My £418 order of Nordic track exercise bike with delivery and insulation arrived last Wednesday. The engineer installing it said the loose saddle I pointed out was normal! My foot slipping when I tried to peddle suggested it was not. A telephone call to the online supplier said it was not normal and they would phone me back re: sorting the problem. Another call to the supplier 2 days later (Friday) informed me they had no record of my Wednesday telephone call and no record of me or my purchase on their system even though I had email correspondence and order reference from them. I was asked to email my details and they would call me straight back. I did, they didn't! I called them back later on Friday afternoon, eventually, after talking to two members of staff they said 2 new parts and an engineer to fit them would be sought. It is now late Tuesday evening and still nothing and no reply to my email requesting confirmation of our conversation. Very disappointing. I have no faith in the product or the online supplier. Also where you site the Serial Number is ridiculous - I had real trouble getting to it to give to the online supplier. Not Happy