North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,457 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 11th August 2025

Julius J

North East Trophies 5 star review on 3rd August 2025

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These trophies were intended for presentation to senior representatives of our key corporate sponsors, BMW and Carole Nash Insurance as well as the charity I supported through a recent fundraising event. Unfortunately, the trophies are not of a standard suitable for such an important occasion. The issues with the trophies include: Poor overall finish Chips on the stands Sharp, exposed mesh steel edges Internal mesh not covering the required area One trophy is off-centre on its base Excessively thick paint application on the bases, appearing as though it’s running off I was told I’d be issued a refund and a company would collect the trophies. This has not happened”

Helpful Report

Posted 1 month ago

Dear Damian Thank you for taking the time to share your feedback. We’re truly sorry to hear that the trophies didn’t meet expectations—especially for such an important event involving your corporate sponsors. We take enormous pride in the quality of our products and service, and it’s very disappointing to learn that these items fell short. Please accept our sincere apologies for the inconvenience and frustration this has caused. We’d also like to clarify that we hadn’t received any communication from you about this order prior to your review. Had we known, we would have been more than happy to arrange a return, replacement, or refund right away—as part of our commitment to 100% customer satisfaction. The issues you've described are not in line with our usual standards, and we’re now investigating what may have gone wrong in this case. It’s possible that some of the damage occurred during transit despite our careful packing processes, and we’ll be reviewing this closely to prevent future occurrences. We're reaching out via email to resolve this promptly and hope to put things right for you without further delay. Kind regards, Andrew Customer Service Team North East Trophies

Posted 1 month ago

“Very disappointed and out of pocket as we ordered a 6 inch award to match the previous awards ordered and received a 4 inch award which was far to small for our requirements. When ordering the size had obviously reverted back to 4 inch as it turned out 6inch was out of stock but it did not state this when completing order!!! We contacted the company and were told they could order another and we would only pay half price BUT .... it would be the 4 inch again meaning we would then be paying twice for something we didnt want. We are now left with a trophy we cannot use and wehad to go elsewhere in the end.”

Helpful Report

Posted 1 month ago

Hi Mandy Thank you for your feedback, and we're sorry to hear that you're disappointed with your recent order. We completely understand your frustration, especially when trying to match previous awards. Just to explain, the 6-inch version was unfortunately out of stock at the time, so the website only allowed the 4-inch option to be selected. This size was shown on the product page, in your basket at checkout and in the order confirmation email - but we realise how easy it can be to miss, especially when you're expecting a specific size. It seems there was a misunderstanding during the ordering process, and we’re truly sorry for any confusion caused. If you could contact us via email, we'll be happy to refund either 50% of the order if you'd like to keep the item or you can return the item for a full refund. We're sorry this situation led you to go elsewhere, and we do appreciate your past custom. If you ever need assistance in the future, we’d be more than happy to help you double-check product details before ordering to avoid any confusion. Kind regards, Andrew Customer Service Team North East Trophies

Posted 1 month ago

“I ordered bronze medals and was sent antique gold. When I queried it, it transpired that it was assumed I would be ok with the replacement product. Because the order was missed and not processed on time, it was too late to send them back and get a replacement, so I had to use the antique gold. It was even more disappointing that when I queried the delay, you had an opportunity to explain that you did not have the medals I ordered in stock. But instead, you decided to send out the wrong product, presumably so that you could keep my money. When I requested a partial refund, it was denied. Going back to Amazon, sadly, and won’t be ordering from you again.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with North East Trophies. We really appreciate your openness and honesty in sharing your concerns. We are deeply sorry for the mix-up with your order, particularly the issue of receiving the wrong product. It was certainly not our intention to assume that you would be okay with the replacement item without consulting you first. We apologise for any inconvenience this may have caused you. We genuinely apologise for any inconvenience caused by our failure to process your order on time due to the stock issue, resulting in the unavailability of the medals. We understand how important it is to deliver on our promises and we're sorry for falling short of your expectations. Your feedback is valuable to us, and we genuinely want to ensure that your concerns have been heard. I can see from your correspondence that my colleague did offer to refund the order in full however due to time limitations this was not an option for you. Again, we apologise for the inconvenience caused, and we want to assure you that we will take your feedback seriously as we work towards improving our processes and customer experience. If there is anything else you would like to share or discuss further, please do not hesitate to reach out to us directly. Thank you for bringing this matter to our attention. We understand that you may no longer wish to give us another chance however if you do please contact us and we'll do our best to prove ourselves. Kind regards, Andrew North East Trophies

Posted 1 year ago

“Not happy with the trophy as all three parts was loose Couldn't tighten the bolt up And the top and bottom bit wasn’t joined together”

Helpful Report

Posted 1 year ago

Dear Nuall, Thank you very much for taking the time to share your feedback about your experience with North East Trophies. We genuinely appreciate hearing from our customers and value all comments. We are sorry to hear that you were not happy with the trophy you received. It is disappointing to learn that the bolt holding the trophy together had come loose during transit. We try to ensure that all our products leave us in perfect condition, however on the rare occasion that there are issues, we are happy to replace. Once again, we apologise for any inconvenience this may have caused you. We truly value your feedback and thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a solution. Best regards, Andrew North East Trophies Team

Posted 1 year ago

“Order trophy they gave me a flat 2D trophy even though it was expose to be 3d”

Helpful Report

Posted 1 year ago

Hi Jhon I am sorry about any confusion you have had. I have double checked on our system and cannot see an order for you. Could you possibly have ordered from another company? If you'd like to get in touch with us, we'd be happy to help with any problems you have had or if you would like to place an order with us we would love to talk through some trophy options with you. Kind regards Andrew

Posted 1 year ago

“Received the incorrect item twice and so did not have the award in time for the event.”

Helpful Report

Posted 2 years ago

“Hasn’t come quick also came missing amount! Give me trouble”

Helpful Report

Posted 3 years ago

Good afternoon Susen, Thank you for your order with us & for your feedback. We are very sorry for the issues with your order. This is a very rare occurrence with our orders so we apologise that we have not provided you with our usual excellent service. We always strive for our customers to be completely happy with their order from us, so we appreciate you taking the time to provide us with this feedback so that we can investigate our processes. We did all we could to resolve the issues. As per the email discussion we have now refunded you for the missing items. We hope that you will allow us to show you the excellent level of service that we strive for in your next order. If you do choose to shop with us again, please get in touch before ordering & we can provide you with a discount as a gesture of good will. Once again please accept our apologies for the inconvenience & we hope to hear from you in the future. Kind regards, Michelle - North East Trophies

Posted 3 years ago

“Have not received all my trophies that I ordered and still awaiting call back from the company.”

Helpful Report

Posted 3 years ago

Good afternoon Miranda, Thank you for your order with us. We apologise profusely for the issue with your order. We have now sent you a refund for 3 items. We are also currently organising a re-send of 2 items for you - we are just waiting for your reply to confirm the personalisation details for these 2 items. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Good morning Gary, Thank you for your review. We are glad that you are happy with the service you received from us. We always aim for a 5-star review, was your 1-star review left in error? As the comment seems positive. If not in error, we are very sorry that you are not completely satisfied with your order from us. Please do let us know what we could have done better to earn 5 stars from you. Kind regards, Michelle - North East Trophies

Posted 3 years ago

“Whilst delivery was quick the quality of the item is not great. The writing is so small you can hardly see it and we have had to place a backing to the glass because in certain lights the inscription is invisible!”

Helpful Report

Posted 4 years ago

Hello Joanne, I'm very sorry to hear that you are not fully happy with your order. These items are engraved which leaves a frosted white finish rather than a brilliant white from a technique such a vinyl which isn't permanent and usually peels away within a month or so. The plaques are designed to be placed up against a solid background or darker background as shown on the website which gives these more of a striking finish. We do of course want all of our customers to be happy with their purchase so I've sent you a private email to discuss the issue further and how we can rectify this for you. Once again I apologise for any confusion or inconvience caused by this order. Kind Regards, Emily

Posted 4 years ago

“The exact order arrived promptly and I was completely satisfied”

Helpful Report

Posted 4 years ago

“Did not arrive”

Helpful Report

Posted 5 years ago

“Hi, it wasn't what I expected thought it was poor for the money I spent”

Helpful Report

Posted 5 years ago

Hi Michelle I am sorry you are not happy with your item. If you would like to email me direct so we can find out what the issue was so we can help resolve the issue. We welcome all customer feedback as it helps us to improve our product offering and service. I see you purchased the glass heart paperweight; we have had great feedback on these in the past so it would be good to find out what the main issue was for you. Once again I am sorry that on this occasion the item did not meet your expectations. Kind regards Abby

Posted 5 years ago

“Just very small and not really worth having it as a trophy.”

Helpful Report

Posted 6 years ago

Hi I am sorry for any disappointment you have had with your order. We sell many different sized trophies, for a range of events. Every product on our site shows the size in the description to help our customers choose the appropriate trophy. I can see you have ordered one of the Mini Star trophies which are one of the smaller trophies, which are popular for team awards where the smaller size helps with the price. If you would like to return the product for an exchange or refund please let us know, we are happy to do this as we want all of our customers to be satisfied with their purchase. Once again I am sorry that this trophy didn't meet your expectations. Thanks in advance Abby NE Trophies

Posted 6 years ago

North East Trophies is rated 4.9 based on 3,457 reviews