North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,481 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,481 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 2nd September 2025

167

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing, almost instant customer service (the best we’ve had in a long time from any company). The trophies arrived well packaged, the nice presentation boxes and were such good quality, they looked great! We’re so pleased with them and will order again!”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your amazing feedback! We’re thrilled to hear you experienced such quick customer service and that you loved the quality and presentation of the trophies. It means a lot to us to be recognized for our efforts, and we can’t wait to work with you again! Thanks again, The NE Trophies Team

Posted 1 month ago

“I'm pleased with the quality of the item. It's exactly what I was expecting and my order was delivered promptly.”

Helpful Report

Posted 2 months ago

Hi Susan, Thank you for your feedback! We’re glad to hear the item met your expectations and was delivered promptly. It’s been a pleasure serving you, and we look forward to helping you again in the future! Best regards, The NE Trophies Team

Posted 1 month ago

“We used NE Trophies for a company event where we were giving out some awards to staff for some light hearted competitions. The six tropiphies we got were superb - all of the winners were commenting how 'we didn't think this place would get us a proper trophy'. In reality we only paid £13 per trophy for them to be personalised and a very decent size. One lad put it on Facebook for all of his friends back home in South Asia! Personalising them online was very easy, and the delivery was quick (I may have left it a tad last minute). Genuinely could not recommend them enough.”

Helpful Report

Posted 2 months ago

Hi David, Thank you so much for your fantastic feedback! We’re delighted to hear the trophies were a hit at your company event — and that the winners loved them so much, even sharing on Facebook! It’s great to know we could offer quality trophies at a great price, and that the personalisation process was easy and quick, even with your last-minute order. We truly appreciate your recommendation and look forward to helping with any future events! Thanks again, The NE Trophies Team

Posted 1 month ago

“Very helpful, prompt response, super quick delivery.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your kind words! We’re glad to hear you found our team helpful and appreciated the prompt response and quick delivery. Looking forward to assisting you again soon! Best regards, The NE Trophies Team

Posted 1 month ago

“Good service, trophies arrived promptly and good quality. Thanks”

Helpful Report

Posted 2 months ago

Hi Sheila, Thank you for your feedback! We’re pleased to hear you were happy with our service, prompt delivery, and trophy quality. Thanks for choosing NE Trophies—we look forward to helping you again! Thanks again, The NE Trophies Team

Posted 1 month ago

“Perfect thank you and extremely quick delivery.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your kind feedback! We’re glad you’re happy with the product and speedy delivery. It’s been a pleasure serving you! Best regards, The NE Trophies Team

Posted 1 month ago

“Absolutely fantastic service. Communication was incredible and the finished products are superb. Highly recommend.”

Helpful Report

Posted 2 months ago

Hi Emma, Thank you so much for your fantastic feedback! We’re thrilled to hear you enjoyed the communication and are happy with the finished products. Your recommendation means the world to us! We look forward to working with you again soon. Best regards, The NE Trophies Team

Posted 1 month ago

“Flipping love them. I did an unboxing and was quite clear about how awesome they were.”

North East Trophies 5 star review on 30th June 2025

Helpful Report

Posted 2 months ago

Hi Neil, We absolutely love hearing that—thank you so much! It’s fantastic to know you enjoyed the unboxing and think the trophies are awesome. Your excitement really made our day and we loved the Logos too. Can’t wait to work with you again soon! Cheers, The NE Trophies Team

Posted 1 month ago

“Excellent service. A friendly team with and efficient service. Customer service is 10/10 and they always deliver on time, even with rush orders.”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had a great experience with our friendly and efficient team. Providing top-notch customer service and timely deliveries, even on rush orders, is something we take great pride in. We truly appreciate your support and look forward to assisting you again soon! Best regards, The NE Trophies Team

Posted 1 month ago

“excellent service and arrived on time as stated.”

Helpful Report

Posted 2 months ago

Hi Steven, Thank you for your kind feedback! We’re glad to hear your order arrived on time and that you’re happy with our service. We look forward to helping you again in the future! Best regards, The NE Trophies Team

Posted 1 month ago

“NE Trophies excelled in their provision of personalised glassware for my function, offering exceptional customer service and clear communication throughout the process. Their attention to detail ensures high-quality products tailored to the needs of the customer. With a friendly, professional team, they prioritise customer satisfaction, making them a reliable choice for unique, memorable event glassware solutions.”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you so much for your thoughtful and glowing review! We’re delighted to hear that our personalised glassware and customer service met your expectations. Attention to detail and clear communication are priorities for us, and it’s wonderful to know that they made your experience smooth and enjoyable. It was a pleasure working with you, and we truly appreciate your kind words about our team. We look forward to helping you with any future events or projects! Warm regards, The NE Trophies Team

Posted 1 month ago

“Couldn’t of been more helpful, I was so relieved as had forgotten to order our annual trophy, but no problem all sorted and delivered in 48 hours. Thank you so much!”

Helpful Report

Posted 2 months ago

Hi Lynn, We’re so happy we could help out. It’s great to hear we could sort everything quickly and get your annual trophy delivered in time. Thank you for trusting us, and if you ever need anything else (even last minute!), we’re always here to help. Best wishes, The NE Trophies Team

Posted 1 month ago

“Fast turnaround, great trophies at really affordable prices. Will definitely use again.”

Helpful Report

Posted 2 months ago

Hi Angela, Thank you so much for your kind words! We’re thrilled to hear you were happy with the fast turnaround, quality trophies, and affordable prices. We can’t wait to work with you again! Best regards, Louisa NE Trophies

Posted 1 month ago

“Always great service, quality goods. We have used several times now and never an issue and always happy to meet our requirements.”

Helpful Report

Posted 2 months ago

Hi Neil, Thank you so much for your continued support and kind words! We’re delighted to hear you’ve been happy with our service and quality each time you’ve used us. It means a lot to know we consistently meet your requirements. We look forward to working with you again soon! Thanks again, Louisa NE Trophies

Posted 1 month ago

“Item ordered, processed and delivered efficiently. Happy with the service and product provided.”

Helpful Report

Posted 2 months ago

Hi Murdo, Thank you for your feedback! We’re glad to hear you’re happy with the efficient processing and delivery, as well as the product. It’s been a pleasure serving you, and we look forward to helping again in the future! Best regards, The NE Trophies Team

Posted 1 month ago

“Good professional service from the retailer & in general, all around. Good product & good price.”

Helpful Report

Posted 2 months ago

Hi John, Thank you for your positive feedback! We’re pleased to hear you were happy with our professional service, product quality, and pricing. It’s great to know we could meet your expectations. We look forward to assisting you again in the future! Best regards, The NE Trophies Team

Posted 1 month ago

“Absolutely fantastic customer service Would definitely recommend 5*****”

Helpful Report

Posted 2 months ago

Hi Claudia, Thank you so much for the fantastic feedback and the 5 stars! We’re thrilled to hear you had such a great experience and truly appreciate your recommendation. We look forward to working with you again soon! Best regards, The NE Trophies Team

Posted 1 month ago

“These trophies were intended for presentation to senior representatives of our key corporate sponsors, BMW and Carole Nash Insurance as well as the charity I supported through a recent fundraising event. Unfortunately, the trophies are not of a standard suitable for such an important occasion. The issues with the trophies include: Poor overall finish Chips on the stands Sharp, exposed mesh steel edges Internal mesh not covering the required area One trophy is off-centre on its base Excessively thick paint application on the bases, appearing as though it’s running off I was told I’d be issued a refund and a company would collect the trophies. This has not happened”

Helpful Report

Posted 2 months ago

Dear Damian Thank you for taking the time to share your feedback. We’re truly sorry to hear that the trophies didn’t meet expectations—especially for such an important event involving your corporate sponsors. We take enormous pride in the quality of our products and service, and it’s very disappointing to learn that these items fell short. Please accept our sincere apologies for the inconvenience and frustration this has caused. We’d also like to clarify that we hadn’t received any communication from you about this order prior to your review. Had we known, we would have been more than happy to arrange a return, replacement, or refund right away—as part of our commitment to 100% customer satisfaction. The issues you've described are not in line with our usual standards, and we’re now investigating what may have gone wrong in this case. It’s possible that some of the damage occurred during transit despite our careful packing processes, and we’ll be reviewing this closely to prevent future occurrences. We're reaching out via email to resolve this promptly and hope to put things right for you without further delay. Kind regards, Andrew Customer Service Team North East Trophies

Posted 2 months ago

“Excellent product and service.”

Helpful Report

Posted 2 months ago

Hi John, Thank you for your kind words! We’re glad you’re happy with both the product and service. It’s been a pleasure working with you! Best regards, The NE Trophies Team

Posted 1 month ago

“Excellent cooperation to provide a solution. Highly recommend these guys.”

Helpful Report

Posted 2 months ago

Hi John, Thank you so much for your kind recommendation! We’re glad we could work together to find the perfect solution for you. Your support means a lot to us, and we look forward to assisting you again in the future. Thanks again, The NE Trophies Team

Posted 1 month ago

North East Trophies is rated 4.9 based on 3,481 reviews