Norton Barrie Reviews

4.91 Rating 975 Reviews

98% of reviewers recommend Norton Barrie

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Phone:
01625 528233

Email:
enquiries@nortonbarrie.co.uk

Location:
Springfield House, Water Lane

Categories:
Clothing
Fashion

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Merchant Metrics

Shipping & delivery

Postal Service, Courier

delivery methods

Next Day

average delivery time

99%

on-time delivery

100%

accurate and undamaged orders

Customer Service

Email, Telephone, Live Chat

communication channels

Under an hour

queries resolved in

Incorrect metrics?

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

"Still not received my delivery - stay clear of this amateur retailer. They then have the audacity to ask me to rate the service!!!"

Helpful Report

Posted 1 month ago

Hi Kevin,
I am very sorry to hear your item has not arrived yet.
Looking at your order I can see that the item was promptly dispatched and a delivery attempt was made by Parcelforce on 03/01/2019. Unfortunately, it appears nobody was present at the address to take delivery and the item was taken to your local Post Office for collection. I have just emailed all the details regarding this to you.
I apologise on behalf of Parcelforce if the failed delivery attempt was not communicated to you, as it is standard practice for them to leave a calling card.
I hope the information provided means there is no further delay in you receiving the item. However, if there are any further issues please do not hesitate in contacting us at enquiries@nortonbarrie.co.uk.
Kind Regards,
Matt

Posted 1 month ago

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"Sent the wrong item. I live in the US, so it's not exactly convenient to send it back."

Helpful Report

Posted 4 months ago

Hi Kenneth,

We haven't heard from you via email about this issue but I have checked and can see we have sent you a khaki CP hat but in the lighter material and not the heavier one. I am very sorry about this and I have sent you an email now. We will cover all postage costs and get the correct hat out to you this week.

Kind Regards

Blake

Posted 4 months ago

"Ordered a tie online. Delivery took 4 working days instead of 2 and the tie was packaged so badly that it seemed already used and old. I will have to send it back and ask for a refund."

Helpful Report

Posted 7 months ago

Hi Massimo,
I am very sorry to hear the item has arrived to you in this condition. Of course, we will offer you a full refund for your order. We will also in touch to arrange return shipping, free of charge.
As you are aware the delay in delivery was due to an error by Parcelforce, we apologise on their behalf for this. Once notified of this error we acted swiftly to ensure redelivery as fast as possible.
We will be in touch via email to arrange the return shipping of your order.
Kind regards,
Matt

Posted 7 months ago

"Shipping is horrible"

Helpful Report

Posted 1 year ago

Hi Breanna,

I am very sorry for the delay in delivery of your order. Your purchase was dispatched promptly and handed to the couriers within 24hrs of the order being placed. So we are equally disappointed that they have been unable to deliver within the stated timeframe for the delivery service we paid for.

As an apology for the delay in delivery, we will happily refund your shipping costs.

If you have any further questions please do not hesitate to contact us on +44 1625 528 233, or enquiries@nortonbarrie.co.uk.

Many thanks,
Matt

Posted 1 year ago

Norton Barrie is rated 4.91 based on 975 reviews

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