Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,779 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order n. #300000414 - Glasses are ok and shipped very fast. The lenses have been assembled correctly and without scratches. -1 star because, perhaps, international shipping should use a tracking service. I waited about 10 days without knowing where the package was. However, the store was willing to send another pair of glasses if they didn't arrive. Replies to emails were not very fast, but still acceptable, within 48 hours.”

Helpful Report

Posted 6 years ago

“A Tad difficult to get hold of via sales e-mail to get a repeat prescription, but once I tried the support e-mail all went fab, got my repeat prescription in only a few days. Great value and great glasses”

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Posted 6 years ago

“Very quick delivery. I ordered 2 pairs same frames but with different coatings, but there was nothing in the cases to say which were which. Hence 4 stars.”

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Posted 6 years ago

“Sent 'old lenses and frame' via post - within 10 days got new lenses, made and fitted and delivered. Have had 4 lens changes done and always good service and product.”

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Posted 6 years ago

“Excellent service plus good quality at a very good price.”

Newlenses.co.uk 5 star review on 10th May 2019

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Posted 6 years ago

“Delivered as promised - old glasses made new for a fraction of the cost of the highstreet robbers! Thanks”

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Posted 6 years ago

“excellent service and good value for money, will definitely recommend”

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Posted 6 years ago

“I sent my frames off to Newlenses using a tracked postal service. Fortunately, I'm glad I did as the tracking revealed they tried to deliver but no one available to sign for them. After scrolling through the terms and conditions of Newlenses, I found in very small print, a contact telephone number. I phoned and was told due to staff sickness on that day, no one was available to receive my frames. However, they did go out of their way to retrieve them from the local post office and assured me I would have them sent back very soon fitted with my lenses. Sure enough, they arrived promptly and in a nice new glasses case which I didn't have before. The lenses are perfect and included a new set of nose bridge plates with a cleaning cloth. Very pleased with the price and quality. Just wish their contact telephone number was more easily displayed.”

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Posted 6 years ago

“Did all that was needed in a timely way and the outcome was all I expected.”

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Posted 6 years ago

“Ordered 3 pairs of tinted lenses (Reglaze). Firstly i noticed that the tints weren't as expected (On one i ordered a 'Lightest' Yellow tint for computer work which turned out basically the same colour as canary melons..... far, far too dark). Secondly, and dangerously, i ordered and paid for anti-reflective and UV protection coatings on all three glasses... Not one of these lenses received any coatings... which is actually quite dangerous with dark tinted lenses or sunglasses as the pupil dilates and allows in more UV light, which must be filtered or risk serious eye damage now and in future. As of now i'm in contact with NewLenses customer care which is proving to be stressful, dismissive and anxiety provoking. Consider the two stars for good delivery and speedy service. Yet, not a good experience at all and a birthday present delayed at least, ruined at most. I'm holding out hope that NewLenses can regain my broken trust.”

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Posted 6 years ago

“used for the first time the turnaround was quick. This time a lot slower. However it does what it says on the package so this time good not very good”

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Posted 6 years ago

“Good communication. However glasses were returned with arms loose so they now slide down my nose. They were a perfect fit before I sent them off so I now have to get them tightened potentially at additional cost.”

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Posted 6 years ago

“Delivered within a week even with Easter break ! Amazing service and great glasses , well done , very pleased 😀”

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Posted 6 years ago

“Great, efficient service at a very reasonable price. I'm very pleased with my new lenses.”

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Posted 6 years ago

“Great service . Responsive to email queries, communicated through from receiving prescription to shipping. First time I’ve used them and would recommend this company. I am very pleased .”

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Posted 6 years ago

“Fantastic service (so fast!), value for money and new lenses, would definitely recommend!”

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Posted 6 years ago

“Excellent service and personal communication. Highly recommended!.”

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Posted 6 years ago

“Very happy with the quick service and quality and arrived super fast 👍🏼”

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Posted 6 years ago

“This is the 5th time I have used these they are absolutely amazing they now have a customer for life.”

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Posted 6 years ago

“Faultless service, very quick turnaround, great communication throughout. Many thanks, Steve.”

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Posted 6 years ago

Newlenses.co.uk is rated 4.8 based on 1,779 reviews