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North East Trophies Reviews

4.9 Rating 2,691 Reviews

99 %

of reviewers recommend North East Trophies

Company Reviews

Product Reviews

4.9

Based on 2,691 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park
Tyne and Wear
NE21 4SQ

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North East Trophies 5 star review on 21st April 2024

North East Trophies 5 star review on 18th March 2024

North East Trophies 5 star review on 14th March 2024

North East Trophies 5 star review on 12th February 2024

North East Trophies 5 star review on 4th February 2024

North East Trophies 5 star review on 29th January 2024

North East Trophies 5 star review on 14th January 2024

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was good product came although I think £6 for 13cm is really a lot”

Hi Jannah, Thank you for your order with us. I'm sorry you feel our trophies at £6 for the 5.75 inch Heavyweight Football Trophy is not good value. We pride ourselves on the fact that we are one of the best value trophy suppliers in the UK. Our price also includes an engraved trophy plate aswell. We do hope however that your experience with us was an overall positive one. If you choose to purchase your trophies with us again in the future, please do consider getting in touch so we may help with recommendations to better suit your requirements. We will be more than happy to help. Kind Regards Louisa Marketing @ Northeast Trophies

“Took a lot longer to deliver than expected and in fact arrived too late for the event.”

Hi Louise, Thank you very much for your order with us. We received your order on the 14th July and shipped it the same day. I have looked into the reason for the late delivery with Evri. I can see on the tracking information that they attempted next-day delivery at 12.22 pm on the 15th and again on the 17th but there was no one in on both occasions or a safe place to leave your parcel. They should have left you a card in the letterbox with this information. This led to your delivery being late. We hope that you are happy with your Wooden Medals. Kind regards, Louisa Marketing @ Northeast Trophies

“Disappointed I had to go and collect my order from the sorting office because despite paying for express delivery it was sent by normal post. Although I must admit that the customer service, once I had pointed out what had happened, the customer service was second to none. And they immediately contacted Royal Mail to hold my package for me to come and collect it. So my experience wasn't great but it wasn't terrible. The items when received were good quality.”

Hi Dawn Thank you for leaving feedback. It is appreciated as we can look at ways of improving. I can see you chose the 2-3 Day shipping option which was sent via Royal Mail Tracked 48 parcel service and is usually very reliable. I am pleased we were able to work with you and get the parcel picked up from your local sorting office rather than have them attempt delivery. It is one of the reasons why Royal Mail is so popular by our customers - they offer the option to pick up if delivery is not possible. It is great to hear you were pleased with the products, we work hard to ensure we offer the best trophies and awards at very competitive prices. If you need any help with your future orders please feel free to contact us. Kind regards Andrew

“Trophy is good (but small) but they use Evri as delivery company who are awful. Paid for next day delivery and received it about a week later after receiving a message for evri saying there was ‘an issue’.”

HI Nicola Thank you for your feedback. I have taken a look into your order and the 3-6 day shipping method for £2.99 was chosen but I apologise if your order took longer than this to arrive. I am very sorry if your delivery was later than expected, as you may be aware, Royal Mail have been striking over the last few months. It has caused chaos with ours and many other companies deliveries. We have been trying our best to get orders to customers on time. We have had to take the difficult decision to move our deliveries temporarily away from Royal Mail. They have caused us so many delays and issues due to strikes. We are currently using Fedex and Evri - both have seen some delays due to the knock on effect from the Royal Mail strikes, however at present, both Evri and Fedex have a better next day delivery rate than Royal Mail. We hope that we can start shipping with Royal Mail in the near future once the strikes are over, as we understand it is more convenient for most customers. We will continue to assess our delivery options to make sure we can deliver to our customer timescales. Once again I apologise for the delays you have experienced. Have a great Christmas and if there is anything else we can help with please don't hesitate to contact us. Kind Regards, The NE Trophies Team

“Great speedy service. Although very expensive for what was just a paper printed trophy centre...”

Good morning Al, Thank you for your order with us. We are very sorry that you are not happy with the 80p price of our Personalised Trophy Centres. Kind regards, Michelle Marketing @ North East Trophies

“Pleased with the product, only asked for gold and black. 6 hold and black the rest are orange and black”

Good morning Jayne, Thank you for your order with us. We are very sorry that you are not completely happy with your order. We would be more than happy to see how we can resolve this for you. Please email us at trophies@netrophies.co.uk Kind regards, Michelle Marketing @ North East Trophies

“Selecting, ordering and engraving experience was good. However it’s ridiculous that the prices of the item was more than doubled with postal costs. Please don’t make your margin on postsl charges”

Good morning Darren, Thank you for your order with us. We are very sorry that you are not happy with the cost of postage. The premium delivery does cost more because we dispatch the order more quickly. We appreciate your feedback, this will be passed on & looked into. Kind regards, Michelle Marketing @ North East Trophies

“Charged me twice Product nice but not for double the price”

Good morning Amy, Thank you for your order with us. We are sorry for any confusion. The payment for your order was processed only once. There were multiple payment attempts which were unable to be processed. We have received only one payment. If you have been charged twice, this is an issue with your bank, please contact them regarding this. If you would like to discuss this further or would like any help, please do not hesitate to contact us. Kind regards, Michelle Marketing @ North East Trophies

“Really love the weight and look. It was just a little shame that the paintwork had already started chipping at the back.”

Good morning Salim, Thank you so much for shopping with us. I am very sorry about this issue, we would love to resolve this for you. We can send out a replacement item to you if you would like - please do let us know if you would like a new replacement product & we can get this organised for you right away. Kind regards, Michelle - NET

“The service was excellent and in particular the care of Abby but the finished product had script which was so feint as to be invisible and was nothing close to the copy visiblity I approved. North East Trophies should warn its customers that there is a real degredation from what is sent for approval and the finished product. I am having to spend the same funds again to get a coloured script”

Hi Nigel, Thank you for your honest review and order. I'm very glad to hear that you are happy with our customer service and Abby's handling of this situation - I'll be sure to pass that onto her. However, I am sorry to hear that you are not fully happy with the finish of your item, these plaques are engraved which leaves a frosted white finish - it can be subtle especially if the font chosen is quite thin. The proofs we send across are in Black as this is how it goes through to the engraving software - however, if customers to prefer to have a coloured or brighter finish we are always happy to offer colour printing which your new one will be in. We are happy you have flagged this up as we will definitely take a look into the process and wording when sending a proof and we are always looking for ways to improve so thank you once again for your honesty. I can see that Abby is still awaiting a response from yourself regarding replacements - she has mentioned that she was looking to offer these at a discounted price as a guesture of good will so once we have heard back from yourself we will be more than happy to discuss this. I apologise once again for any confusion or inconvience caused by this situation. Kind Regards, Emily

“I was happy with glasses but thought the writing on them could have been little brighter. Thank you.”

Hi Nicola, I'm sorry to hear you didn't think the engraving was bright enough. Unfortunately as we do engrave our products rather than using vinyl this does appear as a subtle frosted white rather than the bright white of vinyl which isn't permanent. If you would like to discuss this further please don't hesitate to get in touch with our team at trophies@netrophies.co.uk or via phone 0191 348 0173 Kind Regards, Emily

“Great items, fab service just a pity the customer has to pay to return a parcel.”

Hi Lynn We are really happy you were pleased with our service. Our aim is to always give the best possible customer service. We also do offer paid returns if there is an issue with your order. Have a great christmas and new year. Kind regards Andrew

“The big one looked and felt so fake and the three second biggest ones did too. Nothing was wrong with the bronze and silver ones but the 15 stars were overpriced and put more plastic on the back of the star or it did not look so achieving”

Hello Charles, I'm sorry you aren't fully happy with your order. As these products are from our budget range unfortunately they aren't as heavy as some other products we sell and are made out of different materials. If you would like to discuss this further our email is trophies@netrophies.co.uk Kind Regards, Emily

“The shield is lovely but some of the pins that old the little silver shield 🛡 sit out but I can tap them in hopefully just to let you know thanks Tim”

Hi Tim Thanks for your review and the feedback. Apologies for any confusion over the annual shield. We leave some of the pins slightly loose, so that once it is time to engrave the annual shield, it is easy to remove the smaller shields to engrave them. If you tap the pins all the way in then it is very very difficult to remove the smaller shields without damaging them. I hope this helps, but feel free to contact us if you need any more help. Have a great weekend. Kind regards Abby

“Good service & nice trophy but a lot smaller than I was expecting which was a little disappointing.”

North East Trophies is rated 4.9 based on 2,691 reviews