Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,760 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service! As an optical dispenser I was extremely specific in which particular brand and range of varifocal I wanted as a first time wearer. I received them just over 1 week later! Wow! The glazing was done exceptionally well, the interaction with the team throughout was prompt, informative and very pleasant! From the moment I put my varifocals on for the 1st time I adapted instantly (literally within a couple of minutes) I strongly recommend NewLenses as an alternative to the highstreet. My varifocals worked out to be over £100 cheaper than what I was quoted on the highstreet and the quality of lens I ordered far exceeded the lower standard quality I was offered by highstreet well known opticians that would have cost me more. Great job to the team! I will never go anywhere else now that I have experienced New Lenses A little advice from a professional perspective... if you are supplying your own frame for varifocals get the heights and mono PDs taken at the time of your sight test. It doesnt cost you anything and it helps the lab techs when glazing your frame! Fantastic job! Worth every penny and keeps more money in the pocket than to go anywhere else!”

Helpful Report

Posted 3 years ago

Hi Eve, Thank you very much for taking the time to provide your feedback. It is lovely to hear that our work is appreciated, especially from an optical dispenser! Please let us know if we can help with anything else in the future. Kind regards, Adam.

Posted 3 years ago

“I did a reglaze. The service was quick and I asked for gradual tint which was not on their advertised options but they were able to do this for me. Communication was fast, will def use them again!”

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Posted 3 weeks ago

“I couldn't add a buy one get one free to my basket every time I tried it just wanted to charge me full price so ended up with one pair instead of two. It needs to be made easier to get the offers but they are great quality”

Helpful Report

Posted 4 weeks ago

Firstly, we are pleased to hear that you are pleased with your glasses. Our Buy One Get One Free offer is activated by putting 2 qualifying products into your basket. We are sorry this wasn’t clear and we will contact you separately to arrange the second frame.

Posted 3 weeks ago

“Excellent very professional company arrived promptly very pleased with the lenses and excellent communication re posting etc . Andy is very helpful and this is my fifth pair to be reglazed by New lenses .”

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Posted 1 month ago

“Great service. My replaced glasses were returned to me in no time. I'm very pleased with them and the cost was excellent. I saved so much by using New Lenses. Thank you.”

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Posted 1 month ago

“I searched for weeks to find a company to fit replacement lenses into Rayban frames. Newlenses were extremely helpful and easy to communicate with. My order of transitions Xtractive lenses was completed quickly and I am delighted with the result. They are extremely competitive …this order would have cost several hundreds of pounds more at a high street opticians. I highly recommend this company.”

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Posted 1 month ago

“I wanted to keep my frames so lenses were changed at 50% of the price charged by a leading company that purports to "save" you money. Process was fairly smooth and glasses came back with new prescription and with the old lenses included. Communication could perhaps be improved. I was aware that glasses had been delivered but I was unaware of what went on after this. After I contacted the company my glasses arrived back after two days.”

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Posted 2 months ago

“Brialliant service, good price !”

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Posted 3 months ago

“A lot of opticians a bit sniffy about putting new lenses in old frames - so nice to find an easy and cost effective way of doing that. Easy to sort out on line and time frame not too bad in terms of getting finished glasses back. Tested with one pair which went reallywell, so now sent a second pair off.”

Helpful Report

Posted 3 months ago

“Reached out to Newlenses to replace a single glass lens with high refractive index. Glasses returned promptly and delighted with the result. Only complaint would be to Royal Mail ‘48 hours signed for’ which never acknowledged delivery and was 8 days before Newlenses received the glasses. Maybe review your carrier.”

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Posted 3 months ago

“Very helpful in making decisions and giving information. Fast response to questions. Excellent service.”

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Posted 4 months ago

“Very easy to order and was contacted by them asking for more information and they were very helpful. Delivery was quick and very efficient and a lot cheaper that going to SpecSavers.”

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Posted 5 months ago

“Excellent glasses company. I've used Newlenses in the past, and I have always had very good service from them.”

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Posted 5 months ago

“I've been ordering my lenses here for many years, and the quality is great!”

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Posted 5 months ago

“I’ve used this service before a few times and every time it’s been perfect - communication is excellent and this has saved me so much money . I bought my glasses online and used new lenses the saving was over 200 . I will always use you as the glasses take a matter of a week”

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Posted 6 months ago

“Excellent and efficient service. Easy to order online, and can provide information without submitting your prescription.”

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Posted 8 months ago

“Great service! I sent a pair to this firm and one to vision Express still waiting for vision express weeks after Newlenses got them to me! Only took 10 working days”

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Posted 8 months ago

“Fantastic serviced”

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Posted 8 months ago

“Great service. Fair price and good communication with customer. I would use them again”

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Posted 9 months ago

“I have had 3 reglaze lens services, all with good quality lenses and all with a quick turnaround would recommend.”

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Posted 9 months ago

“Returning customer, Andy kept me up to date regularly in respect of progress of my order. Great service, would recommend to everyone.”

Helpful Report

Posted 9 months ago

Newlenses.co.uk is rated 4.8 based on 1,760 reviews