North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,949 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 19th June 2026

Sebastian S

North East Trophies 5 star review on 9th May 2026

Laurie G

Jack E

North East Trophies 5 star review on 5th April 2026

Debbie D

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trophy was lovely and came on the day but Royal Mail posted it to a neighbours half the way down my road and they had no idea of my package. Lucky Royal Mail took a pick of their front porch.”

Helpful Report

Posted 4 weeks ago

Thank you for your review, Sama. We’re so pleased to hear you were happy with the trophy and that it arrived on the expected day. We’re sorry to hear about the confusion with the Royal Mail delivery — we understand how frustrating it can be when a parcel is left at the wrong address. We’re glad it was located safely and hope the trophy was enjoyed! Thanks again, Louisa

Posted 3 weeks ago

“I’ve ordered sports day medals for my kids a couple of times from NE Trophies now and the items are always great and delivery is quick. This is the first time I’ve paid to have the medal engraved but wouldn’t bother in future as the engraving is not good. It has barely marked the medal and is not very readable.”

Helpful Report

Posted 1 month ago

Good afternoon Darren, Thank you so much for your review, and for taking the time to send us the photo. We're very sorry to see that the engraving isn't as clear as it should be. We really appreciate you bringing this to our attention, especially as a loyal customer. We want to make this right, so we'll be sending you two replacement medals with the engraving redone to the standard you should have received. Thank you again for letting us know. Your feedback helps us improve, and we truly appreciate your continued support. We hope the replacements will be exactly what you were expecting. Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Great service”

Helpful Report

Posted 1 month ago

Good morning Rosemary, Thank you very much for your order with us. We're so pleased to hear you were happy with our service. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ NETrophies

Posted 1 month ago

“Nice looking trophies and as described, great delivery turnaround.”

Helpful Report

Posted 2 months ago

Good afternoon Tony, Thank you for your order with us. We're delighted to hear that you were pleased with the trophies and that they matched the description. It's also great to know our quick delivery met your expectations. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ NETrophies

Posted 2 months ago

“Great looking trophies”

Helpful Report

Posted 4 months ago

Good morning Lindsay, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you’re happy with how the trophies look. We hope they make your event extra special! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ NETrophies

Posted 4 months ago

“Happy with my trophy And I’m happy with the speed of response in the emails”

Helpful Report

Posted 4 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re really pleased to hear you’re happy with your trophy and that our email responses were quick and helpful. It’s great to know we could make the experience a positive one for you! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ NETrophies

Posted 4 months ago

Author didn't leave any comments.

Helpful Report

Posted 6 months ago

Good morning, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 6 months ago

“Got exactly what I asked for. Great service.”

Helpful Report

Posted 7 months ago

Good morning Keith, Thank you very much for your order with us. We’re delighted to hear you got exactly what you were looking for and that you were happy with the service. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ NE Trophies

Posted 7 months ago

“Quick delivery. Quality is great”

Helpful Report

Posted 9 months ago

Good afternoon Funke, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Custom Gift Co

Posted 9 months ago

“Really happy with our trophies. Excellent value and great service, especially from Caitlin who was really helpful with placing our order. They deserve an award themselves, and we'll almost certainly be back for more.”

Helpful Report

Posted 9 months ago

Good afternoon Nick, Thank you for your order with us! We’re thrilled to hear you’re happy with the trophies and our service, I was very happy to help you. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Custom Gift Co

Posted 9 months ago

“Excellent company made 17 awards, printing was excellent, solid glass, very presentable - we were excited to present them at the venue in Belgium. Unfortunately, when we travelled to the venue, we found that a few got chipped and the printing had come off - this is despite them being in their boxes and well packaged. They were so good about this and went out of their way to replace them all. Fantastic communications, and I would buy again.”

Helpful Report

Posted 10 months ago

Good afternoon, Thank you so much for taking the time to share your experience! We’re thrilled to hear that you were happy with the quality and presentation of your awards, and that our team’s communication made a positive difference. We’re very sorry to hear that a few of the awards were damaged, but we’re glad we could resolve the issue quickly and ensure you had replacements in time for your event. We truly appreciate your kind words and your trust in us, and we look forward to working with you again in the future! Kind Regards, Caitlin Marketing @ Custom Gift Co

Posted 9 months ago

“Reasonably priced for trophy and prompt service”

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Posted 11 months ago

“The Trophy arrived in 2 days as I paid for a faster service. The Trophy was good quality it would have been better if the gray wider base was on it too though.. If the Details was golden coloured instead of Bronze looking it would have been perfect. 👍🏼”

Helpful Report

Posted 11 months ago

Hi Hassan, Thank you for your feedback and for choosing our faster delivery option! We’re glad you’re happy with the quality of the trophy. We’d love to better understand your comment about the “gray wider base” to assist you further. Please feel free to contact us directly so we can help make things right. — North East Trophies

Posted 10 months ago

“NE Trophies were very helpful when putting together the text on my awards. The order went through quickly and received in a few days. The Awards look very professional. Thank you NE Trophies”

Helpful Report

Posted 11 months ago

Hi Suzanne, Thank you so much for your kind words! We’re delighted to hear you found our help valuable and that the awards arrived quickly and look professional. If you don’t mind sharing, we’d love to know what we could have done to make your experience a 5-star one. Your feedback helps us continue to improve! Thanks again The North East Trophies Team

Posted 11 months ago

“Medals are excellent quality communication was good throughout Richard Wintle”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for your kind words about the medals and communication — we really appreciate it! We noticed you gave us 4 out of 5 stars and would love to know if there’s anything we can do to make your experience a full 5-star one next time. Looking forward to hearing from you! Best regards, The NE Trophies Team

Posted 1 year ago

“First trophy arrived broken, as it was not in a box and suffered while with Royal Mail. Replacement arrived in a box with additional packaging and was in good condition.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for your honest feedback, and we're really sorry the first trophy arrived damaged. We appreciate your patience and are glad to hear the replacement arrived safely and in good condition. We’ll take your comments on board to help us improve our packaging going forward. Thanks again for giving us the chance to make it right! – The North East Trophies Team

Posted 1 year ago

“Superb service and products. Would but again.”

Helpful Report

Posted 1 year ago

Hi Nij, Thank you so much for your wonderful feedback! We're glad you enjoyed our service and products. If you don’t mind sharing, we’d love to know what we could do to make your next experience a 5-star one. We really appreciate your support and look forward to serving you again! – The North East Trophies Team

Posted 1 year ago

“Excellent customer service and trophy’s”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you so much for your kind words about our customer service and trophies! We’re glad you had a great experience. If you don’t mind sharing, we’d love to know what we could do to make it a 5-star experience next time. Your feedback really helps us improve! – The North East Trophies Team

Posted 1 year ago

“Top notch kit”

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Posted 1 year ago

Hi Gary, Thank you so much for your kind words – we're really glad to hear you think the kit is top notch! 😊 We’re always striving to give a 5-star experience, so if there’s anything we could do better to earn that last star, we’d love to hear your thoughts. Your feedback means a lot to us! Warm regards, Louisa

Posted 1 year ago

“Great company, easy to explain what’s needed and great advice with top quality products.”

Helpful Report

Posted 1 year ago

Hi Phil, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 1 year ago

North East Trophies is rated 4.9 based on 3,949 reviews