Newlenses.co.uk Reviews - Read 1,166 Genuine Customer Reviews | www.newlenses.co.uk

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Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service
average delivery time	Next Day
on-time delivery	97%
accurate and undamaged orders	98%
Customer Service
communication channels	Telephone, Email
queries resolved in	Under an hour
customer service	4.74 out of 5

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk.
PO Box 393
Broxbourne
EN11 1GU

Write Your review

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“I have just received my fourth pair of re-glazed spectacles (3 reading and one varifocal), and I can only say that the quality is excellent - nothing can beat the pricing either. Anyone could write this, I know, but I have been a certified ophthalmic optician back in the days, and I do know how to glaze glasses. Even my buffalo horn specs have been fitted perfectly. Customer service is fast and very personal. I will be back for sure. Thank you!”

Posted 2 months ago

“Fantastic service . Never ordered lenses online before. Great communication and support Found these easy to make choices .priced so you know your budget. Fantastic communication. Glasses arrive looking professionally prepared . So pleased with them . Will be having another pair lensed . They couldn't possibly improve on this service . Thank you so much!”

Posted 7 minutes ago

“Glasses were an excellent price and delivered on schedule. Good communication from order to delivery.”

Posted 2 hours ago

“Great value glasses. Slightly problematic website.”

Posted 2 days ago

“Very good communication and great new lenses in my glasses thank you.”

Posted 3 days ago

“So quick and really great Quality lenses! Would highly recommended.”

Posted 3 days ago

“really pleased with glasses really quick delivery great price will be use again thank you you were great”

Posted 3 days ago

“Reasonable efficiency and brilliant service thank you, were be back.”

Posted 4 days ago

“Great company to deal with online ordering was easy”

Posted 4 days ago

“Happy with the quick and quality service from Newlenses. I’ve used it numerous times for re-glazing and received the same high standard quality each time. Good price/quality comparison.”

1 Helpful Report

Posted 6 days ago

“Fantastic service . Great price Reliable Great customer care Will be using again for spare glasses”

1 Helpful Report

Posted 6 days ago

“This is the 2nd time I've used Newlenses, sending two pairs of glasses this time. Turnaround was within 7 days and as before, perfect quality. Very happy indeed.”

Posted 1 week ago

“I haven’t received them yet so can’t right a review”

Posted 1 week ago

Hi Jackie,

Thank you for taking the time to write a review, and I'm very sorry to hear that your glasses haven't arrived. We posted these by Royal Mail First Class several days ago and, according to the tracking information, they were delivered on the 24th of March. Please contact us at support@newlenses.co.uk and we will do everything we can to help you with this. Kind regards, Adam

Posted 1 week ago

“Excellent service and very good price. Turnaround time was good,a week from placing the order to receiving the glasses.”

1 Helpful Report

Posted 1 week ago

“I received an excellent service delivered in good time given I live abroad. Pricing very competitive with a quick response to query re. Login problem. Will definitely use again.”

Posted 1 week ago

“Got our order back today. We are delighted with the prescription. We have used others company’s in the past, but your turn around was unbelievable thank you. Very very pleased Mr Cork.”

Posted 1 week ago

“had two pairs from NL now, both reglaze of unavailable frames for the highstreet very happy with both prescription are fine and quickness was fine. had to send pictures as they were variofocal but no problems countered”

Posted 2 weeks ago

“Newlenses offer an excellent service, from easy to follow instructions, to receiving the glasses back prompty.”

Posted 2 weeks ago

“Fantastic value very fast turnaround”

Posted 2 weeks ago

“Easy to use website, received regular text and email updates on order status. Sending and receiving frames back (as had a re-glaze) was in under a week. Lovely quality, beautiful job - really happy - will be sending my other frames to have lens' replaced. Would def recommend.”

Posted 2 weeks ago

“Easy to use and fast,. will use again”

Posted 2 weeks ago

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Newlenses.co.uk is rated 4.77 based on 1,166 reviews