North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,381 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 3rd July 2025

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First trophy arrived broken, as it was not in a box and suffered while with Royal Mail. Replacement arrived in a box with additional packaging and was in good condition.”

Helpful Report

Posted 1 month ago

“Superb service and products. Would but again.”

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Posted 1 month ago

“Excellent customer service and trophy’s”

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Posted 1 month ago

“Top notch kit”

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Posted 2 months ago

“Great company, easy to explain what’s needed and great advice with top quality products.”

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Posted 5 months ago

Hi Phil, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 4 months ago

“the product is lovely and the presentation is great. A bit of an issue with the logo at first but it was rectified and replaced without issue”

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Posted 6 months ago

Hi Janice, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your trophy and our service but apologies for the misunderstanding regarding the original Logo, I'm glad this was rectified immediately for you. Thank you for your support, we really appreciate it and hope to hear from you again in the future. Kind Regards Louisa North East Trophies

Posted 6 months ago

“Good quality trophies - brilliant turnaround time.”

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Posted 6 months ago

Hi Katherine Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa NorthEast Trophies

Posted 6 months ago

“Great medal, arrived in a good time”

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Posted 7 months ago

Hi Aqsa, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 6 months ago

“Very quick service. Happy with final outcome but found it difficult to use the website for actual requirements. Had to message and call twice to discuss ordering. It would of probably been straight forward if an advertised trophy was required but not if a variance was required. It was not an easy process to get the trophy we wanted but we got there in the end. It was delivered well packed and apart from a few finger prints on the glass to be polished off it is ready to present to our long servicing bowls member.”

Helpful Report

Posted 9 months ago

Hi Deborah, Thank you very much for your order with us. We are glad to hear you are happy with your Sterling Nickel Plated Trophy Cup with Lid and our service. We're sorry you had problems navigating the Website, this is not something we hear of often but we are continually making improvements to it. We're glad however that the customer service team were able to help and guide you through it. Thank you very much for your feedback, we hope to work with you again in the future. Kind regards, Louisa North East Trophies

Posted 9 months ago

“Great Service and brilliant product”

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Posted 10 months ago

Hi Thank you so much for taking the time to rate North East Trophies and leaving us a fantastic 4-star review! Your feedback helps us to keep improving, and we are grateful for your kind words. If there was anything we could have done better in order to get that last star, please feel free to contact us and let us know. Thank you again for choosing North East Trophies and for your wonderful review. We look forward to serving you in the future! Kind regards Andrew NE Trophies Team

Posted 10 months ago

“quick, efficient service and product as described.”

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Posted 10 months ago

Hi Jeff, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 10 months ago

“Transaction was fine, I had a big order and there were issues with stock. I would recommend trying to update the website more often to allow customers to see what's available. Appreciate all the help given in helping getting everything sorted in the end.”

Helpful Report

Posted 10 months ago

Hi Jasper, Thank you very much for your latest order with us & valuable feedback! We are glad to hear you are happy with your trophies and that everything arrived on time. Apologies for the unforeseen stock issues. It is something that we are constantly improving on within our warehouse management system. Once again it's been a pleasure to work with you on your darts awards this year and thank you for your continued, loyal support. Kind Regards Louisa North East Trophies

Posted 10 months ago

“Work complete in a few hours”

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Posted 11 months ago

Hi Alan, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 11 months ago

“The medals itself is really good but the writing on the back wasn't as good as we have had the last 2 years”

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Posted 11 months ago

Hi Linda, Thank you very much for your latest order and review. I'm really glad to hear you are happy with the quality of the medals but sorry you feel the engraving wasn't up to our usual standard. We do have some new staff members who I will feed this back to but in the meantime, I have asked my colleagues in the office to contact you so we can look into this further for you. Again, please accept our apologies. Kind Regards Louisa North East Trophies

Posted 11 months ago

“Pleased with the contents, quick delivery, thank you.”

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Posted 11 months ago

Hi Jill, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 11 months ago

“Arrived on time. Great for a retirement gift.”

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Posted 1 year ago

Hi Jessie, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. We're glad to hear your order arrived in good time. Kind regards, Louisa Marketing @ North East Trophies

Posted 1 year ago

“Good customer service. Quick response to our damaged trophy we ordered. Item was replaced within days.”

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Posted 1 year ago

Hi Thank you very much for taking the time to leave us a 4-star rating for North East Trophies. We pride ourselves on providing exceptional customer service and prompt responses, so we are delighted that we were able to quickly address the issue with the damaged trophy you ordered. I am sorry about the problem, we are actively looking to see if there is anything we can improve on with our packaging. It is our commitment to ensure that our customers receive top-quality products and have a hassle-free shopping experience. Thank you once again for your kind words and for choosing North East Trophies. Should you require our services in the future, please do not hesitate to reach out. Best regards, Andy North East Trophies

Posted 1 year ago

“Thank you received in good time and good quality”

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Posted 1 year ago

Good Afternoon Mark, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

Posted 1 year ago

“I ordered a large number of trophies for our annual staff awards ceremony. They arrived in plenty of time and the team were great in handling this order, providing excellent and helpful customer service at every stage.”

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Posted 1 year ago

Good Afternoon Katie, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

Posted 1 year ago

“Thank you.”

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Posted 1 year ago

Good Afternoon Anthony, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

Posted 1 year ago

North East Trophies is rated 4.9 based on 3,381 reviews