NordicTrack UK Reviews

Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

4.5 Rating 4,150 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

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Phone:

01924 964150

Email:

sales@nordictrack.co.uk

Location:

1 Westgate Court Silkwood Park,
Silkwood Park,
wakefield
United Kingdom
WF5 9TT

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

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“Great company, easy delivery - product was excellent save for a few stuck screws which I battled with!”

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Posted 10 years ago

“Well, I've had my NordicTrack T23.0 treadmill for just under a week now, and I'm loving it! I bought an I-Fit subscription at the same time and I must admit that if I wasn't able to connect to Google Maps/Street View I would probably lose interest. But that's just me and exercise. Completely worth it. I paid extra for a Saturday delivery because I couldn't take a weekday delivery, which unfortunately meant that I couldn't get it assembled on delivery. If assembly had been on offer for a Saturday, my experience would have been near perfect.”

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Posted 10 years ago

“The delivery was swift although communication on the status of the order could be improved. The equipment with packaging is heavy so assistance is most definitely required. Instructions are easy to follow though one of the sections was easily broken due to tightness of the screw/thread. Will address with NordicTrack under warranty.”

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Posted 10 years ago

“Not used the treadmill yet - but appears to be a good quality product and delivered In short time frame. Many Thanks”

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Posted 10 years ago

“Product delivered NordicTrack X9i Incline Trainer on time and installed, installers turned on the machine and it literally blew up at the socket inlet, hence the very poor rating. I contacted Nordic Track UK (Do not even discuss any issues with Nordic Track US) they were very helpful and re-ordered a replacement machine immediately, only down side was it was another weeks wait. Given the above failure in a new machine I would question the factory quality control measures and can only hope that the new machine has actually been quality checked as the previous machine obviously wasn't. Won't be able to comment further until new machine is installed.”

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Posted 10 years ago

Hello Mr Mclarrie, its Josh from NordicTrack. Thank you for your review. Reviewing our customer service's log I do understand your disappointment of receiving a new machine for it to be installed and blow the fuses. Our customer services were quickly able to raise a replacement order. I believe this has now been resolved.

Posted 9 years ago

“I received fabulous service from start to finish and would recommend others to deal with you direct, as it was a painless experience and one l will do again when l want another piece of good quality equipment for home. Thank you.”

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Posted 10 years ago

Hello Sally, its Josh from NordicTrack. Thank you for your review. We appreciate your kind words and I'm hoping you are still enjoying your machine. Please feel free to contact us if you need any further help.

Posted 9 years ago

“From start to finish the Service was prompt, friendly and efficient. Thank you”

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Posted 10 years ago

“Excellent service and product. Delivery arrived as promised and very very happy with the treadmill”

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Posted 10 years ago

“Great fast delivery and processing of order, item is great”

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Posted 10 years ago

“Excellent service - ifit arrived in 2 working days as promised. We also have a Nordic Track treadmill and bike both of which are robust and have given no issues.”

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Posted 10 years ago

“Good piece of equipment. Great quality”

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Posted 10 years ago

“Great service. Delivery team very good. Everything as promised.”

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Posted 10 years ago

“Well, haven't received my elliptical yet (supposed to come today) but I can comment on their customer service. I was absent last week, so when I ordered the machine (and because my wife is pregnant) I wanted them to deliver the machine this week. I have also asked them to give me a call so we can arrange the delivery. But NO CONTACT from the company. so for their customer service they receive 1* only. I will review the product after I receive it”

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Posted 10 years ago

“I am really pleased that I purchased this exercise bike direct from NordicTrack, because they offered the option of upstairs delivery and, most importantly, assembly. The men who delivered the bike did a tremendous job, and I am very pleased with the bike.”

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Posted 10 years ago

Hello Melissa, its Josh from NordicTrack. Thank you for your review. I'm very pleased to hear you are happy with the delivery of your item and your bike! Please do not hestitate to contact us here if you require any assistance.

Posted 9 years ago

“The kit is of good quality and because it was on special offer (presumably a new model is about to be released) it's very good value for money - I'd say that it's the same quality and robustness as the ones I use at the gym. Having said that the associated services were not very good. In the UK, Nordic Track use a logistics company to do the delivery and the installation and I have two areas of dissatisfaction. 1. Although you can book a day when it is to be delivered, you don't know until the evening of the day before when your 4-hour slot will be. I'm a freelancer working on customer sites and so I had to take a whole day off (and didn't get paid) instead of just half a day. When I had a rather heated conversation with the bookings clerk about this it would have been helpful if he'd pointed out that for £25 extra I could have had a Saturday morning delivery and that would have saved me losing over £400 in fees. 2. The chaps who delivered it had never seen the model we have and had to assemble it from the instructions. They made a number of mistakes and after they'd gone I realised that they had done a couple of bits with the wrong screws (the instructions weren't particularly clear but I sat and read them through over a cup of coffee. My problem here is that I paid for a manufacturer installation service and I got helpful, polite but inexperienced chaps who didn't get it quite right. I don't know if using the wrong screws would have any long term downside but I changed them for the right ones; there are plenty of spares provided in the kit just in case. As it happens I have engineering training so it wasn't difficult for me but it would never have occurred to my partner to do such a thing and she might have ended up with a damaged machine and an argument with the manufacturer as to who is liable. The 4-star rating I've given is 5-star for the product and 2-star for the services.”

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Posted 10 years ago

“The buying process from start to finish was professional and pain free and the price with the ifit module and the discount voucher was unbeatable. The people at IKON were helpful and accommodating. Panther organised an earlier delivery spot so we could have the T16 delivered on the Friday having only ordered it on the Monday, much to the delight of my children. Thanks for a great product and we love if it and running anywhere we want to in the world Many thanks The CAs”

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Posted 10 years ago

Hello Giles, its Josh from NordicTrack. Thank you for your review. I'm very glad to hear that the order and delivery process went through smoothly with our carriers being able to deliver to you well within the lead times as stated. I hope you are still enjoying your product!

Posted 9 years ago

“Placed order on 4th Feb for a treadmill. No Communication from company as to delivery date. Tried ringing the customer help number several times line sounded as not working. Contacted Paypal raised dispute. Had a call from company trying to arrange delivery. Agreed delivery date. Evening before delivery had a phone call from a rude agent with a attitude and not really interested in my point of view, wanted me to close dispute with paypal before item could be delivered otherwise won't get delivery next day. Really Bad customer service no apology for not delivering treadmill or contacting me for two weeks after order and payment taken out. Avoid this company.”

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Posted 10 years ago

Hi, Our carriers were unable to contact you as your mobile would not receive calls from with held numbers. We did not receive any email or phone call form you requesting help. Instead you raised a Paypal dispute and claim instantly. Upon realising the issue with your phone, we asked the carriers to call you from a personal mobile number to be able to contact you to book your delivery, which they did succesfully. Yes, we required the funds cleared from PayPal to be able to deliver your goods, it is a £1000+ treadmill. Unfortunately, you would not release the funds so we were unable to deliver your goods.

Posted 10 years ago

“Pleased with my elliptical e 7.1 so far delivered on time good service”

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Posted 10 years ago

“Great product and delivered on time”

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Posted 10 years ago

“after a problem with the order it was resolved in then end. treadmill better than expected”

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Posted 10 years ago

Hello Neil, its Josh from NordicTrack. I'm glad any issues were resolved and I'm hoping you are enjoying your exercise machine!

Posted 9 years ago

NordicTrack UK is rated 4.5 based on 4,150 reviews