North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,488 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,488 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 17th September 2025

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company made 17 awards, printing was excellent, solid glass, very presentable - we were excited to present them at the venue in Belgium. Unfortunately, when we travelled to the venue, we found that a few got chipped and the printing had come off - this is despite them being in their boxes and well packaged. They were so good about this and went out of their way to replace them all. Fantastic communications, and I would buy again.”

Helpful Report

Posted 3 days ago

“Reasonably priced for trophy and prompt service”

Helpful Report

Posted 1 week ago

“The Trophy arrived in 2 days as I paid for a faster service. The Trophy was good quality it would have been better if the gray wider base was on it too though.. If the Details was golden coloured instead of Bronze looking it would have been perfect. 👍🏼”

Helpful Report

Posted 3 weeks ago

Hi Hassan, Thank you for your feedback and for choosing our faster delivery option! We’re glad you’re happy with the quality of the trophy. We’d love to better understand your comment about the “gray wider base” to assist you further. Please feel free to contact us directly so we can help make things right. — North East Trophies

Posted 1 week ago

“NE Trophies were very helpful when putting together the text on my awards. The order went through quickly and received in a few days. The Awards look very professional. Thank you NE Trophies”

Helpful Report

Posted 1 month ago

Hi Suzanne, Thank you so much for your kind words! We’re delighted to hear you found our help valuable and that the awards arrived quickly and look professional. If you don’t mind sharing, we’d love to know what we could have done to make your experience a 5-star one. Your feedback helps us continue to improve! Thanks again The North East Trophies Team

Posted 1 month ago

“Medals are excellent quality communication was good throughout Richard Wintle”

Helpful Report

Posted 2 months ago

Hi Richard, Thank you for your kind words about the medals and communication — we really appreciate it! We noticed you gave us 4 out of 5 stars and would love to know if there’s anything we can do to make your experience a full 5-star one next time. Looking forward to hearing from you! Best regards, The NE Trophies Team

Posted 1 month ago

“First trophy arrived broken, as it was not in a box and suffered while with Royal Mail. Replacement arrived in a box with additional packaging and was in good condition.”

Helpful Report

Posted 3 months ago

Hi Stephen, Thank you for your honest feedback, and we're really sorry the first trophy arrived damaged. We appreciate your patience and are glad to hear the replacement arrived safely and in good condition. We’ll take your comments on board to help us improve our packaging going forward. Thanks again for giving us the chance to make it right! – The North East Trophies Team

Posted 2 months ago

“Superb service and products. Would but again.”

Helpful Report

Posted 3 months ago

Hi Nij, Thank you so much for your wonderful feedback! We're glad you enjoyed our service and products. If you don’t mind sharing, we’d love to know what we could do to make your next experience a 5-star one. We really appreciate your support and look forward to serving you again! – The North East Trophies Team

Posted 2 months ago

“Excellent customer service and trophy’s”

Helpful Report

Posted 4 months ago

Hi Sophie, Thank you so much for your kind words about our customer service and trophies! We’re glad you had a great experience. If you don’t mind sharing, we’d love to know what we could do to make it a 5-star experience next time. Your feedback really helps us improve! – The North East Trophies Team

Posted 2 months ago

“Top notch kit”

Helpful Report

Posted 4 months ago

Hi Gary, Thank you so much for your kind words – we're really glad to hear you think the kit is top notch! 😊 We’re always striving to give a 5-star experience, so if there’s anything we could do better to earn that last star, we’d love to hear your thoughts. Your feedback means a lot to us! Warm regards, Louisa

Posted 2 months ago

“Great company, easy to explain what’s needed and great advice with top quality products.”

Helpful Report

Posted 7 months ago

Hi Phil, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 7 months ago

“the product is lovely and the presentation is great. A bit of an issue with the logo at first but it was rectified and replaced without issue”

Helpful Report

Posted 8 months ago

Hi Janice, Thank you very much for your order with us & for your 5 star review! We are glad to hear you are happy with your trophy and our service but apologies for the misunderstanding regarding the original Logo, I'm glad this was rectified immediately for you. Thank you for your support, we really appreciate it and hope to hear from you again in the future. Kind Regards Louisa North East Trophies

Posted 8 months ago

“Good quality trophies - brilliant turnaround time.”

Helpful Report

Posted 9 months ago

Hi Katherine Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa NorthEast Trophies

Posted 8 months ago

“Great medal, arrived in a good time”

Helpful Report

Posted 9 months ago

Hi Aqsa, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 8 months ago

“Very quick service. Happy with final outcome but found it difficult to use the website for actual requirements. Had to message and call twice to discuss ordering. It would of probably been straight forward if an advertised trophy was required but not if a variance was required. It was not an easy process to get the trophy we wanted but we got there in the end. It was delivered well packed and apart from a few finger prints on the glass to be polished off it is ready to present to our long servicing bowls member.”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you very much for your order with us. We are glad to hear you are happy with your Sterling Nickel Plated Trophy Cup with Lid and our service. We're sorry you had problems navigating the Website, this is not something we hear of often but we are continually making improvements to it. We're glad however that the customer service team were able to help and guide you through it. Thank you very much for your feedback, we hope to work with you again in the future. Kind regards, Louisa North East Trophies

Posted 11 months ago

“Great Service and brilliant product”

Helpful Report

Posted 1 year ago

Hi Thank you so much for taking the time to rate North East Trophies and leaving us a fantastic 4-star review! Your feedback helps us to keep improving, and we are grateful for your kind words. If there was anything we could have done better in order to get that last star, please feel free to contact us and let us know. Thank you again for choosing North East Trophies and for your wonderful review. We look forward to serving you in the future! Kind regards Andrew NE Trophies Team

Posted 1 year ago

“quick, efficient service and product as described.”

Helpful Report

Posted 1 year ago

Hi Jeff, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 1 year ago

“Transaction was fine, I had a big order and there were issues with stock. I would recommend trying to update the website more often to allow customers to see what's available. Appreciate all the help given in helping getting everything sorted in the end.”

Helpful Report

Posted 1 year ago

Hi Jasper, Thank you very much for your latest order with us & valuable feedback! We are glad to hear you are happy with your trophies and that everything arrived on time. Apologies for the unforeseen stock issues. It is something that we are constantly improving on within our warehouse management system. Once again it's been a pleasure to work with you on your darts awards this year and thank you for your continued, loyal support. Kind Regards Louisa North East Trophies

Posted 1 year ago

“Work complete in a few hours”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 1 year ago

“The medals itself is really good but the writing on the back wasn't as good as we have had the last 2 years”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you very much for your latest order and review. I'm really glad to hear you are happy with the quality of the medals but sorry you feel the engraving wasn't up to our usual standard. We do have some new staff members who I will feed this back to but in the meantime, I have asked my colleagues in the office to contact you so we can look into this further for you. Again, please accept our apologies. Kind Regards Louisa North East Trophies

Posted 1 year ago

“Pleased with the contents, quick delivery, thank you.”

Helpful Report

Posted 1 year ago

Hi Jill, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa North East Trophies

Posted 1 year ago

North East Trophies is rated 4.9 based on 3,488 reviews