back up and working today so I will revert back to you directly via email. Once the jacket is back with us I will either process a refund or order you a new jacket. Kind Regards Alex

Posted 6 months ago

“Rather than explain my options, this company canceled the order that I had made on Friday, this Monday and now I have to wait upto 7 days for my refund to buy the last size in that product, which could sell out. Cancelling my order also lowered the amount credit lenders will lend me in the future. Not happy at all pal”

Helpful Report

Posted 6 months ago

Hi Mr Allison, You processed the order via Klarna but selected to pick up in our store. You then requested for the item to be delivered to a different address which didn't match your order details. We sent you an email and explained that due to our security concerns the best thing to do was refund the order and for you to place a new order with the correct billing and shipping details which you weren't happy about. I am sorry you aren't happy with this but at Norton Barrie we take our customers security as a priority. Kind Regards Alex

Posted 6 months ago

“Have not received my items”

Helpful Report

Posted 6 months ago

Hi Ben, Sorry to hear you haven't received your items. I have had a look on Royal Mail and it looks like they have been delivered but we have sent you an email separately and we are looking into your issues now. Apologies for not getting back to you yesterday but our whole building had a wifi outage from 10am to 11:30pm and it meant we had no computers, phones or any systems working. Everything is back up and working today so I will revert back to you directly via email. Kind Regards Alex

Posted 6 months ago

“Never received my item will cancel on my credit card”

Helpful Report

Posted 6 months ago

“NB have said my items were delivered but they haven’t. Royal Mail have a signature that looks like Niki & definitely not Antony(me). Since Covid any item I’ve signed for the Royal Mail delivery person has also taken a photo of my open front door….Ive not heard back from NB in a week or so which isn’t the kind of service i expect. I’ve been a good customer for a while but the lack of a positive resolution to this is quite frustrating. Regards Mr.A.Tudor”

Helpful Report

Posted 8 months ago

Hi Antony, We are very sorry you are disappointed with our service we also share this frustration. Royal mail have photo proof of delivery at your address and as I mentioned Royal mail's protocol is that you have to wait 7 working days from delivery to put in a claim. We have been working with royal mail to investigate what could have happened. and we will be putting in the claim now we are able to. We are very sorry that you feel we haven't tried our best but please be assured we have been investigating this. Kind regards Norton Barrie.

Posted 8 months ago

“Returned for an exchange heard nothing back not happy”

Helpful Report

Posted 9 months ago

Hi David, Sorry to hear of your dissatisfaction. I have had a look into this for you and I can see that your parcel was received back in store yesterday and your return was processed. It has been dispatched and collected from ourselves and should be delivered to you tomorrow. I apologise for the lack of communication regarding your exchange. We usually only contact you regarding an exchange if we do not have the stock available but this is something that we will address for the future. Please accept our sincere apologises and we hope to see you shopping with us again soon

Posted 9 months ago

“Ordered a valentiono crossbody bag on the 18th of june. Due to being unwell and away, I didnt realise it has a fault. Norton Barrie sent me a bag that it started to peel, awful quality. It still has the tags attached to it, never used, extremely unhappy. Avaiod at all cost!!!”

Helpful Report

Posted 11 months ago

Hi Csilla So sorry that you were disappointed with your bag. Typically the bags are sent out in the manufacturers packaging, and are not inspected by our dispatch team. We can only apologise for the fact that your bag reached you in less than perfect condition. I hope that you are satisfied with the quick response to your email raising the issues with your purchase, and that the offer of a full refund is a suitable resolution. Once again accept our sincere apologies for any inconvenience caused. Kind regards Morgan

Posted 11 months ago

“Ordered a t shirt even got a email from parcel force to say it was on its way then to get an email to say they didn’t have it in stock but had it in 2 sizes too big for me”

Helpful Report

Posted 1 year ago

Hi Daniel, Apologies for this. We had an XL in stock but when we came to pick the item we noticed it had a small hole in the polo shirt. We dispatched the item because we had picked the polo shirt but upon further inspection, we noticed the hole. We did have a 2XL in stock and wanted to offer it to you. We understand your frustration and apologise for this. I hope your previous order is OK and we hope to see you shopping with us again soon. Kind regards, Alex

Posted 1 year ago

“Ordered a belstaff overshirt thinking it was good value. Found it £30 cheaper elsewhere. Emailed and didn't get reply won't order again.”

Helpful Report

Posted 1 year ago

Hi Steven, I have just looked into this and we have not received any email from you regarding this. We are extremely competitive with our prices, however unfortunatly we can't price match every company. You already received 20% OFF the Belstaff item you ordered. However, you can return the item to us for a full refund and purchase somewhere else if you want to. Regards Nikki

Posted 1 year ago

“Took my money,then said not available,only for it to appear at twice the price”

Helpful Report

Posted 1 year ago

Hi Mark, Further to my email. Unfortunately the item you ordered was listed in error with the incorrect price so it was amended to the correct listed price of £120.00. So therefore the sale was automatically cancelled and refunded on the system As noted in our Terms section, we reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. Please see link to our terms and conditions here: https://www.nortonbarrie.co.uk/pages/terms-and-services We apologise for any inconvenience but as you can understand the price difference was substantial and we are unable to sell a new product at that price. Normally an email is sent out at the time of cancellation to explain this, I apologise it was not in this case. Kind Regards Nikki

Posted 1 year ago

“Well not very good ordered a top got email saying it was on its way then got other saying they didn’t have my size really not good enough ?”

Helpful Report

Posted 1 year ago

Hi Robert, We are very sorry about this. We picked your item and came to realise the item had been labelled wrong by Belstaff and instead of being a 2XL it was infact a Large. Your order was placed at 10:39am and we fully refunded you at 11:40am as we didn''t have any 2XL's left in stock in Grey. Apologies for this Robert, but unfortunately mistakes like this do happen from time to time. Regards Nikki

Posted 1 year ago

“I bought a jacket from these MFs. Since then they have been spamming me with SMS and email messages not-stop. I have unsubscribed multiple times to no avail.”

Helpful Report

Posted 1 year ago

Hi J, I apologise you feel this way. We only send emails out to notify customers of our latest discounts. I will look into why the unsubscribe link hasn't worked for you. Please email me directly at enquiries@nortonbarrie.co.uk with your name and contact details and I will make sure I remove all your details from our system so you will not receive any more SMS or emails from us. Apologies. Kind Regards Nikki

Posted 1 year ago

“Horrible will never order from you guys again!!!”

Helpful Report

Posted 1 year ago

Hi Kiara, I apologise that you feel this way, as I explained in an email to yourself. We had your order wrapped and booked in to be collected by Fedex last Thursday however they had a problem with their delivery driver that day so were not able to collect. You emailed chasing your order on Monday and requested a refund. I looked into this and replied explaining the situation and that Fedex was due to collect that day. However as you requested I sent you a full refund right away and apologised saying I will put in a complaint with Fedex. I feel it is unfair for this review on our company as this was out of our hands. However I apologise for your upset. Kind Regards Nikki

Posted 1 year ago

“Took the order then cancelled it”

Helpful Report

Posted 1 year ago

Hi Paul, We emailed you to let you know that unfortunatly when we went to pick your order we found that there was an error in our stock levels and there is in fact no stock of the T-Shirt you ordered left. We issued you a full refund straight away. Apologies again. Kind Regards Nikki

Posted 1 year ago

“The price to return the bathrobe (which didn’t fit) from the USA is $200 Which is insane, As it is more than the bathrobe itself. So, we will never order from your website again.”

Helpful Report

Posted 1 year ago

Hi Karyna, You haven't contacted us to say that you no longer wanted the item and would like to return it. If you had I could have emailed you a returns form in which you can send the item back to us using DHL for approx $35. Kind Regards Nikki

Posted 1 year ago

“I received a used jacket with marks on the inside & outside. The jacket smelt of aftershave. I was very disappointed with the experience.”

Helpful Report

Posted 2 years ago

Hi Jin, I am verry sorry the jacket has been received like this. I can assure you all our items are brand new and we are official stockists of all our brands that we stock. We do have a physical store in Wilmslow and a customer may have tried the jacket in store but regardless it shouldn't have smelt of aftershave. Regarding marks we check our all items personally before they leave but this is open to human error and if they don't see a mark before then we can only apologise for this. I believe you have spoken to a member of staff on Monday and they have organised a free return for you immediately with Royal Mail. Once we receive the jacket back we will be able to help you further. Kind Regards Nikki

Posted 2 years ago

Norton Barrie is rated 4.9 based on 6,184 reviews