North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,985 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 31st August 2026

Jack E

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love North East Trophies. The picking and choosing and customising your order through the website is really easy and then the correspondance from the team is timely and friendly including getting proofs and invoices. The quality of the glass trophies we have used is also excellent. I would thoroughly recommend them.”

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Posted 10 months ago

“Really pleased with this trophy, very good quality and fast delivery.”

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Posted 1 hour ago

“Everything went very smoothly and the trophies provided were excellent value.”

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Posted 2 days ago

“Thought I had name put on pint glass ,no name on it and the photo was very disappointing.”

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Posted 2 days ago

Hello Gail We’re very sorry to hear you were disappointed with your order. We’ve checked the order details and unfortunately no name was added during checkout, so there wasn’t a name included for us to engrave. We would, however, really like to understand what you were unhappy with regarding the photo engraving. We want every customer to be completely satisfied with the finished product, so we’ve contacted you directly by email to discuss this further and see how we can help. Kind Regards North East Trophies

Posted 1 day ago

“Excellent service”

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Posted 2 days ago

“Super quick delivery. Very high quality trophies, will order again and highly recommend. Great packaging too!!!”

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Posted 2 days ago

“Excellent service, fast and efficient”

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Posted 3 days ago

“North East Trophies are always quick, excellent service, and get the job done with no hassle, always friendly and helpful.”

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Posted 4 days ago

“Great service, quality, price and delivery backed up by clear communication. Lovely product, would definitely recommend.”

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Posted 5 days ago

“Brilliant service all round. So reasonably priced and a prompt delivery made our special occasion complete. The quality of the engraving is excellent and I would highly recommend this company.”

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Posted 6 days ago

“Ordered skillet boxes , great price and fast delivery . Will order again”

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Posted 6 days ago

“I cannot speak highly enough of North East Trophies! Their customer service is unmatched—they are exceptionally polite, friendly, and lightning-fast when responding to questions. The trophies themselves are of outstanding quality and completely exceeded our expectations. I highly recommend them to anyone, and we will absolutely be returning for all our future needs.”

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Posted 6 days ago

“Very helpful and patient with changes. Love the product too.”

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Posted 6 days ago

“I paid $18.95 shipping for one trophy, only to find out that I was charged an additional $22.00, that was added onto our store UPS account. I should have bee told that there was going to be additional charges. I lost money on the trophy that I sold from you, this will be my one and only order palced with you.”

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Posted 6 days ago

Hello Lee, We’re sorry to hear how frustrating this was. The $18.95 paid to us was the shipping charge for your order. The additional $22.00 was an import duty or customs-related charge billed separately by UPS. These charges are set outside of our control and are not included within our shipping price. We do display a notice beneath our shipping options advising that additional import fees and duties may apply. However, we appreciate from your feedback that this was not clear enough, and we have now amended the wording on our website to make it much more explicit that any applicable import charges are payable separately by the recipient. We’re always looking to improve the ordering experience, and we appreciate you bringing this to our attention. Kind Regards North East Trophies

Posted 1 day ago

“Excellent tankard, sent quickly, good value”

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Posted 1 week ago

Thank you, Sue, for your lovely review. We’re delighted you’re pleased with the tankard and felt it offered good value. It’s great to know it reached you quickly too, and we hope it makes a memorable award. Louisa North East Trophies

Posted 1 week ago

“good fast service and quality trophies”

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Posted 1 week ago

Thank you for your feedback. We’re pleased to hear you were impressed with the speed of our service and the quality of the trophies. We appreciate your custom and hope to help you again with future awards. Louisa North East Trophies

Posted 1 week ago

“Delivered to Expectations and all awardees were very happy”

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Posted 1 week ago

Thank you for your kind feedback. We’re delighted the awards arrived as expected and, most importantly, that all the recipients were so pleased with them. It’s always rewarding to know the trophies helped make the occasion special. Louisa North East Trophies

Posted 1 week ago

“Simple ordering process, no issues with pictures uploaded to trophies and quick delivery.”

North East Trophies 5 star review on 24th August 2026

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Posted 1 week ago

Thank you, Liam, for your excellent feedback and for sharing photos of your trophies. We’re delighted everything was straightforward, from placing your order and uploading the images through to receiving your trophies. It’s fantastic to see the finished pieces, and we’re so pleased you’re happy with them. Louisa North East Trophies

Posted 1 week ago

“Very pleased with the delivery and the trophy.”

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Posted 1 week ago

Thank you, Cliff, for your feedback. We’re delighted to hear you’re happy with both the trophy and the delivery service. We hope the trophy is proudly displayed and enjoyed by its recipient. Louisa North East Trophies

Posted 1 week ago

“I am very pleased with these trophies. My darts team will thrilled. Quality is excellent. Would recommend them to anyone who needs trophies”

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Posted 1 week ago

Thank you, Rosalynne, for your wonderful review. We’re delighted you’re so pleased with the trophies and their quality. We hope your darts team are thrilled when they receive them, and we’re grateful for your recommendation. Louisa North East Trophies

Posted 1 week ago

“Although unable to provide the size of the trophy we ordered due to supplier issues, kept us informed - arranged for another to be sent, slightly smaller and refunded the difference very quickly. Very good service, and when order arrived - well packaged and secure. Would highly recommend.”

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Posted 1 week ago

Thank you, Barry, for taking the time to share such detailed feedback. We’re sorry the original trophy was unavailable, but we’re pleased we could offer a suitable alternative and keep you informed throughout. It’s great to hear the replacement arrived safely and securely packaged, and we really appreciate your understanding and recommendation. Louisa North East Trophies

Posted 1 week ago

North East Trophies is rated 4.9 based on 3,985 reviews