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Newlenses.co.uk Reviews

4.8 Rating 1,641 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

4.8

Based on 1,641 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk.
PO Box 393
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 4th June 2021

Newlenses.co.uk 5 star review on 22nd October 2020

Newlenses.co.uk 5 star review on 28th June 2020

Newlenses.co.uk 5 star review on 15th June 2020

Newlenses.co.uk 5 star review on 5th June 2020

Newlenses.co.uk 5 star review on 4th June 2020

Newlenses.co.uk 5 star review on 19th April 2020

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service! As an optical dispenser I was extremely specific in which particular brand and range of varifocal I wanted as a first time wearer. I received them just over 1 week later! Wow! The glazing was done exceptionally well, the interaction with the team throughout was prompt, informative and very pleasant! From the moment I put my varifocals on for the 1st time I adapted instantly (literally within a couple of minutes) I strongly recommend NewLenses as an alternative to the highstreet. My varifocals worked out to be over £100 cheaper than what I was quoted on the highstreet and the quality of lens I ordered far exceeded the lower standard quality I was offered by highstreet well known opticians that would have cost me more. Great job to the team! I will never go anywhere else now that I have experienced New Lenses A little advice from a professional perspective... if you are supplying your own frame for varifocals get the heights and mono PDs taken at the time of your sight test. It doesnt cost you anything and it helps the lab techs when glazing your frame! Fantastic job! Worth every penny and keeps more money in the pocket than to go anywhere else!”

Helpful Report

Posted 9 months ago

Hi Eve, Thank you very much for taking the time to provide your feedback. It is lovely to hear that our work is appreciated, especially from an optical dispenser! Please let us know if we can help with anything else in the future. Kind regards, Adam.

Posted 9 months ago

“I am very disappointed with the service received, to receive my reglazed glasses it took almost two months and has been impossible to talk to them by phone and by mails with ZERO response at the point I had to get involved PAYPAL to get an answer and when I received the glasses the rimless frame wasn't fitted properly, I went to Specsavers to refit the frame, the lens is a different shapes. Last year the sent my glasses to another customer in Scotland Well I won't be using them again”

Posted 6 hours ago

“Problem free delivery of glasses”

Posted 1 day ago

“Brilliant rimless bifocals absolutely perfect at a very good price after buying a pair of single vision for driving. Took longer than expected but well worth the wait. Thank you very much. Bob H.”

Posted 2 weeks ago

“A great pleasure to deal with. Always helpful and willing to reply to my enquiries”

Posted 3 weeks ago

“Would like to have had a contact phone number. Happy with everything else.”

Posted 3 weeks ago

“Good service, prompt in returning finished glasses. My old frames were in good condition so there didn’t seem to be any reason not to reuse them and the cost was significantly less than buying new!”

Posted 1 month ago

“Newlenses fitted "new lenses" to my very ancient frames. All achieved in superfast time with very little hassle. I will definitely be using this company again. So much cheaper than using one of the high street opticians. Highly recommended.”

Posted 1 month ago

“Very pleased with lens replacements reasonable turnaround helpful when contacted”

Posted 1 month ago

“Good quality lenses, quickly turned around and easy to do.”

Posted 1 month ago

“Excellent, quick service.”

Posted 1 month ago

“Me and my partner have used Newlenses for some years now and we have always received top service and quality products for competitive prices. Highly recommended business!”

Posted 1 month ago

“Very pleased with the service. My second time sending frames to them - highly recommended.”

Posted 1 month ago

“I've had 3 pairs of glasses "re-glazed" - really pleased with with 2 pairs, but the 3rd pair - a half-rimmed frame by Yves Stain Laurent just don't look right, which is a shame.”

Posted 1 month ago

“Was a little reluctant initially to use new lenses.co.Uk, but I shouldn’t have been. Ordering, posting was very easy, and my glasses were returned to me very quickly, and I love the lenses.”

Posted 1 month ago

“An excellent service . New lense were put into my favourite frames and returned to me in the case that I sent them in within a working week. Would use again .”

Posted 1 month ago

“Excellent glasses at a good price”

Posted 2 months ago

“I was initially wary of sending my quite expensive frames to a company that was new to me via the Internet. I found the website easy to navigate and ordered and paid for my new lenses. The whole process took about a week and when my new glasses arrived they were perfect. I would have no hesitation in recommending this company to my friends and family.”

Posted 2 months ago

“Excellent glasses, the best varifocals I have ever owned.”

Posted 2 months ago

“The process was really straightforward and the conversations I had with Andy were great. Overall the service I received was first class and my snooker lenses are perfect. Thanks Kevin”

Posted 2 months ago

“Excellent service. Glasses were returned in a week. Good communication & replacement lenses were perfect.”

Posted 2 months ago

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Newlenses.co.uk is rated 4.77 based on 1,641 reviews