Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

“The contact took months - rubbish.”

Helpful Report

Posted 10 years ago

Hello Mr Wilson, its Josh from NordicTrack. Thank you for your review. I'm sorry to hear that there were contact issue's with your order. The item was delivered 12 days since the date of purchase which is slightly outside of our 5 - 7 working days lead time. This can be due to our carriers only being able to deliver on certain dates based on the customers post code. I hope you are enjoying your machine.

Posted 9 years ago

“Since having the Nordic Track,it's been very noisy.We had the engineer in, who fiddled with the machine, but to no avail. After 24hours, the noise persisted. We wrote to Customer Service, but, received no help. Potential purchasers should think twice before making a purchase.”

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Posted 10 years ago

Hello Mr Dodoo, its Josh from NordicTrack. I'm sorry to hear about the noise issues you are having with your machine. I believe our customer services had been in touch in relation to this and has been resolved at the soonest possibility. There may have been some slight delay in response due to our customer services looking into this case.

Posted 9 years ago

“First of all I do really like the NordicTrack R105, it is a great design, comfortable (I have a back problem) to ride and if it worked properly the built in iFit Live would be great. Now the problems, first of all iFit does not work properly with the R105 and they have been trying to fix this for the past 6 months. Workouts can still be recorded with the data manually and the Live programs do run but again they have to be manually entered online after completion of the workout. I first started using my R105 in March, at the beginning of July a terrible knocking sound started and I had to go through the scenario of recording the sound and sending it to the support services at ICON. The support services were very good but it took 2 weeks to resolve and eventually I received a replacement unit. After 2 weeks with the replacement unit another knocking sound was heard which I was able to identify this time as being play in the crank. Once again I duly reported the problem and sent a recording of the sound to ICON. This time they had the parts to repair the unit and an engineer called about 2 weeks after reporting the problem. Unfortunately he did not have the correct parts and another 12 day wait ensued until his next visit. He returned with a couple of bearings for the crank shaft and a new shaft but no new circlips. It turned out that the shaft sent was the wrong one and he eventually tried packing out the bearings with a special sealant. There was still play in the shaft and he twisted an existing circlip to give a spring washer effect to eliminate the play in the crank. This has cured the knocking sound but!!!! what happens if the circlip fails, back to square one. I think I should have asked for another replacement unit but I am happy for now as it is running good and only time will tell.”

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Posted 10 years ago

Hello Frank, its Josh from Icon Health and Fitness. I'm sorry to hear about the issues you have with the iFit live and the noise coming from your machine. I believe this has now been resolved with our customer services and I hope you are enjoying your recumbent bike. Any further issues please do not hestitate to contact our customer services.

Posted 9 years ago

“A good cross-trainer for the money, fairly easy to assemble, the only drawback is that it creaks like heck.”

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Posted 10 years ago

Hello Mr Borthwick, its Josh from NordicTrack. Thank you for your review. I'm very glad to hear you are enjoying your machine. In relation to your noise issue, have you contacted our customer services about this? As they would be glad to help.

Posted 9 years ago

“It stopped working. You couldn't fix it. You gave me my money back. Took you almost two months.”

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Posted 10 years ago

Hello Gideon, its Josh from NordicTrack. Thank you for your review. I'm sorry to hear that the machine you had purchased wasn't working due to a pinched wire. The reason it may have taken a little while is because our customer services try exhaust all attempts to fix the machine as they had raised part orders and arranged engineer visits for yourself. This was all done within the space of a month. Sadly as the machine could not be fixed we raised a collect and credit. It disappoints me that we could not get this issue rectified.

Posted 9 years ago

“Excellent product and service from supplier”

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Posted 10 years ago

“Nordic Track as a company seems fine - I have used them before for other products. The cycling machine itself is also good - couple of small issues - the rubber binding that you put you foot into catches against the side of the machine on every stroke ! and if you leave the machine on for some reason eth led screen flickers on and off in the dark when not in use !? Other than that it is pretty solid and up to a gym like quality and weight.”

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Posted 10 years ago

“after promising myself for a few years that i would, finally I bought myself a cross trainer. I bought a Original NordicTrack E10.0 Elliptical. when this is packed away the product is very very heavy. do not think that you can lift this by yourself. And if you are thinking about placing it up any stairs consider how you are going to get it up there.. Assembly instructions were good and the build quality is good. Not as good as the machines at the Gym, but good enough for the house. Easy website to navigate and the delivery guys were the best and very polite. have had no cause to speak to customer services so cant make a comment.... good luck”

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Posted 10 years ago

“Excellent customer service from Nordic track, my ifit active band stopped syncing and they sent me trouble shooting information and talked me through what do....when it was found to be irreparable they sent me a new device out in the post free of charge-I'd recommend this company to anybody and can't thank them enough for their help.”

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Posted 10 years ago

“Excellent customer service. Delivery men polite and efficient. Machine great. Would recommend.”

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Posted 10 years ago

“I bought this for my husband after having two new knees. It was great to see him advance from only just putting his feet on the pedals, with my help, to doing 150 turns on the Nordictrack bike. I would recommend this to anyone who needs to exercise, while their weight is taken off the legs. Great machine.”

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Posted 10 years ago

“Easy to order and delivered on time. Very good treadmill. I now have several NordicTrack machines and they are all top class.”

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Posted 10 years ago

Hello Terry, its Josh from NordicTrack. Thank you for your honest review! Its always a pleasure to hear that you have had a positive experience with NordicTrack and I'm hoping you are enjoying your machine/machines!

Posted 9 years ago

“It is brilliant . You can set your goal and achieve it easily. Spacious and good to the feet. Foldable and easy storage . I'll highly recommend it.”

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Posted 10 years ago

“very quick efficient service, we are very happy with the product”

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Posted 10 years ago

“The most traumatic sales experience - ordered a treadmill and elliptical trainer on 18th June 2015. First delivery attempt the delivery people turned up with just the treadmill and said they were never told about an elliptical order. Apparently the warehouse forgot to load the elliptical. So I had to decline the delivery as it was incomplete. On the second attempt for delivery I was made to wait all day no one turned up with the delivery. Third Dekivery attempt what was supposed to be a 2 man delivery was made by one delivery man who could not off load the elliptical into my home as he had no one to help him with moving the elliptical at an angle that would allow him to deliver it into my home, so the items were taken back to the watehouse...and the frustrating comedy of errors went on until I cancelled the order on 30th July”

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Posted 10 years ago

Hello Grace, its Josh from Icon Health and Fitness. I'm very sorry to hear about your previous experience with our carrier company, this is a very rare occurence but there is no excuse. This was raised with senior management at Panther Logistics and was dealt with accordingly.

Posted 9 years ago

“If it recorded the data correctly then wold be fantastic, but speed and calorie record wrong and it took 8 months to get a fix to not recording workouts, still waiting for a fix on the data be misreported and it been 10 months since getting the u100 and still no fix. and waiting for another update”

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Posted 10 years ago

Hello Mr Frankum, Thank you for your review. I believe this has now been resolved with our customer services team in which the item was replaced. I hope you are enjoying your machine and the iFit features.

Posted 9 years ago

“Very misleading product description. I thought I was buying the cadget but only got a wrist band instead.”

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Posted 10 years ago

Hello Priscilla, its Josh from NordicTrack. I'm sorry to hear about the mix up that was caused with the wrong product being ordered. The product description does mention that they are the accessories for the gadget (iFit Active) itself however I believe this has now been resolved.

Posted 9 years ago

“Cracking support and fast delivery. Very helpful sales team.”

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Posted 10 years ago

“I'm being asked to write a review, when the machines I ordered have not actually been delivered. I placed my order on the site understanding that they "would be delivered in 5-7 days after placing your order". They also state that I "would be contacted within 2 working days of placing your order by our delivery team." The day after I placed my order my iFit account was activated, I got the welcome email to say it had been activated and a copy of the account number. (One of the machines has integrated iFit), but it took the rest of that week and part of the following week before anyone contacted me after placing the order to arrange delivery. I was told that the only delivery slot available wasn't for a further 7 days, The operator who contacted me didn't have the right address details on file. They had the postcode but not the house number or street and even though I could give all the details of the order (dates, times, the individual items purchased, amounts and they argued that they could not deliver the machines. The 'My Orders' on the web site clearly shows my full address and order number but the delivery company said that they did not have those details and as I couldn't give them the first line of my address I couldn't answer the "Data Protection question". They had a tracking number but since the order web site does not show this, and only shows Just the order number (which apparently is not the same thing) I could not offer them this number as proof that the order was mine. It took over 30 minutes of being placed "On Hold" before I could get them to accept that I had ordered all the good and that delivering it to my street and house number rather than somewhere in the general area around where I live was acceptable. They say they added a note to the record to include the street and house number. But initially they also said that they could not edit the record on their system. My total delivery time is going to be 13 days and I write this I still have 4 more days to wait, Of course the iFit account subscription is elapsing but as I don't have the machines to use I'm not getting any benefit from that at all. As to whether I actually get a smooth delivery or not, right now I fully expect that I get a "Wasn't in to receive the delivery" status update on the site at some point next week, after the driver has driver round a few of the streets around here looking for the wrong address details, we will wait and see”

Helpful Report

Posted 10 years ago

Hello Steve, its Josh from NordicTrack. Thank you for your review. I do apologise for the issues with the delivery of your item. I'm glad that we were able to successfully get the item delivered but I do have to apologise further that the delivery times were slightly extended due to an error with your address transferring to our delivery company's system. I hope you are enjoying your machine and the iFit experience.

Posted 9 years ago

“I purchased IFIT module for a Nordic Track C200 treadmill. Overall I am currently disappointed as the advertising gives the impression that most of the output can be seen on the treadmill screen whereas for my experience so far is the opposite and most of the information is contained within my laptop which is a bit difficult to hold when you are running ! Also I find the instructions very limited and they assume a very good understanding of the way the system works. Maybe my IT skills are lacking but after a week I am still struggling to correctly schedule events and really understand how to get the best out of the system. I did use the FAQ's section but again found this confusing and would have preferred to have access to a full manual that I could read and understand at my own pace. Overall, it should have been a 5 star item but so far I'm a long way off seeing this benefit.”

Helpful Report

Posted 10 years ago

Hello Peter, its Josh from NordicTrack. Thank you for your review. Sadly the information relating to iFit may not have been communicated effectively to yourself however it does state via the website a module and an external device would be required for the iFit experience for the C200. I do apologise that this may not have been so clear at the point of time. If you require any further assistance or guidance do not hesitate to contact us here at NordicTrack. Nevertheless I hope you are enjoying using your machine.

Posted 9 years ago

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