North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,457 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 11th August 2025

Julius J

North East Trophies 5 star review on 3rd August 2025

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engraving is lovely but the glass quality is disappointing.”

Helpful Report

Posted 1 week ago

Hi Yvette, Thank you for your feedback and kind words about the engraving. We're sorry to hear that you’re disappointed with the glass quality. We’ve sent you an email to better understand the issue and to see how we can assist. We look forward to your reply and the chance to make things right. Thanks again Louisa

Posted 4 days ago

“Wrong items came. I have emailed to ask why but no response. Took a while for items to come.”

Helpful Report

Posted 3 months ago

We're really sorry to hear about your experience and for any inconvenience caused. This isn’t the level of service we aim to provide. We’d like to make things right as quickly as possible. If you haven’t heard back from us yet, please feel free to give us a call or resend your email—sometimes messages can slip through unintentionally. Thank you for your patience, and we hope to resolve this for you soon. – The North East Trophies Team

Posted 1 month ago

“Tom's customer service was outstanding. The clarity of the logo that went on to the glass, however, was a little blurred compared with a similar beer glass my football team made 3 years ago using a different supplier (same logo).”

Helpful Report

Posted 8 months ago

Hi Phil, Thank you for your order and feedback. We're glad you found our customer service to be outstanding but sorry to hear you weren't fully satisfied with the glasses. I remember we spent some time trying to improve the quality of the Logo that you sent in (which was extremely small and blurred). After a number of proof revisions, you did approve the proof so the glasses went to production. I trust the issue is with the Logo resolution and not the engraving quality. I have asked Tom to get in touch to see if there is anything we can do for you. Kind Regards Louisa North East Trophies

Posted 7 months ago

“Work was done promptly but didn't move a plaque as requested and the trophy engraving was very light so difficult to make out”

Helpful Report

Posted 9 months ago

Hi Gillian, Thank you for your order and feedback. I'm glad to hear that the work was carried out promptly for you but very sorry that you weren't 100% satisfied with the trophy. I've not been able to locate an email or message from you concerning this but now we are aware of the issue, I have asked the team to get in touch so they can address this and rectify any issues asap. Kind Regards Louisa North East Trophies

Posted 7 months ago

“Struggling with customs. Previous order from 2023 was DDP”

Helpful Report

Posted 10 months ago

“The trophy arrived with a slight chip on the black base. It had been packed very well which makes me think it was packaged like that. I still gave it to my grandson who was highly delighted and did notice the chip.”

Helpful Report

Posted 1 year ago

Hi Linda Thank you so much for taking the time to provide us with your feedback. We really appreciate it! We're thrilled to hear that our personalised service met your expectations and made you happy. Making our customers happy is always our top priority, so it's great to know that we're doing something right. Regarding the slight chip, I apologise for this issue, we do try and pack these really well, however on the rare occasion the couriers damage the parcels, we are happy to replace, them. If you would still like us to replace the item, please let us know via email and we'll get that sorted for you. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're here to help! Once again, thank you for your feedback, Linda. We hope to continue providing you with excellent service in the future! Best regards, Andrew North East Trophies

Posted 1 year ago

“it was good product came although I think £6 for 13cm is really a lot”

Helpful Report

Posted 1 year ago

Hi Jannah, Thank you for your order with us. I'm sorry you feel our trophies at £6 for the 5.75 inch Heavyweight Football Trophy is not good value. We pride ourselves on the fact that we are one of the best value trophy suppliers in the UK. Our price also includes an engraved trophy plate aswell. We do hope however that your experience with us was an overall positive one. If you choose to purchase your trophies with us again in the future, please do consider getting in touch so we may help with recommendations to better suit your requirements. We will be more than happy to help. Kind Regards Louisa Marketing @ Northeast Trophies

Posted 1 year ago

“Took a lot longer to deliver than expected and in fact arrived too late for the event.”

Helpful Report

Posted 2 years ago

Hi Louise, Thank you very much for your order with us. We received your order on the 14th July and shipped it the same day. I have looked into the reason for the late delivery with Evri. I can see on the tracking information that they attempted next-day delivery at 12.22 pm on the 15th and again on the 17th but there was no one in on both occasions or a safe place to leave your parcel. They should have left you a card in the letterbox with this information. This led to your delivery being late. We hope that you are happy with your Wooden Medals. Kind regards, Louisa Marketing @ Northeast Trophies

Posted 1 year ago

“Disappointed I had to go and collect my order from the sorting office because despite paying for express delivery it was sent by normal post. Although I must admit that the customer service, once I had pointed out what had happened, the customer service was second to none. And they immediately contacted Royal Mail to hold my package for me to come and collect it. So my experience wasn't great but it wasn't terrible. The items when received were good quality.”

Helpful Report

Posted 2 years ago

Hi Dawn Thank you for leaving feedback. It is appreciated as we can look at ways of improving. I can see you chose the 2-3 Day shipping option which was sent via Royal Mail Tracked 48 parcel service and is usually very reliable. I am pleased we were able to work with you and get the parcel picked up from your local sorting office rather than have them attempt delivery. It is one of the reasons why Royal Mail is so popular by our customers - they offer the option to pick up if delivery is not possible. It is great to hear you were pleased with the products, we work hard to ensure we offer the best trophies and awards at very competitive prices. If you need any help with your future orders please feel free to contact us. Kind regards Andrew

Posted 2 years ago

“Trophy is good (but small) but they use Evri as delivery company who are awful. Paid for next day delivery and received it about a week later after receiving a message for evri saying there was ‘an issue’.”

Helpful Report

Posted 2 years ago

HI Nicola Thank you for your feedback. I have taken a look into your order and the 3-6 day shipping method for £2.99 was chosen but I apologise if your order took longer than this to arrive. I am very sorry if your delivery was later than expected, as you may be aware, Royal Mail have been striking over the last few months. It has caused chaos with ours and many other companies deliveries. We have been trying our best to get orders to customers on time. We have had to take the difficult decision to move our deliveries temporarily away from Royal Mail. They have caused us so many delays and issues due to strikes. We are currently using Fedex and Evri - both have seen some delays due to the knock on effect from the Royal Mail strikes, however at present, both Evri and Fedex have a better next day delivery rate than Royal Mail. We hope that we can start shipping with Royal Mail in the near future once the strikes are over, as we understand it is more convenient for most customers. We will continue to assess our delivery options to make sure we can deliver to our customer timescales. Once again I apologise for the delays you have experienced. Have a great Christmas and if there is anything else we can help with please don't hesitate to contact us. Kind Regards, The NE Trophies Team

Posted 2 years ago

“Great speedy service. Although very expensive for what was just a paper printed trophy centre...”

Helpful Report

Posted 2 years ago

Good morning Al, Thank you for your order with us. We are very sorry that you are not happy with the 80p price of our Personalised Trophy Centres. Kind regards, Michelle Marketing @ North East Trophies

Posted 2 years ago

“Pleased with the product, only asked for gold and black. 6 hold and black the rest are orange and black”

Helpful Report

Posted 2 years ago

Good morning Jayne, Thank you for your order with us. We are very sorry that you are not completely happy with your order. We would be more than happy to see how we can resolve this for you. Please email us at trophies@netrophies.co.uk Kind regards, Michelle Marketing @ North East Trophies

Posted 2 years ago

“Selecting, ordering and engraving experience was good. However it’s ridiculous that the prices of the item was more than doubled with postal costs. Please don’t make your margin on postsl charges”

Helpful Report

Posted 3 years ago

Good morning Darren, Thank you for your order with us. We are very sorry that you are not happy with the cost of postage. The premium delivery does cost more because we dispatch the order more quickly. We appreciate your feedback, this will be passed on & looked into. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Charged me twice Product nice but not for double the price”

Helpful Report

Posted 3 years ago

Good morning Amy, Thank you for your order with us. We are sorry for any confusion. The payment for your order was processed only once. There were multiple payment attempts which were unable to be processed. We have received only one payment. If you have been charged twice, this is an issue with your bank, please contact them regarding this. If you would like to discuss this further or would like any help, please do not hesitate to contact us. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Really love the weight and look. It was just a little shame that the paintwork had already started chipping at the back.”

Helpful Report

Posted 3 years ago

Good morning Salim, Thank you so much for shopping with us. I am very sorry about this issue, we would love to resolve this for you. We can send out a replacement item to you if you would like - please do let us know if you would like a new replacement product & we can get this organised for you right away. Kind regards, Michelle - NET

Posted 3 years ago

“The service was excellent and in particular the care of Abby but the finished product had script which was so feint as to be invisible and was nothing close to the copy visiblity I approved. North East Trophies should warn its customers that there is a real degredation from what is sent for approval and the finished product. I am having to spend the same funds again to get a coloured script”

Helpful Report

Posted 4 years ago

Hi Nigel, Thank you for your honest review and order. I'm very glad to hear that you are happy with our customer service and Abby's handling of this situation - I'll be sure to pass that onto her. However, I am sorry to hear that you are not fully happy with the finish of your item, these plaques are engraved which leaves a frosted white finish - it can be subtle especially if the font chosen is quite thin. The proofs we send across are in Black as this is how it goes through to the engraving software - however, if customers to prefer to have a coloured or brighter finish we are always happy to offer colour printing which your new one will be in. We are happy you have flagged this up as we will definitely take a look into the process and wording when sending a proof and we are always looking for ways to improve so thank you once again for your honesty. I can see that Abby is still awaiting a response from yourself regarding replacements - she has mentioned that she was looking to offer these at a discounted price as a guesture of good will so once we have heard back from yourself we will be more than happy to discuss this. I apologise once again for any confusion or inconvience caused by this situation. Kind Regards, Emily

Posted 4 years ago

“I was happy with glasses but thought the writing on them could have been little brighter. Thank you.”

Helpful Report

Posted 4 years ago

Hi Nicola, I'm sorry to hear you didn't think the engraving was bright enough. Unfortunately as we do engrave our products rather than using vinyl this does appear as a subtle frosted white rather than the bright white of vinyl which isn't permanent. If you would like to discuss this further please don't hesitate to get in touch with our team at trophies@netrophies.co.uk or via phone 0191 348 0173 Kind Regards, Emily

Posted 4 years ago

“Great items, fab service just a pity the customer has to pay to return a parcel.”

Helpful Report

Posted 4 years ago

Hi Lynn We are really happy you were pleased with our service. Our aim is to always give the best possible customer service. We also do offer paid returns if there is an issue with your order. Have a great christmas and new year. Kind regards Andrew

Posted 4 years ago

“The big one looked and felt so fake and the three second biggest ones did too. Nothing was wrong with the bronze and silver ones but the 15 stars were overpriced and put more plastic on the back of the star or it did not look so achieving”

Helpful Report

Posted 5 years ago

Hello Charles, I'm sorry you aren't fully happy with your order. As these products are from our budget range unfortunately they aren't as heavy as some other products we sell and are made out of different materials. If you would like to discuss this further our email is trophies@netrophies.co.uk Kind Regards, Emily

Posted 5 years ago

“The shield is lovely but some of the pins that old the little silver shield 🛡 sit out but I can tap them in hopefully just to let you know thanks Tim”

Helpful Report

Posted 5 years ago

Hi Tim Thanks for your review and the feedback. Apologies for any confusion over the annual shield. We leave some of the pins slightly loose, so that once it is time to engrave the annual shield, it is easy to remove the smaller shields to engrave them. If you tap the pins all the way in then it is very very difficult to remove the smaller shields without damaging them. I hope this helps, but feel free to contact us if you need any more help. Have a great weekend. Kind regards Abby

Posted 5 years ago

North East Trophies is rated 4.9 based on 3,457 reviews