Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.89

4.9 Rating 5,643 Reviews

99 %

of reviewers recommend Norton Barrie

4.9

Based on 5,643 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrongg item sent”

Helpful Report

Posted 4 months ago

Hi Mark, I am so sorry to hear that you have received the wrong item. We have not received any other communication from you in regards to this. I will send you an email now with the returns infomation and then we will send the correct item to you asap. Apologies again. Kind Regards Nikki

Posted 4 months ago

“Ordered an item. 24 hours later received a refund notice. Item never arrived. No explanation from the company what was going on / why a refund was issued. Communication could have been better.”

Helpful Report

Posted 5 months ago

Hi James, Further to my email. Unfortunately the item you ordered was listed in error with the incorrect price so it was amended to the correct listed price of £120.00. So therefore the sale was automatically cancelled and refunded on the system As noted in our Terms section, we reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. Please see link to our terms and conditions here: https://www.nortonbarrie.co.uk/pages/terms-and-services We apologise for any inconvenience but as you can understand the price difference was substantial and we are unable to sell a new product at that price. Normally an email is sent out at the time of cancellation to explain this, I apologise it was not in this case. Kind Regards Nikki

Posted 5 months ago

“Happy with the service except the black tshirt was sent as a "small" instead of the medium I ordered. Didn't have time to send back as I am abroad now on a two week break.”

Helpful Report

Posted 5 months ago

Hi Martin, So sorry to hear that you were sent the wrong size. At this time of year we get exceptionally busy with online sales so I apologise that you were sent the wrong size in error. I have highlighted this with our staff to make sure they double check all details of items before we wrap and dispatch them. I just have sent you an email with the returns infomation to exchange once you are back from holiday. Apologies again. Kind Regards Nikki

Posted 5 months ago

“My Belstaff t shirt has only arrived today 7 days after ordering. I paid for a 2 day delivery service. Bought for holidays so not happy didn’t arrive in time. I know the problem is with Royal Mail. I would have gladly paid xtra to use DPD. Can’t comment on the t shirt cos I don’t have in my possession.”

Helpful Report

Posted 9 months ago

Hi Colin, Sorry the parcel didnt arrive in time. I have just looked into the is for you. We dispatched your parcel Tracked 48 on Friday and it appears that there was a slight delay with Royal Mail. Your parcel was then attempted delivery on Wednesday but address inaccesible. It is now maked as deivered to your local post office by yourself ready for collection. Apologies again, I hope you now have the parcel. Kind Regards Nikki

Posted 9 months ago

“you have to be very careful when ordering, as the website will select the first available size in whatever you are looking at, so double check. i ordered some jeans in a 38W and added to basket in the size required i went to get my wallet and in that time the screen must have refreshed and somehow i ended up ordering 32W when i know 100% i did not do this. they were quick enough to sort when raised with them but insisted it was my fault and although i could return the item for refund this was at my own cost and i ended up nearly 5 pounds out of pocket through no fault of my own. after giving it some thought this has left a bad taste and i would not order from here again on principle.”

Helpful Report

Posted 1 year ago

Hi James, I'm very sorry that the wrong size was ordered. We were unaware of this issue until the jeans had already been dispatched to you therefore it was too late to change this, as from our side your order said waist 32 so these were the jeans which got dispatched to you. Upon returning the waist 32 jeans, we offered you a free exchange to dispatch the correct waist 38 jeans to yourself, however you declined this offer, therefore we provided you with a full refund for the jeans instead. We have never experienced this issue before with the website adding the wrong size to customers baskets however sometimes mistakes can be made. I am very sorry about this. Kind regards Emma

Posted 1 year ago

“The customer service is passable but they don’t go above and beyond, I realised over the course of dealing with them. I suppose I would use them as a last resort or if the product is severely discounted. Although one of my items came in a bit damaged so I’m unsure if they are able to store properly.”

Helpful Report

Posted 1 year ago

Hi Hani, I'm very sorry that your item arrived with a mark on it. I can see that we offered you a free returns label and a full refund for the item upon return due to this mark, however you said you'd prefer to think about this and keep the item instead. Unfortunately we were unable to provide you with a further discount for the item as requested by yourself, as the item was already half price with 50% off, and you then used a further 15% off code. I am very sorry that we could not provide any further discount meaning you weren't satisfied with your experience with us. If you do decide to return the item due to the mark on it, please do get back in touch and we will be happy to help with this. Kind regards Emma

Posted 1 year ago

“I haven’t received my purchase yet off the courier, I have had to rearrange delivery 3 times and they still haven’t delivered it. John Brannigan”

Helpful Report

Posted 1 year ago

Hi John Your order was dispatched on the 13th and then a delivery attempt was made to you on the 14th. Unfortunately this delivery attempt was unsuccessful as nobody was available to take the parcel. Another delivery attempt was then made again on the 18th and had the same problem. I'm very sorry for the delay in receiving this. The courier has attempted to deliver this twice and it is now back with them where another delivery attempt will be scheduled. Kind regards Emma

Posted 1 year ago

“Still haven’t received the trousers I ordered (four days late and counting) and Customer Service now not responding either”

Helpful Report

Posted 1 year ago

Hi Vicky, Due to Royal Mail being on strike we switched to a new courier company, unfortunately they have also been experiencing a lot of delays due to the volume of parcels as most people are using alternative couriers to Royal Mail. We shipped this in good faith however were unaware of the further delays which would be caused. I can see that you got in contact on Wednesday evening about this, which was then responded to on Thursday morning and your delivery charge was refunded. I'm very sorry for the delay with your delivery. Kind regards Emma

Posted 1 year ago

“Still not received my parcel”

Helpful Report

Posted 1 year ago

Hi Nicole, I'm very sorry for the delay in your delivery. Unfortunately due to the strikes with Royal Mail there have been a backlog of deliveries resulting in people not receiving their parcels. We are currently in the process of moving away from Royal Mail so hopefully in the future we shouldn't encounter these problems again. I can see you have received your parcel yesterday and this has now been delivered and signed for. Kind regards Emma

Posted 1 year ago

“sent wrong colour tshirt”

Helpful Report

Posted 1 year ago

“Payed for next day delivery,didn’t get item in time for my birthday”

Helpful Report

Posted 1 year ago

Hi Lavinia, I can see that your order was placed on 03/08/22 and delivery was attempted the next day on 04/08/22. Unfortunately the delivery attempt was not successful therefore ParcelForce sent this back to the depot and attempted delivery again the next day on 05/08/22 where this was successfully delivered. We sent your order in good faith however I am sorry that the first delivery attempt was unsuccessful and you received your parcel one day late. Kind regards, Emma

Posted 1 year ago

“Although the NB on line website was easy to browse and order a pair of shorts, payment taken I was informed a day later that the item was no longer in stock…..! As a person that spends a lot online was excited to find NB with its comprehensive designer range, but any one can list a comprehensive designer range, but it’s having the stock to back it up…….! I will return as I’m hoping this was a one off.”

Helpful Report

Posted 1 year ago

Hi Allen, Unfortunately when we came to pick your order we had an error in our stock levels and the product you ordered was actually out of stock. We are working to improve issues like this however when this did happen we refunded you and let you know of the stock error as soon as we found out. I'm very sorry this happened and for the inconvenience. Kind regards Emma

Posted 1 year ago

“I ordered two bob hats for xmas presents. Both came wrapped in one tissue paper, i had to open to make sure the delivery was correct n therefore disturbed the packaging which i wasnt happy about. One hat the belstaf came just as if i had worn it..... the boss one came in seloofine which the plastic was wripped. I feel the presentation of these two xmas presents is very very poor from a prestigous company like norton barry. Each hat should have been individually wrapped and bagged in a norton barry bag to show the customer service. Now im going to have to try and up the presents in tissue paper and bags. I wish now i had ordered from their own brands or ralph lauren at least they get the presentation right. Very disapointed.”

Helpful Report

Posted 2 years ago

Good morning, I am very sorry to hear of your disappointment and the damage to the protective packaging of one of the items. Our pre-delivery inspections should have highlighted the damaged packaging. Please accept my apologies for this. Unfortunately, even though much care is taken when wrapping the items in our own branded tissue paper, items are not individually gift wrapped as standard. Orders containing multiple items may arrive wrapped together. We would advise contacting us once an order has been placed with any specific wrapping requirements, as we will always do our best to meet these individual preferences. Kind regards, Matt

Posted 2 years ago

“My parcel was left on top of our mail box at the gate on the drive for everyone to see. Blazoned with the Norton Barrie logo. Not impressed, anyone could have taken this. All they needed to do, as all our deliveries do, is open the gate and come to the house.”

Helpful Report

Posted 3 years ago

“Ordered a RED belstaff tee shirt & a black one arrived 🤷‍♂️”

Helpful Report

Posted 3 years ago

Good afternoon Richard, I am very sorry to hear that you have received an incorrect item and that our pre-delivery inspections have, in this instance, failed to ensure order accuracy. As this is the first notification we had regarding the issue we will get a member of the team to contact you immediately via email so that we are able to rectify our error.

Posted 3 years ago

“Not impressed that a 10% discount was just enough to bring the price down below the free delivery cost.”

Helpful Report

Posted 3 years ago

“The package turned up damaged. I’ll be sending this back.”

Helpful Report

Posted 4 years ago

Good afternoon Stephen, We are very sorry to hear that your item has been damaged in transit. As this is the first time we have been notified of this one of the team will be in contact with you to arrange for the return to be made and organise a replacement or refund as soon as possible. Kind regards, Matt

Posted 4 years ago

“No tracking information provided via email or a way to track via web page, still have no idea in where my package is”

Helpful Report

Posted 4 years ago

Hi Leo, I am sorry to hear that you did not receive our email containing tracking details, As the is the first time we have been notified of this I have manually resent the email. Looking at the tracking of the item I can see that USPS currently have the item at their distribution centre. I would expect the item to be out for delivery within the next few days and is on track to meet our estimated delivery date received at the time of ordering. If you have any further questions please do not hesitate to contact us at enquiries@nortonbarrie.co.uk or +441625528233 Kind regards, Matt

Posted 4 years ago

“Usually always shop here for my partner. But recently had a terrible order one thing & they sent another. Very unhappy!! As it spoiled my partners birthday night out :(”

Helpful Report

Posted 4 years ago

“Really fast delivery but was disappointed with the product. There was a mucky mark on the trainers. It's only a small mark but it's not acceptable when I've spent £160 on them.”

Helpful Report

Posted 4 years ago

Good afternoon Sarah, I am very sorry to hear the trainers arrived in this condition, it is certainly not the standard we hold ourselves to. As this is the first report we have had regarding this we will be in touch directly to rectify the issue for you. Kind regards, Matt

Posted 4 years ago

Norton Barrie is rated 4.9 based on 5,643 reviews