Norton Barrie Reviews

4.91 Rating 2,555 Reviews
98 %
of reviewers recommend Norton Barrie
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.93 out of 5
Read Norton Barrie Reviews
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01625 528233



Springfield House, Water Lane

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Not good, as still not received my coat, next day delivery... i think not
Posted 1 week ago
Good afternoon Sarah,
As per our email correspondence please let me pass on my deepest apologies that Parcelforce were unable to deliver your item as promised.
As you are aware, your order was collected from us on the day your order was placed but unfortunately suffered complications at the Bristol delivery depot which led to the failure to deliver.
As soon as we were notified that delivery would not be made we provided a full refund.
Apologies again for the obvious inconvenience and disappointment caused.
Kind regards,
Posted 1 week ago
I received two sandals in terrible condition ,and the worst thing is that I don't know how to return them
Posted 1 month ago
Good afternoon Dario,
I am very sorry to hear that 2 of the sandals ordered have arrived in an unsatisfactory condition. All orders are subject to a pre-delivery inspection before they are dispatched, I apologise that these items have been delivered in less than perfect condition.
As this is the first report we have received a member of the team will be in touch directly to run through the returns form included with your order.
Kind regards,
Posted 1 month ago
Probably one of the oldest costumer since1975 I feel they are wonderful people todeel with RA
Posted 7 months ago
Ordered a Boss shirt in grey, but came in white, had no time to send back as needed for Christmas do, disappointed didn't get the correct one.
Posted 10 months ago
Good morning Dean,
I am very sorry to hear that you have received an incorrect item. We have multiple checks prior to dispatch to ensure order accuracy. Obviously, in this case, it would appear these checks have failed, please accept our sincerest apologies for this.
One of the team will be in contact directly via email to see if anything can be done to rectify the issue.
Kind regards,
Posted 9 months ago
I received order confirmation and awaited my delivery on 2 working day lead time. On the 4th working day, my order had still not arrived. I contacted Norton Barrie and my order had been lost, and the product which I had order was now out of stock. It was agreed that the same product would be despatched but in a different colour. When the products arrived, it was a different product to what was originally agreed over the phone. It was in fact a cheaper product replacement! I was not happy and returned the all the products and I hesitate to use Norton Barrie in the future due to my recent experience.
Posted 1 year ago
Good afternoon,
Further to our telephone conversations please let me extend our sincerest apologies for the issues encountered with your recent order.
Unfortunately, after being promptly dispatched, the original items became lost within the Royal Mail network. The decision was then made to send replacement items straight away, rather than waiting for the lengthy Royal Mail lost item procedure to conclude.
Unfortunately, some confusion occurred as the replacement items sent were single t-shirts rather than the multipacks originally ordered. The single t-shirts that were sent in error actually have the same retail price (£73.99) as the 2-pack of t-shirts as they are a superior version of the multipack t-shirts.
I am glad that we were able to provide a free return for the replacement items and have now provided a full refund for the original order whilst we wait for the lost item investigation to conclude with Royal Mail.
Kind regards,
Posted 1 year ago
While the main site itself works well, the shipping wasn't as promised by Norton Barrie. Spending over £150 qualifies for next day delivery, which didn't happen. Hanging around for two days instead of one makes for a very disappointing experience. Don't offer something which either you or the postal service can't deliver on.
Posted 1 year ago
Good morning Andrew,
I am disappointed to hear your item did not arrive the next working day as promised.
The item was promptly dispatched using Parcelforce's guaranteed next day service which should have seen the item delivered on 16/05/2019, however looking at the tracking I can see that there was a delay in the item moving through Parcelforce's National Hub which delayed delivery until 17/05/2018.
We apologise on behalf of our courier for this delay as it is not up to the high standards we expect from them.
As a gesture of goodwill, I have processed a £5 refund on your order and hope this can go some way to make up for the inconvenience caused by the late delivery.
If you have any further issues please do hot hesitate to contact us at
Kind regards,
Posted 1 year ago
Bought mallets . Really poor condition considering they are new. Customer service not very good
Posted 1 year ago
Good morning Chris,
I am sorry that you are disappointed with the product and service received. As per our previous email correspondence, the trainers you purchased are designed with a 'distressed' heel clip (as stated on our website description and on Mallet's own listing of the item) this is the reason for the tarnished appearance to the metal heel clip you have found.
We appreciate this may not be to your taste which is why, within 1 hour of receiving your initial email, we offered a full refund, upon return of the trainers, inline with or 30-day Returns Promise. As we explained in our response to you a refund was the only option as the item you received has the intended finish, therefore we will not be able to provide a suitable replacement or partial refund.
As soon as the trainers arrive back we will ensure your refund is made in a timely manner.
Kind regards,
Posted 1 year ago
Still not received my delivery - stay clear of this amateur retailer. They then have the audacity to ask me to rate the service!!!
Posted 1 year ago
Hi Kevin,
I am very sorry to hear your item has not arrived yet.
Looking at your order I can see that the item was promptly dispatched and a delivery attempt was made by Parcelforce on 03/01/2019. Unfortunately, it appears nobody was present at the address to take delivery and the item was taken to your local Post Office for collection. I have just emailed all the details regarding this to you.
I apologise on behalf of Parcelforce if the failed delivery attempt was not communicated to you, as it is standard practice for them to leave a calling card.
I hope the information provided means there is no further delay in you receiving the item. However, if there are any further issues please do not hesitate in contacting us at
Kind Regards,
Posted 1 year ago
Sent the wrong item. I live in the US, so it's not exactly convenient to send it back.
Posted 2 years ago
Hi Kenneth,

We haven't heard from you via email about this issue but I have checked and can see we have sent you a khaki CP hat but in the lighter material and not the heavier one. I am very sorry about this and I have sent you an email now. We will cover all postage costs and get the correct hat out to you this week.

Kind Regards

Posted 2 years ago
Ordered a tie online. Delivery took 4 working days instead of 2 and the tie was packaged so badly that it seemed already used and old. I will have to send it back and ask for a refund.
Posted 2 years ago
Hi Massimo,
I am very sorry to hear the item has arrived to you in this condition. Of course, we will offer you a full refund for your order. We will also in touch to arrange return shipping, free of charge.
As you are aware the delay in delivery was due to an error by Parcelforce, we apologise on their behalf for this. Once notified of this error we acted swiftly to ensure redelivery as fast as possible.
We will be in touch via email to arrange the return shipping of your order.
Kind regards,
Posted 2 years ago
Shipping is horrible
Posted 2 years ago
Hi Breanna,

I am very sorry for the delay in delivery of your order. Your purchase was dispatched promptly and handed to the couriers within 24hrs of the order being placed. So we are equally disappointed that they have been unable to deliver within the stated timeframe for the delivery service we paid for.

As an apology for the delay in delivery, we will happily refund your shipping costs.

If you have any further questions please do not hesitate to contact us on +44 1625 528 233, or

Many thanks,
Posted 2 years ago
Norton Barrie is rated 4.91 based on 2,555 reviews