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Newlenses.co.uk Reviews

4.8 Rating 1,721 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

4.8

Based on 1,721 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 4th June 2021

Newlenses.co.uk 5 star review on 22nd October 2020

Newlenses.co.uk 5 star review on 28th June 2020

Newlenses.co.uk 5 star review on 15th June 2020

Newlenses.co.uk 5 star review on 5th June 2020

Newlenses.co.uk 5 star review on 4th June 2020

Newlenses.co.uk 5 star review on 19th April 2020

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hello , I wanted to use a favourit frame of mine , I have not worn glasses since I had lense replacement on both eyes 6 years ago. my eyesight is deteriorating and reading now is quite a chalenge . SO! . I got a test and sent you my frames to get "reading only lenses (new script also sent . it may be "my replacement lenses? are hard to script? , but , my new reading glasses make very little difference to my reading ability before, I am dissapointed , in spite of being a fair price , hardly any help with reading vision .”

Posted 2 months ago

“Sent glasses with an email/request about my prescription. Took several days for a response after sending my frames. 2 weeks later I enquired only for them to reply that it couldn't be done. 2 weeks they had my glasses and didn't say anything. Not great to be honest.”

Posted 2 years ago

“The glasses were processed by Newlenses quickly. However, it took 14 days (yes 14 days) to arrive after being dispatched!”

Posted 2 years ago

Hi Roy, Thanks for the mail and I’m glad you’ve now received your glasses. Just to confirm, the glasses were sent to you via Royal Mail 1st Class recorded and the typical delays we’ve been seeing are just a few days – this took an exceptionally long time to arrive and I’m sorry again for this. More often in these scenarios, Royal Mail make an attempt to deliver and return back to us if it’s not been successful but this doesn’t seem to be the case here. Either way, I can assure you that this is a one-off issue and please let me know if I can help in the future. Kind regards, Andy. newLenses.co.uk

Posted 2 years ago

“I read in your reviews that it would take 5 to 10 working days for my lenses to be delivered, I wrote twice to find out what was happening to them, 5 weeks later I got them. I did like them but found the long wait very disappointing. Margaret Brennan”

Posted 2 years ago

“Very speedy service but paid for a more premium package and yet the lenses just get filthy stupidly quick. More than I have ever experienced before. Supposed to have anti glare on but do not, supposed to be anti scratch but are not. Seem to be cheap materiel used.”

Posted 3 years ago

Hi, thank you for taking the time to write a review. I'm very sorry to hear that you were unhappy with the quality of the lenses. I can assure you that your lenses had all coatings applied, including anti scratch, anti glare and the UV400 filter. We *only* use top quality branded lenses such as Essilor, Kodak etc.

Posted 3 years ago

“I thought I was getting two pairs but only got one. My wife laughs at my glasses asking why I chose a child’s glasses as they are small.”

Posted 3 years ago

“Unfortunately one of my lenses had a scratch on them :-(”

Posted 3 years ago

Hi, thank you for your review and I'm very sorry to hear about the scratch - that is most unusual as we have very stringent quality checks before we send out the glasses. If you would like to contact us at support@newlenses.co.uk, we will be happy to replace the lens for you. Kind regards.

Posted 3 years ago

“I haven’t received them yet so can’t right a review”

Posted 4 years ago

Hi Jackie, Thank you for taking the time to write a review, and I'm very sorry to hear that your glasses haven't arrived. We posted these by Royal Mail First Class several days ago and, according to the tracking information, they were delivered on the 24th of March. Please contact us at support@newlenses.co.uk and we will do everything we can to help you with this. Kind regards, Adam

Posted 4 years ago

“I cannot use them s the focus is to short,the old lenses were better.,not very pleased with lenses”

Posted 4 years ago

“I was really pleased with the service provided as I felt the price was very reasonable and the glasses were fitted with new lenses and returned to me quicker than the estimated time. Unfortunately my glasses were returned out of shape and would not sit on my face. This meant visiting a local optician to bend them back and tighten up for me. This is why I can only give a 2 star rating.”

Posted 4 years ago

“Delay initially as I was asked to send photos of myself in glasses, this could have been requested from the initial order set up. When the glasses finally arrived, the frames packaging was ripped and torn. Oakley lens cloth missing Frames were twisted. Most importantly the glasses are unwearable now as the reading portion of the lense seems to be out of place meaning i cannot use my laptop whilst wearing them. meaning I am having to get a completely new pair. Not impressed.”

Posted 4 years ago

“Ordered 3 pairs of tinted lenses (Reglaze). Firstly i noticed that the tints weren't as expected (On one i ordered a 'Lightest' Yellow tint for computer work which turned out basically the same colour as canary melons..... far, far too dark). Secondly, and dangerously, i ordered and paid for anti-reflective and UV protection coatings on all three glasses... Not one of these lenses received any coatings... which is actually quite dangerous with dark tinted lenses or sunglasses as the pupil dilates and allows in more UV light, which must be filtered or risk serious eye damage now and in future. As of now i'm in contact with NewLenses customer care which is proving to be stressful, dismissive and anxiety provoking. Consider the two stars for good delivery and speedy service. Yet, not a good experience at all and a birthday present delayed at least, ruined at most. I'm holding out hope that NewLenses can regain my broken trust.”

Posted 4 years ago

“Great Price but Terrible customer service.”

Posted 5 years ago

Hi Jamie, thank you for taking the time to provide feedback, it's much appreciated. However, we are puzzled as to why you think you had "terrible customer service". We received your order on 24 March and your glasses were dispatched 2 days later. I can see no other correspondence with you. Please let us know if there is anything we can help you with. Kind regards, Adam

Posted 5 years ago

“Non mi sono ancora arrivati ,ho sollecitato più volte ma senza notizie della consegna”

Posted 5 years ago

“I sent an up to date prescription with my order and it arrived in good time but the glasses were far to large and the reading quality of the lense was poor....was going to purchase more if they were alright and for the money wasn't expecting anything special,but...lets just say I wont be back and wont recommend to anyone...regards...”

Posted 5 years ago

“I paid for 1st Class Parcel and told that delivery would take 1-2 business days. 5 days later I still have not received my glasses. A phone call to support was no use, as they couldn't even tell me if they had been dispatched, just that my order was being processed. I am going on a course on Friday and will be unable to see any of the information needed if I have not received my glasses by then. Very disappointing as this is the second online opticians that I have used, and wish that I had stayed with glasses direct. I will not be recommending them, like I did previously with the other company.”

Posted 5 years ago

Hi Natalie, thank you for your review. Your glasses took 4 days to complete, which is longer than usual so for that we apologise. Please let us know if we can help with anything else in the future. Kind regards.

Posted 5 years ago

“The glasses weren't what I expected I won't be buying them again they kept falling off my face resulting in someone standing on them and breaking them. The glasses themselves were bigger on my face I looked strange in them according to family members”

Posted 5 years ago

Hi Denise, I'm very sorry that your frames didn't suit you, we offer a no quibble refund policy if you aren't happy with your frames for any reason.

Posted 5 years ago

“NICE FRAMES BUT NOT SUITED TO THE BULLET PROOF LENSES SUPPLIED . SUPPORT VERY POOR NO ANSWER TO MY MAIL. BILL LILLEY”

Posted 5 years ago

Hi Bill, Thank you for taking the time to provide feedback. I replied to your email within 4 minutes of receiving it :-) As I mentioned, you chose the cheapest (free) lenses, which are as you say quite thick for your prescription. We have offered to make up new thinner lenses and only charge you the difference in upgrade cost. Please email us at support@newlenses.co.uk to discuss. Kind regards.

Posted 5 years ago

“Comms where good however didnt receive what I ordered. 1.74 lenses where considerably thicker than my previous 1.67 high insex lenses. In addition had a significant amount of aberation so sadly returned lenses for refund..”

Posted 6 years ago

Hi Martin, I'm very sorry to hear that you were not happy with the lenses. The lenses we supply for varifocals are genuine Kodak Elite Varifocal Digital Freeform lenses, which are considered the best available. I'm very surprised that they would be thicker than your existing 1.67 lenses, and we get extremely positive feedback from our customers on these lenses. We would welcome the chance to investigate this and resolve this for you, but in this case we have agreed a full refund for you. Please let us know if there is anything else we can help you with in the future. Kind regards, Adam

Posted 6 years ago

“The case was damaged,ie the black button clip came apart from the case once I opened the case”

Posted 6 years ago

Hi Shaun, I'm very sorry to hear about the issue with the Dunlop glasses case, we've never had any issues before and I will send a replacement case out to you. Kind regards, Adam

Posted 6 years ago

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Newlenses.co.uk is rated 4.8 based on 1,721 reviews