NordicTrack UK Reviews

Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

4.5 Rating 4,151 Reviews

89 %

of reviewers recommend NordicTrack UK

Company Reviews

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Phone:

01924 964150

Email:

sales@nordictrack.co.uk

Location:

1 Westgate Court Silkwood Park,
Silkwood Park,
wakefield
United Kingdom
WF5 9TT

NordicTrack UK 5 star review on 19th November 2018

Peter Mills

NordicTrack UK 5 star review on 15th October 2017

ALASDAIR FYFE

Anonymous

Anonymous // 01/01/2019

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“Pleased to get the Nordic recumbent cycle since I needed to do regular exercise to help maintain good health without putting a lot of stress on my joints. The cycle is ideal for this.”

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Posted 10 years ago

“Item still not delivered and cannot write a review...”

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Posted 10 years ago

Hi, It seems that your product was delivered the day after you left this review! We're sorry the delivery lagged past your expectations. We'd love to know what you think of the product, so if you are able to update this review we would really appreciate it! Thanks

Posted 10 years ago

“This is my 3rd piece of nordictrack exercise equipment and I am very pleased with this spin bike , very well built and will get many good years of use out of it, top quality product.”

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Posted 10 years ago

“Great customer service and very happy with my treadmill. Thanks!”

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Posted 10 years ago

“Having bought the if it consume and not being able to programme it to the nordic I went on the helpline asking for advice and as yet am still waiting for an answer from the help,chat line desk !!!! Very poor service”

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Posted 10 years ago

Hi, Please send details of your issue to salesuk@iconeurope.com so we can help you solve it! Thanks

Posted 10 years ago

“Couldn't buy this product in Jersey CI without paying a lot more even with VAT and £155 shipping with Ship2me to have it delivered. Recommend taking a picture of nuts and bolts package as when you open it the labelling becomes illegible. Live and learn! Read instructions, then read instructions again carefully as you go. Nordictrack 11.5 has really smooth and squeak free stride. This is not a small machine but folds easily. Amanda St Helier, Jersey. CI”

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Posted 10 years ago

“Used the T16 to train for full distance Ironman. Has performed excellently with no problems so far despite regular long runs of up to 16 miles.”

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Posted 11 years ago

“Purchased a E9.5 Elliptical Trainer. It was easier to put together than expected - I did it on my own in around an hour. If you can put flat pack furniture together then you can put this machine together with minimal effort. The built quality and feel of the elliptical trainer is as good as you would find in a gym. HOWEVER - it doesn't work. The console lights up as expected and will adjust incline, resistance and let you choose programmes, but they never start. It says "start striding" on to screen but it doesn't sense movement. Clearly an electronic fault. I phoned customer services who could not have cared less that I purchased a £600 machine that was DOA. They told me to send an email to which I got an automated 'we aim to reply in 48 hours' response. They haven't. If this isn't resolved in 7 days, I will be asking for this to be collected and a full refund.”

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Posted 11 years ago

Hi Matthew, What you have described sounds like a very easy problem to fix - there is a small sensor which registers when the wheel is spinning, it can sometimes slip out of position during transit. Hopefully customer service have now arranged a solution for you, if you have any more problems please let me know at salesuk@iconeurope.com Thanks

Posted 10 years ago

“the delivery/installation guy was great! He pointed out a Small crack on the right hand handle grip - would like a replacement please.”

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Posted 11 years ago

Hi Gabrielle, We're sorry to hear your machine was received in less than perfect condition. Please drop a line to our customer service team on csuk@iconeurope.com, or give them a call on 0330 123 1045. They can help you set up your extended warranty and ship you the part you need. Thanks

Posted 10 years ago

“All good so far. Machine works well and the service and delivery was spot on. Would recommend”

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Posted 11 years ago

“good excellent response and helpfull”

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Posted 11 years ago

Hello Mr Fooksheung, its Josh from NordicTrack. Thank you for your review and I'm hoping you are still enjoying your machine!

Posted 9 years ago

“Fantastic bike and easy to use. Only problem is that the monitor display is too small and the writing difficult to read”

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Posted 11 years ago

“The product was delivered late---the courier misinformed us of the date and time of delivery. The serial number is located under the heavy frame---the installer did not advise us where it was, very awkward when trying to register for extended warranty. The proof of purchase is sent by e mail in a version which cannot be uploaded for an extended warranty--not customer friendly.”

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Posted 11 years ago

Hi, Apologies the carriers provided the wrong time - I hope it wasn't too inconvenient for you. The serial number is also located on the outside of the main box in two separate locations which are easier to access. We deliberately locate the sticker in an out-of-sight place on the product so it does not detract from the aesthetics of the machine. We are going through a system upgrade at the moment and will be able to provide invoices in a pdf format shortly, thank you for your feedback on this.

Posted 10 years ago

“I bought these programs for my treadmill and they are a great workout”

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Posted 11 years ago

“We had the machine delivered and assembled by your staff (£90). There has been a problem with the main post creaking since the very first day a couple of months ago. We have emailed back and forward with Icon but without success. I have sent a letter to Health and Fitness Customer Service. No response. The machine is obviously not fit for purpose and I will take advice from Consumer Affairs Dept and Citizens Advice and proceed from there. I would never buy another Nordic Track nor would I ever recommend to anyone”

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Posted 11 years ago

Hi, We hope that you have got this issue resolved, but please send an email to salesuk@iconeurope.com if this is still ongoing. It should be simple enough to resolve, there are six bolts at the bottom of the upright, under a plastic cap, that will be slightly loose. Let us know if the issue is still there and we can advise the best solution.

Posted 10 years ago

“I ordered my cross trainer on Monday 30th August and I am still awaiting delivery, despite being informed delivery would be within 5-7 days. I still haven't recieved any communcation regarding delivery, despite assurances on Friday 4th September that someone would contact me. Very disappointed in the service.”

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Posted 11 years ago

Hello Nicola, its Josh from NordicTrack. I'm sorry that you were not delivered within the 5 - 7 working days as stated however as per out terms and conditions, based on your postcode, they are slightly extended as the address was located within the Highlands so we had to transport the item to another carrier for this delivery. I believe this has been delivered now so I hope you are enjoying your machine!

Posted 9 years ago

“I bought an i-Fit plug-in chip to get some more exciting and challenging routines for my Nordic Track cross-trainer. You can only follow the regime with further info from the web-site. After wasting nearly an hour in 2 attempts (it is a really hard site to use), it seems that this is available only if I sign up to subscription-based service - not something that was explained anywhere when I bought it. The chip was under £20 and that is the only reason I haven't bothered to go to the trouble of demanding a refund. The cross-trainer is very good but i-Fit is a rip-off. Do not buy.”

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Posted 11 years ago

“arrived exactly when they said it would. delivery men were polite and built the crosstrainer without leaving a mess.”

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Posted 11 years ago

“Poor internet function. Difficult meny navigation. Difficulty level is out of sync with the display level. Poor loose handlebars. Poor quality hand adjusters that fall apart in your hand. Not what I expected. Really dissapointed. How do I get a refund for this poor quality product? Or at least swap it for something that is fit for purpose...”

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Posted 11 years ago

Hello Mr Allsopp, its Josh from NordicTrack. I'm sorry you were not satisfied with your purchase. I believe that you were in contact with our customer services who were able to rectify this issue and get the item in working order. Feel free to contact our customer service with any concerns or queries.

Posted 9 years ago

“The treadmill broke and the speed and after sales was extremely poor. Fixed now (replaced) but I'm worried if anything goes wrong I would have to endure the same again! Very disappointed.”

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Posted 11 years ago

Hello David, its Josh from NordicTrack. Thank you for your review and I'm sorry to hear that the first item you ordered had a fault. I'm glad our customer services were able to rectify the fault with a brand new item. I hope you are enjoying your new machine and feel free to contact our customer services of any further issues, queries or concerns.

Posted 9 years ago

NordicTrack UK is rated 4.5 based on 4,151 reviews