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North East Trophies Reviews

4.9 Rating 3,844 Reviews
99 %
of reviewers recommend North East Trophies
Company Reviews Product Reviews
414
 Metrics Info
4.9
Based on 3,844 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read North East Trophies Reviews

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Harry M
Verified Buyer
“Had to chase up the order after 5 days (having paid extra for a 3 business day delivery guarantee) to be told the items were still in the workshop being engraved. I was assured they would arrive next day. Of course DPD then posted a delay in transit and 30 kids missed getting their awards at my annual prize giving. The engraving itself was done correctly so 2 stars rather than 1. Well done to everyone at NE Trophies and DPD for your sloth like efforts”
Helpful Report
Posted 3 days ago
Good morning Harry, Thank you for taking the time to leave your feedback. We are very sorry that your order did not arrive in time for your annual prize giving, especially after you had paid for our 3-business-day delivery service. We completely understand how disappointing and frustrating this must have been, particularly when 30 children were expecting to receive their awards. While we're pleased that the engraving met your expectations, we recognise that the quality of the trophies means little when they are not available for the event they were intended for. We also apologise that you had to chase us for an update on your order rather than being proactively informed. We take your comments seriously and will be reviewing both the production delay and the communication around your order, as this is not the level of service we aim to provide. We are genuinely sorry for the inconvenience and disappointment caused. Thank you again for your feedback. Kind Regards, Caitlin Marketing @ NETrophies
Posted 1 day ago
Tina R
Verified Buyer
“No communication or proof. Misspelling on engraved plates- “Suits and Sneakerd” instead of “”Suits and Sneakers”. Did not share that Buyer was responsible for tariffs”
Helpful Report
Posted 2 weeks ago
Hi Tina, Thank you for taking the time to leave your feedback, and we’re really sorry to hear about the issues you’ve experienced with your order. We sincerely apologise for the spelling error on the engraved plate and for any frustration caused by the lack of communication and proof. This is not the standard we aim to provide, and we completely understand how disappointing this must be. We would really appreciate the opportunity to put this right for you. Please could you get in touch with our team directly so we can look into this urgently and arrange a suitable resolution? We also apologise if the information regarding tariffs was not made clear upfront. We will certainly review this to ensure it is communicated more clearly in the future. Thank you again for bringing this to our attention, and we hope to resolve this for you as quickly as possible. Kind Regards, Caitlin Marketing @ NETrophies
Posted 2 weeks ago
Anonymous
Verified Buyer
“When I ordered the trophy I was told 3-4 days unfortunately this turned out to be nearly 1 month. This was during a holiday period & didn't helped when a member of staff got the engraving wrong even though it was emailed to another member of staff weeks ago! Phone calls were not returned, after I gave the staff my mobile number. No advice given until after I received the trophy, then a member of staff said, Yeah too much text on those trophy's doesn't look to good, Why wasn't I told before? Needless to say I won't be using NE Trophies ever again!”
Helpful Report
Posted 4 months ago
We are truly sorry that your experience with us was so disappointing — we completely understand why you feel let down. What you describe is not the standard of service we aim to provide at North East Trophies. The delay, the engraving error, lack of communication, and not advising you sooner about the amount of text were all unacceptable, and we will be reviewing every stage of your order to understand exactly where we failed and how we can improve our processes. We take this feedback seriously and will use it to make our service better. We have also reached out to you privately as we would very much like the opportunity to make this right. Kind Regards Izzy @North East Trophies
Posted 4 months ago
Anonymous
Verified Buyer
“Add the sizes of all trophies so buyers are aware of what they are purchasing”
Helpful Report
Posted 6 months ago
Hi Mickel Thank you for your feedback — we really do appreciate you taking the time to let us know how we can improve. We’re sorry to hear that the size information wasn’t clear for you when placing your order. All trophy dimensions are listed on the product page within the description - but we’ll certainly review how this information is presented to ensure it's as easy to spot as possible for future customers. If you still have any questions about sizing or if there's anything else we can help with regarding your order, please feel free to get in touch with our team — we’re always happy to help. Have a great weekend. Kind regards Andrew - NE Trophies Team
Posted 6 months ago
Dina M
Verified Buyer
“The trophy was much smaller than expected. It tourney outing to be too small.”
North East Trophies 2 star review on 25th August 2024
Helpful Report
Posted 1 year ago
Hi Dina, Thank you so much for taking the time to provide us with your valuable feedback about your experience at North East Trophies. First and foremost, we sincerely apologise for the disappointment you faced when the trophy turned out to be smaller than expected. We understand how crucial it is for our customers to receive products that meet their expectations. To improve our services and ensure that such issues are not repeated in the future, we would love to hear more about your specific concerns. I can see the trophy that you purchased has the size displayed on the product page however we are looking in to ways that we can more clearly reference the size of a trophy in the images as I understand it may be difficult to judge size when placing orders online. If you'd like to return the product and choose a larger item, please contact us and we'd be more than happy to discuss some options that would be more suitable. Please don't hesitate to reach out to us directly with any additional comments, suggestions, or concerns. We want to make sure that your next purchase with North East Trophies exceeds your expectations. Have a lovely week. Kind regards Andrew NE Trophies Team
Posted 1 year ago
Chris C
Verified Buyer
“One trophy arrived with scratches. Otherwise good service that met requirements, in good time and at good cost.”
Helpful Report
Posted 3 years ago
Hi Chris Thank you for letting us know about any issues you have had. I am very sorry about the scratches on your trophy. We are happy to replace this item free of charge, I will also be looking into why the item might have been scratched and whether it happened during transit by the courier or whether it was an issue in our packing department. We can then resolve the issue and make sure it doesn't happen again. Once again please accept my apologies for this inconvenience you have had. Have a great day Kind regards Andrew NE Trophies Team
Posted 3 years ago
Anonymous
Verified Buyer
“Quick turnaround time - poor trophy condition (dirty)”
Helpful Report
Posted 3 years ago
Hi Calum I am very sorry for any issues with the condition of this trophy. I am concerned that this one was missed during the cleaning process following the engraving of it. I am actively looking at why this has happened, because we have higher standards than this. Although the water marks can be easily wiped away, it is a shame that on this occasion our high standards did not meet expectations. I can only assume it was a genuine error on the part of one our our packing team who have been brilliant over the christmas rush. If there is anything else I can help with, please let me know and I will happily help out. Have a brilliant day Kind regards Andrew NE Trophies Team
Posted 3 years ago
Phil D
Verified Buyer
“I ordered a beer tumbler glass & paid extra to get it engraved. The glass arrived promptly & safely & i am pleased with the engraving but the glass is much smaller than I was expecting. The size advertised on their website clearly states the glass holds 400ml when in reality is only 350ml. I contacted NE Trophies & they said it was an issue with their suppliers but many weeks later the website has not been amended. I cannot speak for their other products but buyer beware if you are looking for a specific size of glass.”
Helpful Report
Posted 3 years ago
Joy A
Verified Buyer
“It broken on the day before back from the ceremony”
Helpful Report
Posted 3 years ago
Good morning Joy, Thank you very much for your order with us. We are very sorry that your trophy has broken. Please feel free to contact us via email (trophies@netrophies.co.uk) & we can sort out a replacement trophy for you right away if you would like. We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ North East Trophies
Posted 3 years ago
C/O A
Verified Buyer
“The quality of the trophies and the presentation boxes were very nice. However, I made an express order and paid and it was not delivered with no feedback from the company. I had to cancel the event the awards were scheduled for. If I didn't chase the company the following week, I still would not have received any feedback about my paid order. This was quite stressful and disappointing for the volunteer awardees and the organisation as a whole. Also, I'm still awaiting a refund for the payment i made for express delivery which did not happen.”
Helpful Report
Posted 4 years ago
Good afternoon Angela, Thank you for your order with us & for your feedback. We are very sorry for the issues with your order. This is a very rare occurrence with our orders so we apologise that we have not provided you with our usual excellent service. We always strive for our customers to be completely happy with their order from us, so we appreciate you taking the time to provide us with this feedback so that we can resolve these issues. We have now refunded your shipping cost. We have also refunded 10% of your order value to apologise for the inconvenience caused. We hope that you will allow us to show you the excellent level of service that we strive for in your next order. Once again please accept our apologies for the delay & we hope to hear from you in the future. Kind regards, Michelle - North East Trophies
Posted 4 years ago
Andrea C
Verified Buyer
“Champagne flute very nice however I never received the presentation box which I ordered and paid for”
Helpful Report
Posted 4 years ago
Dena J
Verified Buyer
“Poor quality for the price but sweets a nice touch”
Helpful Report
Posted 5 years ago
Hello Dena, I'm sorry to hear you were not fully happy with your item. I can see that you have purchased one of the awards from our budget range for £1.99 so unfortunately this is sometimes reflected in the quality compared to our more premium ranges. If there is a specific issue with the item that you are not happy with please don't hesitate to get in touch directly with our team and we would be more than happy to help you. Kind Regards, Emily
Posted 5 years ago
Adrian S
Verified Buyer
“No indication of fulfillment status or updates as things progress. It looks like I can track shipping progress on your website, but I can’t. This review Request came assuming I had received the product already—I have not”
Helpful Report
Posted 6 years ago
Good Morning Adrian I am so sorry about any issues you are having with delivery. I can see your order was being shipped over to China. International delivery from the UK can take between 7-21 days, however we did upgrade your parcel the the Express Tracked service which should mean it arrives much quicker than the 21 day estimate we gave. You can use the tracking number via the Royal Mail website which gives us all the tracking details and shows us that the parcel has already made it to China within 8 days and then 3 days to get cleared through China customs so should be with you very soon. Once again I apologise that you are having difficulty tracking your order, if you need any more help please let us know and we will do our best to help out. Have a great week. Kind regards Abby
Posted 6 years ago
Sally G
Verified Buyer
“I paid for fast delivery and my item still took 4 days to be delivered ! Won’t be using again”
Helpful Report
Posted 6 years ago
Good Morning Sally Thank you for your feedback. I have looked into your order and when tracking the item, I can see it was delivered next day via the Royal Mail. I wonder if you have reviewed a different item here. If you need any help or assistance please feel free to email me back and I will be happy to help. I hope that your engraved trophy was well received by the recipient despite the possible postal issues. Kind regards Abby
Posted 6 years ago
North East Trophies is rated 4.9 based on 3,844 reviews
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