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North East Trophies Reviews

4.9 Rating 2,652 Reviews

99 %

of reviewers recommend North East Trophies

Company Reviews

Product Reviews

4.9

Based on 2,652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park
Tyne and Wear
NE21 4SQ

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North East Trophies 5 star review on 18th March 2024

North East Trophies 5 star review on 14th March 2024

North East Trophies 5 star review on 12th February 2024

North East Trophies 5 star review on 4th February 2024

North East Trophies 5 star review on 29th January 2024

North East Trophies 5 star review on 14th January 2024

North East Trophies 5 star review on 14th January 2024

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time. Great for a retirement gift.”

Hi Jessie, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. We're glad to hear your order arrived in good time. Kind regards, Louisa Marketing @ North East Trophies

“Good customer service. Quick response to our damaged trophy we ordered. Item was replaced within days.”

Hi Thank you very much for taking the time to leave us a 4-star rating for North East Trophies. We pride ourselves on providing exceptional customer service and prompt responses, so we are delighted that we were able to quickly address the issue with the damaged trophy you ordered. I am sorry about the problem, we are actively looking to see if there is anything we can improve on with our packaging. It is our commitment to ensure that our customers receive top-quality products and have a hassle-free shopping experience. Thank you once again for your kind words and for choosing North East Trophies. Should you require our services in the future, please do not hesitate to reach out. Best regards, Andy North East Trophies

“Thank you received in good time and good quality”

Good Afternoon Mark, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“I ordered a large number of trophies for our annual staff awards ceremony. They arrived in plenty of time and the team were great in handling this order, providing excellent and helpful customer service at every stage.”

Good Afternoon Katie, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“Thank you.”

Good Afternoon Anthony, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“Good service”

Good Afternoon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“I ordered the top banana trophy and was very impressed with the overall quality, the engraving, and the speed of delivery....however, the banana peel was a duller yellow color and not a vibrant yellow as displayed on the website. But all in all....I was very happy with the product.”

Good Afternoon Wai, Thank you very much for your order with us. We are glad to hear that you are happy with the overall quality but that the yellow colour didn't quite live up to your expectations. Kind regards, Louisa Marketing @ North East Trophies

“Few misunderstandings re wording but final trophy very pleased”

Good Afternoon Annette, Thank you very much for your order with us. We are glad to hear that you are happy with your Bamboo Wooden Pillar Award and that there was some instruction confusion but as I said in my email to you, there was absolutely no need for you to apologise. We're glad that you were very pleased with the end result. Kind regards, Louisa Marketing @ North East Trophies

“Very well-packaged glass plaques. Easy to assemble stand. Maybe the engraving could stand out a bit more, maybe not, I`m not an engraver so I wouldn`t know. All in all I`m very pleased with the goods. Good service, will buy again from North East Trophies.”

Hi Jacqueline, Thank you very much for your order with us. I'm sorry to hear you weren't 100% happy with the engraving. Please could you send us a photo so we can look into this for you - trophies@netrophies.co.uk Kind regards, Louisa Marketing @ North East Trophies

“Fast response times and quick delivery”

Good Afternoon Jacob, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“Very good”

Good Afternoon Stephen, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“Excellent customer service, quality product which was well packaged and arrived quickly. I would highly recommend NE Trophies”

Good Afternoon Judith, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“Swift delivery but I did pay extra”

Hi Patrick, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Northeast Trophies

“The product arrived on time and was in great condition”

Good morning Sam, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Northeast Trophies

“Very happy to receive my son's replica of trophie, smaller than I thought it would be but it is lovely, thank you.”

Good morning Helen, Thank you for your order with us. We are glad to hear that you are happy with your sons replica trophy. We do include the measurements in our descriptions but I'm sorry it was a little smaller than you expected. Kind regards, Louisa Marketing @ Northeast Trophies

“Trophy looks great”

Good afternoon Jamie, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Northeast Trophies

“Overall good experience. Reasonable prices. The only issue was that the actual product wasn't exactly as in the proof: the text appeared on one line in the proof, but broke over two lines on the actual product.”

Good morning Schyan, Thank you very much for your second order with us. We're sorry to hear you weren't 100% happy with your award. Due to the length of the last line of text, we had to put this on two lines or it would have been too small to engrave. You can request 'proofs' of your orders to check if you are are happy with the layout and design of your award. If you do decide to make a third order with us, please request a proof and we will be more than happy to arrange this for you. Kind regards, Louisa Marketing @ Northeast Trophies

“Trophy was to a high quality, base was a bit lower but to be expected at price point. Good delivery service”

Good morning Anthony, Thank you very much for your order with us. We appreciate all feedback and are sorry to hear you weren't 100% satisfied with your purchase. We're currently updating our listing descriptions and I have made a note to include the materials used for the trophy and the base. Kind regards, Louisa Marketing @ North East Trophies

“Excellent efficient service and would always recommend”

Good morning Helen, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“great product, but delivery was late with one day”

Good Afternoon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

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North East Trophies is rated 4.9 based on 2,652 reviews