Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 5,639 Reviews

99 %

of reviewers recommend Norton Barrie

4.9

Based on 5,639 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a t shirt even got a email from parcel force to say it was on its way then to get an email to say they didn’t have it in stock but had it in 2 sizes too big for me”

Helpful Report

Posted 3 months ago

Hi Daniel, Apologies for this. We had an XL in stock but when we came to pick the item we noticed it had a small hole in the polo shirt. We dispatched the item because we had picked the polo shirt but upon further inspection, we noticed the hole. We did have a 2XL in stock and wanted to offer it to you. We understand your frustration and apologise for this. I hope your previous order is OK and we hope to see you shopping with us again soon. Kind regards, Alex

Posted 3 months ago

“Ordered a belstaff overshirt thinking it was good value. Found it £30 cheaper elsewhere. Emailed and didn't get reply won't order again.”

Helpful Report

Posted 4 months ago

Hi Steven, I have just looked into this and we have not received any email from you regarding this. We are extremely competitive with our prices, however unfortunatly we can't price match every company. You already received 20% OFF the Belstaff item you ordered. However, you can return the item to us for a full refund and purchase somewhere else if you want to. Regards Nikki

Posted 4 months ago

“Took my money,then said not available,only for it to appear at twice the price”

Helpful Report

Posted 5 months ago

Hi Mark, Further to my email. Unfortunately the item you ordered was listed in error with the incorrect price so it was amended to the correct listed price of £120.00. So therefore the sale was automatically cancelled and refunded on the system As noted in our Terms section, we reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. Please see link to our terms and conditions here: https://www.nortonbarrie.co.uk/pages/terms-and-services We apologise for any inconvenience but as you can understand the price difference was substantial and we are unable to sell a new product at that price. Normally an email is sent out at the time of cancellation to explain this, I apologise it was not in this case. Kind Regards Nikki

Posted 5 months ago

“Well not very good ordered a top got email saying it was on its way then got other saying they didn’t have my size really not good enough ?”

Helpful Report

Posted 5 months ago

Hi Robert, We are very sorry about this. We picked your item and came to realise the item had been labelled wrong by Belstaff and instead of being a 2XL it was infact a Large. Your order was placed at 10:39am and we fully refunded you at 11:40am as we didn''t have any 2XL's left in stock in Grey. Apologies for this Robert, but unfortunately mistakes like this do happen from time to time. Regards Nikki

Posted 5 months ago

“I bought a jacket from these MFs. Since then they have been spamming me with SMS and email messages not-stop. I have unsubscribed multiple times to no avail.”

Helpful Report

Posted 5 months ago

Hi J, I apologise you feel this way. We only send emails out to notify customers of our latest discounts. I will look into why the unsubscribe link hasn't worked for you. Please email me directly at enquiries@nortonbarrie.co.uk with your name and contact details and I will make sure I remove all your details from our system so you will not receive any more SMS or emails from us. Apologies. Kind Regards Nikki

Posted 5 months ago

“Horrible will never order from you guys again!!!”

Helpful Report

Posted 6 months ago

Hi Kiara, I apologise that you feel this way, as I explained in an email to yourself. We had your order wrapped and booked in to be collected by Fedex last Thursday however they had a problem with their delivery driver that day so were not able to collect. You emailed chasing your order on Monday and requested a refund. I looked into this and replied explaining the situation and that Fedex was due to collect that day. However as you requested I sent you a full refund right away and apologised saying I will put in a complaint with Fedex. I feel it is unfair for this review on our company as this was out of our hands. However I apologise for your upset. Kind Regards Nikki

Posted 6 months ago

“Took the order then cancelled it”

Helpful Report

Posted 6 months ago

Hi Paul, We emailed you to let you know that unfortunatly when we went to pick your order we found that there was an error in our stock levels and there is in fact no stock of the T-Shirt you ordered left. We issued you a full refund straight away. Apologies again. Kind Regards Nikki

Posted 6 months ago

“The price to return the bathrobe (which didn’t fit) from the USA is $200 Which is insane, As it is more than the bathrobe itself. So, we will never order from your website again.”

Helpful Report

Posted 7 months ago

Hi Karyna, You haven't contacted us to say that you no longer wanted the item and would like to return it. If you had I could have emailed you a returns form in which you can send the item back to us using DHL for approx $35. Kind Regards Nikki

Posted 6 months ago

“I received a used jacket with marks on the inside & outside. The jacket smelt of aftershave. I was very disappointed with the experience.”

Helpful Report

Posted 1 year ago

Hi Jin, I am verry sorry the jacket has been received like this. I can assure you all our items are brand new and we are official stockists of all our brands that we stock. We do have a physical store in Wilmslow and a customer may have tried the jacket in store but regardless it shouldn't have smelt of aftershave. Regarding marks we check our all items personally before they leave but this is open to human error and if they don't see a mark before then we can only apologise for this. I believe you have spoken to a member of staff on Monday and they have organised a free return for you immediately with Royal Mail. Once we receive the jacket back we will be able to help you further. Kind Regards Nikki

Posted 1 year ago

“Don't order anything from this amateur website. If you look on your phone to place an order, please be careful to check everything. Not phone friendly. Appalling customer service, disgusting manners, shocking blunt answers, disgraceful attitude, rude lady won't confirm when the manager would be available to discuss the matter. When I emailed the company to the attention of the owner, the same lady ended up replying to me. Look elsewhere to buy your clothing. Any returned items are charged for, even when the order placed is a few hundred pounds. Shocking customer experience and satisfaction is the worst I've ever seen. You've been warned!!!!!”

Helpful Report

Posted 1 year ago

Hi Barry, Thank you for your 1 star review, but as clearly stated on the phone and also by our director on email, the fittings of the polo shirts are in the product description. You are unhappy because the polo shirts did not fit and informed us that it stated nowhere on the website that these were slim fit polo shirts when actually in the product description it states it on the top line and also it is the first bullet point in the product description. As promised you have used our Royal Mail returns service and we have received these back today for a full refund. Kind regards Alex

Posted 1 year ago

“i ordered trainers off the internet, the courier said they had been delivered, i phoned the shop as the courier they used can only be contacted by email, i recieved an email to say they were in touch with the courier on the 20/12/2022 and as of yet ive heard nothing back!”

Helpful Report

Posted 1 year ago

Hi Nicola, Unfortunately as your item showed as successfully delivered and signed for, we had to wait for FDL to properly investigate this and get back to us before we could take any further action, as from our end we had no confirmation that this was definitley lost. I can see that your order has since been fully refunded back to yourself. I hope this issue is resolved now. Kind regards Emma

Posted 1 year ago

“Not received my order even though it was on a 2 day delivery on the 18th December, so not able to leave a review.”

Helpful Report

Posted 1 year ago

Hi Karen I can only apologise for your order not arriving in time and I understand your frustration with this. We changed couriers to Fast Despatch Logistics as Royal Mail were on strike, however they have also experienced a lot of delays. We have chased this for over a week and even moved couriers from the 19th December to try and ease the load on FDL to help encourage the packages to get there in time but for a few this has been to no avail. I'm very sorry for the delay you have experienced, your parcel was last scanned yesterday with FDL therefore it is not lost and is still with them, however is just unfortunately very delayed. Going forward we have moved back to a more reliable courier. Kind Regards Emma

Posted 1 year ago

“Ordered a gift for Christmas nothing received delivery options and tracking poor no communication”

Helpful Report

Posted 1 year ago

Hi Ben, Your order was placed and dispatched on the 14th Dec, a delivery attempt was then made on the 17th however nobody was available to take the delivery therefore this was returned to the depot. Your order is still with Fast Despatch Logistics and another delivery attempt will be made however unfortunately they are experiencing a lot of delays due to the high demand. I'm very sorry for the inconvenience, we shipped your order in good faith and a delivery attempt was made however we were unaware of the further delays which would be caused. Kind regards Emma

Posted 1 year ago

“I placed my order on the 14December and still haven’t received either of my two orders.”

Helpful Report

Posted 1 year ago

Hi Cheryl, We switched to a new courier company due to the delays with Royal Mail and them being on strike however unfortunately Fast Despatch Logistics are now also experiencing a lot of delays due to the high demand. Your orders were dispatched on the 14th and 15th, and Fast Despatch Logistics have been contacted about these and we requested to prioritise them when you got in contact with us. I'm very sorry for the inconvenience, we shipped these in good faith however were unaware of the further delays which would be caused. Kind regards Emma

Posted 1 year ago

“Still waiting”

Helpful Report

Posted 1 year ago

Hi Chris We switched to a new courier company due to the delays with Royal Mail and them being on strike however unfortunately now Fast Despatch Logistics are also experiencing a lot of delays due to the high demand. I can see your order was last scanned today and states that this is out for delivery so you should receive this by the end of the day. I'm very sorry for the inconvenience, we shipped this in good faith however were unaware of the further delays which would be caused. Kind regards Emma

Posted 1 year ago

“I placed an order however 2 days later you then said that you did not have stock. With todays technology I find it concerning that you online system is not correctly reflecting your back end stock availability. It does not leave me with any hope that you could get another order right if I was to even considering placing another order. On top of that your email system things that I actual received my order and hence this email. Again two system not connected.”

Helpful Report

Posted 1 year ago

Hi Brent, I'm very sorry that we had a stock issue and couldn't fulfil your order. Unfortunately sometimes our online stock levels are wrong as they are also linked to our store where stock can go missing or get taken. Sometimes mistakes like these happen and I'm very sorry that we couldn't dispatch your order. I can see this was refunded on Monday when we emailed you about this issue. Kind regards Emma

Posted 1 year ago

“You charge me 75$ add when you delivery my shows for customs duties and tax but you never advise me before my purchase”

Helpful Report

Posted 1 year ago

Hi Luc, It states on our website under the international delivery section 'It is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Norton Barrie invoice.' Unfortunately we can't control these charges and this money does not go to us. I'm very sorry you had to pay these. Kind regards Emma

Posted 1 year ago

“My item still hasn’t shipped.”

Helpful Report

Posted 1 year ago

“not received order yet”

Helpful Report

Posted 1 year ago

Hi Irene, I'm sorry to hear that you've not received your order yet. Unfortunately due to Royal Mail being on strike there have been a lot of delays with shipments. Your order was dispatched on Monday which we assumed would get delivered on Wednesday however the strikes have delayed this. We shipped this in good faith however were unaware of the further delays which would be caused which I am very sorry about. Kind regards Emma

Posted 1 year ago

“Very bad experience. Package was opened on arrival with box ripped”

Helpful Report

Posted 1 year ago

Hi Mohammed, I'm sorry that your package was damaged in transit. I can see from the images you have sent that the box and tissue paper were damaged however the item inside remained okay, we offered to send you a new box with tissue paper, or for you to return the item to us however due to the postal strikes you declined these offers as you wanted to keep the item for a gift so did not have enough time to return this. Offering you a new box and tissue paper, or offering you a return is the best solution we have for this matter, I'm very sorry you weren't satisfied with this. Kind regards Emma

Posted 1 year ago

Norton Barrie is rated 4.9 based on 5,639 reviews