I sent my frames off to Newlenses using a tracked postal service. Fortunately, I'm glad I did as the tracking revealed they tried to deliver but no one available to sign for them. After scrolling through the terms and conditions of Newlenses, I found in very small print, a contact telephone number. I phoned and was told due to staff sickness on that day, no one was available to receive my frames. However, they did go out of their way to retrieve them from the local post office and assured me I would have them sent back very soon fitted with my lenses. Sure enough, they arrived promptly and in a nice new glasses case which I didn't have before. The lenses are perfect and included a new set of nose bridge plates with a cleaning cloth. Very pleased with the price and quality. Just wish their contact telephone number was more easily displayed.