Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

“Just started to use it and so far have been impressed by the equipment, as someone who has regularly used commercial equipment in a gym before. Was a bit daunted at the prospect of building it but actually the instructions are very clear and intuitive, so the whole process wasn't too painful!”

Helpful Report

Posted 10 years ago

Hello Brian, its Josh from NordicTrack. Thank you for your review! I can understand opening the box with all the parts and pieces of the machine can be quite daunting as I know we are not all engineer experts however I'm glad to hear that you managed to successfully build your machine and I hope you are still enjoying it.

Posted 9 years ago

“The Nordic Track T15 arrived as expected. It was in a huge single box and we wanted it in an upstairs room so we paid the extra £29 for this but the guys struggled to get such a big and heavy box upstairs. But they eventually succeeded. I put the treadmill together that night and it took me 3 hours. The running part is one piece and heavy. All the other parts are for the uprights and control panel. The guidebook is simple and construction isn't difficult it just takes time to put all the screws and bolts in position. You have to be careful not to pinch the electric connector because a space for cables is not properly designed in. The pull through wires are good but there is a real chance of snagging wires. When constructed, the treadmill is big, robust and just what I wanted. The family has now run about 10 miles with no issues at all. I am over 110kg and it was fine. The only problem is that Nordic Track did not include a UK plug and connector. When I asked them for one I was directed to the webpage to register and make a comment about the deficiency. I have no idea why the lady couldn't action that simple request there and then. That was last week so I await the plug and lead. (I just happen to have a UK style lead which works but it is 10amp vs the 16 amp lead). Customers service and quality control aside, I am very happy with the treadmill it does everything that the video says it will do.”

Helpful Report

Posted 10 years ago

“Great company to buy from”

Helpful Report

Posted 10 years ago

“This a very good treadmill. Feels very sturdy and stable. I bought a nordictrack for my sister a couple of years ago so i know these are very good treadmills. It is a big treadmill but feel very comfortable to run on with the extra width that this treadmill has. Overall very good and everyone at every stage can use this with the good incline and speed varibility.”

Helpful Report

Posted 10 years ago

“Very pleased with my R65 although I think my pleasure is in large part down to purchasing the ifit module (discounted when ordered with bike) - the live workout with Google Street view images really makes home cycling fun. Product seems well made, simple to construct and sturdy. The vacuum packed hardware which is clearly labeled and clear assembly instructions made putting it together very simple. Only negatives i've found so far are quality of the screen and the very loud beeps that I don't think can be turned down or off. Delivery drivers also really friendly and put the box exactly where required.”

Helpful Report

Posted 10 years ago

“Cross trainer arrived quickly. Easy to build, with clear instructions. This is a really robust product which has been well used already. Absolutely no regrets regards buying this product.”

Helpful Report

Posted 10 years ago

“Great value, sturdy gym-quality cross trainer with smooth movement and suoer range of programmes. Impressed and pleased overall. Fab product was topped off with good service and fast delivery :) thanks”

Helpful Report

Posted 10 years ago

“The NordicTrack incline trainer is an amazing fat burning machine. Super easy to use and lots of great features but most of all a really effective work out. Easy to assemble but losing one star on the review simply because instruction diagram aren't clear and the unpacking instructions minimal.”

Helpful Report

Posted 10 years ago

Hello Dharmesh, its Josh from NordicTrack. Thank you for your honest review and your order. I'm very happy to hear you are enjoying your machine and I hope you are still burning those calories! The instruction manuals we do try make as user friendly as possible however I can sympathise as some steps are relatively harder than some of the others however it seems you managed to get your product assembled which is good.

Posted 9 years ago

“Excellent service and a great product. Arrived when I requested it and placed where I wanted in my home. Superb delivery guys who couldn't do enough. Thank you so much. Love my incline trainer”

Helpful Report

Posted 10 years ago

“Just received my Nordic T15 Treadmill. Impressive piece of kit . Delivery was also impressive. Three men fitted it and I recommend that you pay the extra for this as it's extremely heavy . Only let down was it came with an Australian plug so had to wait a further two days for an British one .”

Helpful Report

Posted 10 years ago

Hello Mr Wilson, its Josh from NordicTrack. Thank you for your honest review. I'm glad to hear that the delivery and installation was a smooth process. I believe we got the adaptor issue resolved straight away so I hope you are still enjoying your NordicTrack T15 Treadmill.

Posted 9 years ago

“My Nordic Track C100 model has just stopped automatically. Very dangerous, as I was running when it stopped suddenly.”

Helpful Report

Posted 10 years ago

Hello Rachel, its Josh from NordicTrack. Thank you for your review. Did you contact our customer services in relation to this issue? As they certainly be glad to help you with this. You can contact them directly at CSUK@iconeurope.com or call them directly on 03301231045.

Posted 9 years ago

“Quick delivery to Ireland, after a weeks usage I find the machine well manufactured and silent in operation. Assembly time approx 40 mins, overall I am happy with my purchase. Machine appears sturdy and durable for heavy home use. Can't comment on longterm reliability .”

Helpful Report

Posted 10 years ago

“I have just bought a Nordictrack u100 bike and was recommended this packaged. For me it did not live up to expectation”

Helpful Report

Posted 10 years ago

Hello Heather, its Josh from NordicTrack. Thank you for your honest review and feedback. May I ask what part of the machine did not meet your expectations? If this is a huge concern to yourself please feel free to email through to nordictrack.uk@iconeurope.com and I will be glad to assist.

Posted 9 years ago

“My £418 order of Nordic track exercise bike with delivery and insulation arrived last Wednesday. The engineer installing it said the loose saddle I pointed out was normal! My foot slipping when I tried to peddle suggested it was not. A telephone call to the online supplier said it was not normal and they would phone me back re: sorting the problem. Another call to the supplier 2 days later (Friday) informed me they had no record of my Wednesday telephone call and no record of me or my purchase on their system even though I had email correspondence and order reference from them. I was asked to email my details and they would call me straight back. I did, they didn't! I called them back later on Friday afternoon, eventually, after talking to two members of staff they said 2 new parts and an engineer to fit them would be sought. It is now late Tuesday evening and still nothing and no reply to my email requesting confirmation of our conversation. Very disappointing. I have no faith in the product or the online supplier. Also where you site the Serial Number is ridiculous - I had real trouble getting to it to give to the online supplier. Not Happy”

Helpful Report

Posted 10 years ago

“Overall pretty good. It feels quite heavy when it comes out of the box, but this gives a smooth ride. Assembly takes a while, but provided you take your time and follow the instructions it's fairly easy (although you ideally need two people). Once up and running it works well. The display is clear and gives good indication of what you are doing (I particularly like the intensity scale which combines speed and resistance in a single measure). It comes with a range of programs on it. However, based on the ones I've tried, the programs are aimed more at the beginner (and maybe intermediate) level. Those who want something with more resistance probably want to consider add the iFit module. If you want more programs you can add these with the optional iFit module (the downside being that it costs an extra £100 to add that).”

Helpful Report

Posted 10 years ago

Hello Mr Sadler, its Josh from NordicTrack. Thank you for your honest review and order. I'm glad you are enjoying the machine that you have purchased. The programmes on the machine do vary so some will be a lot more easier than the rest so it just depends what you are wanting to do. Each programme has different functions such as they will differentiate based on speed, calories burned and incline etc. You are correct, it is an additional purchase for the iFit module however we do currently have deals with our products so the iFit live technology can have a discounted price.

Posted 9 years ago

“Very heavy to move. Had to take out of box and enlist help of strong son in law to get upstairs but once there very easy to put together and an excellent machine to use. Very easy controls.”

Helpful Report

Posted 10 years ago

“Product was as per description but be prepared for a complicated assembly process and ensure you have a helper available for the heavy components. Warranty is a concern though as I have located the treadmill in my garage which has been converted into a gym but on completing the online warranty it advised that the product is not covered for garage use. This is a concern as the humidity, temperature and conditions in my gym / garage are more controlled than indoors.”

Helpful Report

Posted 10 years ago

Hello Andrew, its Josh from NordicTrack. Thank you for your honest review. As per our user manuals and our warranty terms and conditions we do not advise any products to be kept in any out house/garage type of environments. I do understand and sympathise as I know that customer do have heated controlled environments etc however we still do not advise this. In relation to our assembly we do try make our assemblies as user friendly as possible. I can understand it can be daunting when opening the box to see the many parts however as long as you had followed the user manual as precise as you can then there should be no issues. I hope you are enjoying your machine!

Posted 9 years ago

“product as described prompt delivery easy to assemble easy to order on line would recomend”

Helpful Report

Posted 10 years ago

“Recently purchased the Nordictrack U60 exercise bike and love it.Bike arrived promptly and in great condition.Put it together myself which didn't take me long.Very sturdy and quiet.In my opinion it's better than the ones I've used at gym.Large Seat which easily adjusts to suit varied heights and handle bars that move for comfortable seating positions.Console great having varied resistance levels and bonus of having the inbuilt Fan.Both my husband and I have been using it everyday and would definitely recommend it.”

Helpful Report

Posted 10 years ago

Hello Lorna, its Josh from NordicTrack. Thank you for your review. Its a pleasure to hear that the assembly of the machine went okay and that you are enjoying your machine!

Posted 9 years ago

“I have not received the goods as yet , order placed on the 25th February and webside indicated a 7-14 day period from order.I was expecting a mail from the warehouse when the goods were dispatched . I rang the customer service telephone no on the 8th March and was left holding for quite some time and they could not find my order and requested that I send in an email which I did and have yet to receive a response . I did received an email from Masterlink logistices on the 9th March requesting when I would like delivery, my obvious answer would be as soon as possible. It might be delivered on Monday next . Recommend better communication , at least give the customer an indication if the goods will not be delivered in the period stated and advise when they could expect them”

Helpful Report

Posted 10 years ago

Hello Mary, its Josh from NordicTrack. Thank you for your review. As mentioned through our terms and conditions our Ireland deliveries are extended to 7 - 14 working days as mentioned however we use third party to carriers to deliver this item so we cannot give an accurate delivery date until we know the item has been collected. I'm glad that Masterlink did get in touch in relation to your order and I believe this had been successfully delivered. I hope you are enjoying your machine!

Posted 9 years ago

NordicTrack UK Reviews

Phone:

Email:

Location: