Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,792 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my frames off to Newlenses using a tracked postal service. Fortunately, I'm glad I did as the tracking revealed they tried to deliver but no one available to sign for them. After scrolling through the terms and conditions of Newlenses, I found in very small print, a contact telephone number. I phoned and was told due to staff sickness on that day, no one was available to receive my frames. However, they did go out of their way to retrieve them from the local post office and assured me I would have them sent back very soon fitted with my lenses. Sure enough, they arrived promptly and in a nice new glasses case which I didn't have before. The lenses are perfect and included a new set of nose bridge plates with a cleaning cloth. Very pleased with the price and quality. Just wish their contact telephone number was more easily displayed.”

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Posted 7 years ago

“Did all that was needed in a timely way and the outcome was all I expected.”

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Posted 7 years ago

“Ordered 3 pairs of tinted lenses (Reglaze). Firstly i noticed that the tints weren't as expected (On one i ordered a 'Lightest' Yellow tint for computer work which turned out basically the same colour as canary melons..... far, far too dark). Secondly, and dangerously, i ordered and paid for anti-reflective and UV protection coatings on all three glasses... Not one of these lenses received any coatings... which is actually quite dangerous with dark tinted lenses or sunglasses as the pupil dilates and allows in more UV light, which must be filtered or risk serious eye damage now and in future. As of now i'm in contact with NewLenses customer care which is proving to be stressful, dismissive and anxiety provoking. Consider the two stars for good delivery and speedy service. Yet, not a good experience at all and a birthday present delayed at least, ruined at most. I'm holding out hope that NewLenses can regain my broken trust.”

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Posted 7 years ago

“used for the first time the turnaround was quick. This time a lot slower. However it does what it says on the package so this time good not very good”

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Posted 7 years ago

“Good communication. However glasses were returned with arms loose so they now slide down my nose. They were a perfect fit before I sent them off so I now have to get them tightened potentially at additional cost.”

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Posted 7 years ago

“Delivered within a week even with Easter break ! Amazing service and great glasses , well done , very pleased 😀”

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Posted 7 years ago

“Great, efficient service at a very reasonable price. I'm very pleased with my new lenses.”

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Posted 7 years ago

“Great service . Responsive to email queries, communicated through from receiving prescription to shipping. First time I’ve used them and would recommend this company. I am very pleased .”

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Posted 7 years ago

“Fantastic service (so fast!), value for money and new lenses, would definitely recommend!”

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Posted 7 years ago

“Excellent service and personal communication. Highly recommended!.”

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Posted 7 years ago

“Very happy with the quick service and quality and arrived super fast 👍🏼”

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Posted 7 years ago

“This is the 5th time I have used these they are absolutely amazing they now have a customer for life.”

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Posted 7 years ago

“Faultless service, very quick turnaround, great communication throughout. Many thanks, Steve.”

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Posted 7 years ago

“I'm pleasantly surprised at how this company can offer such a good service at such a low price. Not complaining though. Quick service, good quality.”

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Posted 7 years ago

“Excellent fitting, Great communication. Good people to deal with!”

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Posted 7 years ago

“Glasses just what I wanted. Very good service and quality. Would use again.”

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Posted 7 years ago

“great service will use again”

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Posted 7 years ago

“My lenses were replaced by yourselves and I can honestly say, they are the best, clearest lenses I've ever had. Outstanding value for the money. Thanks Christina.”

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Posted 7 years ago

“Great Price but Terrible customer service.”

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Posted 7 years ago

Hi Jamie, thank you for taking the time to provide feedback, it's much appreciated. However, we are puzzled as to why you think you had "terrible customer service". We received your order on 24 March and your glasses were dispatched 2 days later. I can see no other correspondence with you. Please let us know if there is anything we can help you with. Kind regards, Adam

Posted 7 years ago

“My third time of having my lenses done by these great people ! The vision through my very complicated presecription lenses is superb. They were helpful and speedy and usually the cost my super thin polarised lenses alone is in excess of £280....it was half that with Newlenses. SUPERB !”

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Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,792 reviews