Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

“The machine is silent. My son can sleep as we train in the same room. The company was prompt at the delivery. We have already loved the machine.”

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Posted 10 years ago

“This is an excellent bit of kit. To be able to run anywhere in the world with the gradients adjusted automatically by the machine is magic. It is a very heavy treadmill though, so I recommend you pay the extra and have it delivered to the room in which you want it and have it assembled. There were three guys putting mine together and it took them an hour.”

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Posted 10 years ago

Hello Dave, its Josh from NordicTrack. Thank you for your review. I'm glad you are enjoying your machine and the iFit experience. Always pleased to hear as well that the instalation went ahead smoothly.

Posted 9 years ago

“I bought my treadmill after copious research on the Internet and heard good things about Nordic Track. I had my treadmill delivered, the company put it together after copious arguing but luckily the instructions were multilingual so they got there in the end. I started a run but after 0.5km the belt stopped working even though the incline kept changing and the screen said I was still running. I called the company, eventually managed to get my problem understood (it took 10 minutes of repeated explanation) and then sent an email. No reply. I sent another email to the online address who forwarded it to the customer care team. No reply. I am truly upset that I spent so much money on something that doesn't work and I seem to be chasing a company that doesn't really care. Nordic Track, if you do read this and would like to get in contact with me to sort the problem, please feel free...”

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Posted 10 years ago

Hello Bethan, its Josh from NordicTrack. I do apologise that our customer services had not responded initially to your email, they are instructed to drop through a courtesy email to say they have received this and you will be responded very soon. It disappoints me to hear that you had not heard for a second time. As per the customer services log this was escalated to a senior manager at our customer services and has been dealt with accordingly. I believe we offered a gesture of good will and an engineer visit to fix the issue with your machine.

Posted 9 years ago

“Bought the machine from Costco with the option to have it built by their engineers. The machine is good quality and works well. There are many settings on the machine but many of them are linked to iFit so you must have a subscription account to use them. My only slight dissapontment is that the touch screen isnt as 'Touch Screen' as they would like you to believe. It really does require a firm touch unlike what you are used to with your smart phone or tablet. As a household which has several iPads and Nexus devices, I can say the touch feature is not what it should be and does not come close to the touch functionality in terms of responsiveness of standard tablets and phones. My only negative would be that I found the whole registering process unecesarily complex and confusing. During registration, it asks for a serial number and model number. These are found under the main frame of the machine which weighs a lot. When I relayed this to their customer service team, they pointed out that the information can be found several times on the box removing the need to lift the machine. However, as I pointed out, my machine was put together by engineers as part of the purcahse and they took all the rubbish with them. Why is it not just simply displyed in a settings page on the monitor! Anyway, when I tried to register on Nordic track it wouldn't let me. Why? Well becuase you dont register with Nordic track, you register with Icon Health and Fitness limited which I assume are their UK distributer. However, nowhere during the transaction is this made clear. So you basically buy one machine and register with 3 companies, iFit, Nordic and Icon Health!! In summary, good machine but you need an iFit account to benefit from all its features. Lousy and confusing registration process.”

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Posted 10 years ago

“Purchased the T16.0 treadmill directly from ICON website our first treadmill, absolutely recommend the site extremely easy purchase, added assemble at a reasonable price to. The treadmill is large and sturdy, pretty straight forward controls with plenty of pre programed workouts to suit every fitness level. This treadmill surprised us to how quite it is in use, just a gentle hum even walking at lowest speed very quite (not had it up to full speed yet) but still very quite at level 8 (a pretty fast run) we like the display especially the track feature which keeps you motivated to complete your workout. the fan is decent and kicks in automatically when you need it, but you can set it manually the speakers are decent works well with my ipod. Also purchased a floor mat at a discounted price at same time, which is of very good quality and also purchased ifit-live module and year subscription for a £1. (On the ifit be patient has this is a pain to set up and use with google maps) I am the best part of 20 stone and it does not falter under my weight.So overall would recommend this treadmill. Only note of caution was the delivery and install was a 2 week wait, and when assembled the storage latch was broken (still awaiting the refitting of this part) also some minor issues with the assembly (I had to center the belt and did not get a demonstration of how to use the different programs ect) so cannot give 5*”

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Posted 10 years ago

Hello Gary, its Josh from NordicTrack. Thank you for your postivie and honest review. We have to thank you for your order as well. I'm sorry to hear that your item was delivered and installed with a broken storage latch however I believe any issues with your machine has been resolved and you are now continuing to enjoy your machine!

Posted 9 years ago

“Purchased the NordicTrack Elite 1500 treadmill online from nordictrack.co.uk. Easy enough to place the order. Once the order is placed, they don't appear to update the status of the order online any further. When the 2-4 day shipping was about to expire I gave them a call and sure enough it was due to ship the next day. The product arrived well protected in the packaging two days later. I was also contacted by the courier the day before delivery. There was a small part missing, which does not effect the operation of the treadmill (a heal that is attached to the underside of the frame) so we are awaiting the part from the service company. So nearly a month in and all is going well with the calorie burn! Incidently, my order still says "processing" on the website. So the only suggestion I would make is that if the order process on the website is kept up to date, it is a good way of keeping the customer informed of progress.”

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Posted 10 years ago

Hello Justin, its Josh from NordicTrack. Due to the high volume of orders we recieve via the website we can only update our customers as much as possible. Our website is not set up to autonomously update itself but we are happy to provide any delivery details or despatch details via telephone or email. I'm sorry to hear that you had a small part missing from your machine, I'm hoping you are enjoying your machine and calories are still being burned!

Posted 9 years ago

“Delivery company damaged my house and we are still waiting to hear back from Customer Service...”

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Posted 10 years ago

Hello David, its Josh from NordicTrack. I'm sorry to hear that our delivery company, Panther Logistics, had potentially damaged your property. I believe this has now been resolved with Panther Logistics.

Posted 9 years ago

Hello David, its Josh from NordicTrack. Thank you for your review. I'm very disappointed to hear that our carriers when delivering the item had potentially damaged your property. I believe this has been resolved now with Panther Logistics.

Posted 9 years ago

“still not working had it for 2 weeks returning this week hopeless customer service”

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Posted 10 years ago

Hello Balvinder, its Josh from NordicTrack. Thank you for your review. I understand your frustration when receiving a machine that has a fault. In our customer services defence they did run a diagnostic through with yourself to try determine the fault (console). I believe this has been dealt with accordingly and has been resolved.

Posted 9 years ago

“The product is good! However, I am yet to use it properly as I am waiting on four screws that were missing.”

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Posted 10 years ago

Hello Joan, its Josh from NordicTrack. Thank you for your review, I'm glad you are pleased with your new machine. I'm sorry to hear though that the machine was received with parts missing however as per our customer services log I believe this had been successfully resolved.

Posted 9 years ago

“I am delighted with my NordicTrack crosstrainer. Had it for Christmas and have used it nearly every day. I am amazed at how much fitter I have become in such a short time. Especially as I'm no spring chicken!”

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Posted 10 years ago

“Just got one of these after extensive research including advice from a friend who fixes gym equipment for a living. This is my second elliptical, my old Lidl one lasted 12 years and died of metal fatigue. The good:- 1)The build quality is more than I expected with heavy gauge steel (3mm) employed throughout the construction. This is gym grade stuff and will last for a very long time 2)The range of resistance. 3)The incline facility. 4)The speakers(many folks said they sounded tinny).I found them to produce full range decent audio at high levels. 5)The workouts are better than typical domestics models and more gym like. 6)The assembly took about 1 hour on my own as it comes pre assembled. The bad:- 1)It weighs a lot(70+kgs boxed)but this is because it's well made. 2)Its bigger than the pictures portray. 3)Ifit.com advertising at the begining and ending of each workout. 4)The user manual is poor but OK for those who've used ellipticals before. 5)The workout apps do not include HRC programs, this is not a machine for older beginners IMO. I've only used this machine for one workout week and I've lost 3kg. I haven't exceeded level 6 resistance and it's quite tough, I have 14 levels above! The operation is silent when set-up right and the sturdy build gives you confidence. I had clonking after day 3 of use and found that the apparatus wasn't level, once corrected the clonking appeared to go. I think the user manual should be more specific about the available workouts and how to invoke them. I had to spend a bit of time working out how the thing works. All of the buttons do something even the iFit ones (I have no iFit module)but the manual doesn't state any of this. I've given this 4 stars but it would have got 5 if NT UK picked up their phone or responded to registration emails. I nearly removed another star because of the iFit.com advertising at the end of the workouts. This really cheesed me off because I paid a lot for this machine so why the advertising? Based on my experience so far I would highly recommend the NordicTrack club series E7.1 elliptical.”

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Posted 10 years ago

“Very easy purchase, kept me informed all through the delivery process. Product is first class. Very happy customer”

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Posted 10 years ago

“Easy assembly, takes two. Great equipment.”

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Posted 10 years ago

“Having built the bike the monitor does not work. I have registered it with icon support but heard nothing, then raised it as a complaint but again heard nothing. As a result I've not been able to use the bike yet.”

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Posted 10 years ago

Hello Jonathan, its Josh from NordicTrack. Thank you for your review. I'm disappointed to hear that your newly built exercise built has a console fault. I believe our customer services did have some slight delay in response as they were looking into a replacement part for your console which was then supplied to an engineer. This has now been resolved. I hope you are enjoying your machine.

Posted 9 years ago

“Very quick delivery, easy to order”

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Posted 10 years ago

Hell Mr Taylor, its Josh from NordicTrack. Thank you for your feedback and your order. I'm glad you had a pleasant experience with the delivery and I hope you are enjoying your machine!

Posted 9 years ago

“No problem with buying but difficult to set treadmill/IFIT/mobile or tablet. I paid for the treadmill to be put together (thank God) but after the 1st workout, found 3 screws and washers on thefloor. Since Christmas had one answer from their team asking for more details, now early February and I have recently received, after me chasing them for a reply, an automated email to say they have received a lot of emails and therefore I needed to be patient... The heart monitor is not working either so overall not too happy.”

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Posted 10 years ago

Hello Pascale, its Josh from NordicTrack. Thank you for your review and I'm sorry to hear about the installation issue you have had with your machine. I believe this has now been rectified with the installers and I'm hoping you are enjoying your machine now.

Posted 9 years ago

“Hi, having read reviews on the best treadmills I decided to purchase a Nordik Track 17.5. I decided to purchase straight from the supplier to miss the middle man in case there were any problems. Having purchased from icon health and fitness the treadmill came with the ifit module. The ifit module did not work. No fault of Nordik Track. The fan on the treadmill to cool the user does not work which is a complaint. After lots of phone calls and emails to icon health and fitness they have replaced the ifit module and have promised a new console so I have a working fan. Moan over. I am really impressed with the treadmill it is a fantastic piece of equipment very sturdy and a pleasure to work out on. I would certainly purchase another product from Nordik Track in fact I'm looking at the cycling machines. I work in a technical industry so know problems arise and we get over them. Keep up the quality work. Well done. Neil.”

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Posted 10 years ago

Hello Neil, its Josh from NordicTrack. Thank you for your honest review! I'm sorry that you received the product with a faulty iFit module and a faulty console. I'm glad we got this issue resolved as soon as possible by our customer services. I'm hoping you are still enjoying your NordicTrack T17.5 Treadmill! Any further queries or concerns feel free to contact ourselves here at NordicTrack.

Posted 9 years ago

“Treadmill delivered two hours before due ? Did not erecting since nobody present ! Still in garage ? Unable to move now”

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Posted 10 years ago

Hello Debbie, its Josh from NordicTrack. I'm sorry to hear about our carriers delivering the item earlier than the arranged time slot. I believe this has now been resolved with the delivery/installation team. I hope you are enjoying your Treadmill.

Posted 9 years ago

“I was hugely disappointed with my purchase of a very high end Elliptical trainer. Before I bought I read all the specifications in the sales blurb. When I purchased and received the item, I of course, read the User Manual that came with it and in there it said, on pg 17, that the unit should only be used at room temperature. This was not noted on the specifications. Therefore, I feel I was duped. I had planned to use the unit in a house/gym that is not heated. I gave no space in my home for it.”

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Posted 10 years ago

Hello Donal, its Josh from NordicTrack. I'm sorry to hear that you were not satisfied with the machine as it was not suitable with the environment intended. In our terms and conditions it is noted that all our machines should be kept in a suitable environment which is similiar to a front room / living room type of environent.

Posted 9 years ago

“We ordered the X9i to help us train for an ultra triathlon that will have us running up Mt Snowdon as part of the run. It is awesome to be able to add this as a route so we can attack the areas we need. So far we are loving both the machine and its integration with iFit. It's a big unit and comes in a big box! The delivery went well though and the delivery man did a great job getting it to where we wanted it.”

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Posted 10 years ago

Hello Graham, its Josh from NordicTrack. Thank you for your review. Very glad to hear you are enjoying your incline trainer, I'm glad that it was able to help you with your training using the iFit technology. I hope you are still enjoying your machine!

Posted 9 years ago

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