North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Tyne and Wear
Rating: 4.93

4.9 Rating 2,660 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 2,660 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park
Tyne and Wear
NE21 4SQ

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North East Trophies 5 star review on 18th March 2024

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One trophy arrived with scratches. Otherwise good service that met requirements, in good time and at good cost.”

Helpful Report

Hi Chris Thank you for letting us know about any issues you have had. I am very sorry about the scratches on your trophy. We are happy to replace this item free of charge, I will also be looking into why the item might have been scratched and whether it happened during transit by the courier or whether it was an issue in our packing department. We can then resolve the issue and make sure it doesn't happen again. Once again please accept my apologies for this inconvenience you have had. Have a great day Kind regards Andrew NE Trophies Team

“Quick turnaround time - poor trophy condition (dirty)”

Helpful Report

Hi Calum I am very sorry for any issues with the condition of this trophy. I am concerned that this one was missed during the cleaning process following the engraving of it. I am actively looking at why this has happened, because we have higher standards than this. Although the water marks can be easily wiped away, it is a shame that on this occasion our high standards did not meet expectations. I can only assume it was a genuine error on the part of one our our packing team who have been brilliant over the christmas rush. If there is anything else I can help with, please let me know and I will happily help out. Have a brilliant day Kind regards Andrew NE Trophies Team

“I ordered a beer tumbler glass & paid extra to get it engraved. The glass arrived promptly & safely & i am pleased with the engraving but the glass is much smaller than I was expecting. The size advertised on their website clearly states the glass holds 400ml when in reality is only 350ml. I contacted NE Trophies & they said it was an issue with their suppliers but many weeks later the website has not been amended. I cannot speak for their other products but buyer beware if you are looking for a specific size of glass.”

Helpful Report

“It broken on the day before back from the ceremony”

Helpful Report

Good morning Joy, Thank you very much for your order with us. We are very sorry that your trophy has broken. Please feel free to contact us via email (trophies@netrophies.co.uk) & we can sort out a replacement trophy for you right away if you would like. We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ North East Trophies

“The quality of the trophies and the presentation boxes were very nice. However, I made an express order and paid and it was not delivered with no feedback from the company. I had to cancel the event the awards were scheduled for. If I didn't chase the company the following week, I still would not have received any feedback about my paid order. This was quite stressful and disappointing for the volunteer awardees and the organisation as a whole. Also, I'm still awaiting a refund for the payment i made for express delivery which did not happen.”

Helpful Report

Good afternoon Angela, Thank you for your order with us & for your feedback. We are very sorry for the issues with your order. This is a very rare occurrence with our orders so we apologise that we have not provided you with our usual excellent service. We always strive for our customers to be completely happy with their order from us, so we appreciate you taking the time to provide us with this feedback so that we can resolve these issues. We have now refunded your shipping cost. We have also refunded 10% of your order value to apologise for the inconvenience caused. We hope that you will allow us to show you the excellent level of service that we strive for in your next order. Once again please accept our apologies for the delay & we hope to hear from you in the future. Kind regards, Michelle - North East Trophies

“Champagne flute very nice however I never received the presentation box which I ordered and paid for”

Helpful Report

“Poor quality for the price but sweets a nice touch”

Helpful Report

Hello Dena, I'm sorry to hear you were not fully happy with your item. I can see that you have purchased one of the awards from our budget range for £1.99 so unfortunately this is sometimes reflected in the quality compared to our more premium ranges. If there is a specific issue with the item that you are not happy with please don't hesitate to get in touch directly with our team and we would be more than happy to help you. Kind Regards, Emily

“No indication of fulfillment status or updates as things progress. It looks like I can track shipping progress on your website, but I can’t. This review Request came assuming I had received the product already—I have not”

Helpful Report

Good Morning Adrian I am so sorry about any issues you are having with delivery. I can see your order was being shipped over to China. International delivery from the UK can take between 7-21 days, however we did upgrade your parcel the the Express Tracked service which should mean it arrives much quicker than the 21 day estimate we gave. You can use the tracking number via the Royal Mail website which gives us all the tracking details and shows us that the parcel has already made it to China within 8 days and then 3 days to get cleared through China customs so should be with you very soon. Once again I apologise that you are having difficulty tracking your order, if you need any more help please let us know and we will do our best to help out. Have a great week. Kind regards Abby

“I paid for fast delivery and my item still took 4 days to be delivered ! Won’t be using again”

Helpful Report

Good Morning Sally Thank you for your feedback. I have looked into your order and when tracking the item, I can see it was delivered next day via the Royal Mail. I wonder if you have reviewed a different item here. If you need any help or assistance please feel free to email me back and I will be happy to help. I hope that your engraved trophy was well received by the recipient despite the possible postal issues. Kind regards Abby

North East Trophies is rated 4.9 based on 2,660 reviews