Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 9,539 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 9,539 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 28th June 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Duvet cover is amazing (very warm, but not sweaty and also, not heavy), but pillow is far too thick - sadly only started causing me neck pain after the 30 day trial! If I could, I would swap it for the child's pillow (even though I am a fairly large 34 years old!!!)”

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“The mattress protector is good, it fits, however I didn’t realise it would rustle so much. It sounds a bit like a protector for a child’s mattress”

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“Doesn’t quite fit the bed”

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“It’s definitely made my mattress a little better. However I am still waking with lower back pain.”

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“The mattress topper is comfortable, however it was described as keeping you cool at night, but it makes me a bit too warm. Also, the elastic bands that are there to keep it in place are not wide enough a deep king size mattress. Panda need to sort out these issues. I wish that I had returned it but circumstances prevented me doing it in the 30 days allowed.”

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“The topper isn’t exactly what I expected. It is comfortable although I was expecting it to fit to my body shape. The holding straps don’t hold it for long. They could do with being adjustable or connect to the other. It was also £40 cheaper in Costco then the actual Panda website where I purchased. So I was a bit miffed to see that after the fact. I think I’ll just save up for a tempur mattress instead.”

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“Good service and fulfilment and easy return and refund of product. Bamboo mattress protector was described as ‘silent’ and was not. Annoying waste of time and resources.”

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“Ударение ставится на то что наволочка из бамбука т.е.натуральный продукт.увы через месяц покрылась катышками.а само наполнение-ок.спать удобно.”

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“Great quality bedding but part of order missing when arrived. Had to contact customer service multiple times. Received the missing item in the end but a bit of a hassle.”

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“Bought this mattress topper almost exactly a year ago and have been disappointed at how long it didn't last. Customer service when I bought it was great, it came really quickly, didn't take long to expand. My problems started about 3 months in where I realised that there had become a bit of an indentation where I usually sleep. So I turned it around and got about another month of it feeling pretty good. Then had to flip it over which didn't do much. Suffice to say, after about 6months it really hasn't held up, and over the course of the last 3 months I have been getting pretty bad back and hip pain from where it isn't giving any real support. Real let down given the price, I would have expected it to at least have lasted a year hopefully longer. I'm now going with another brand to replace my mattress topper. Fingers crossed it goes better than this!”

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“I ordered this duvet as I was having night sweats and this stated it controls your temperature. I have had this duvet for a few months now. It’s a lovely, heavy duvet, but I do still have night sweats. I’m guessing because it’s a natural filling they don’t seem as bad as with a cheaper duvet. It’s more comfortable but it does not stop my night sweats. I’m glad I purchased it but it’s a very expensive buy and not stopped my night sweats so that’s why I have given it a 3.”

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“I bought a whole set- super king duvet, pillows and a bedding. Bedding is absolutely amazing. Pillows are nice, but impossible to use with their own pillowcases due to the size. Pillows always coming out from the case. Looks like no one tested it together. Simple zip or buttons would do the job . Unfortunately we now using different pillow cases because it is very annoying when your pillow lives separate life. I am surprised that Panda has only one type of pillows for adults and they haven’t been bothered to make it work together! For the price it is disappointing. I do agree with other reviewers, duvet has fluff coming out, overpriced for what is it.”

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“It’s ok, hasn’t changed my sleep/levels of comfort hugely so a bit disappointed but not enough to go to the effort of sending back!”

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“the pillow is very hard. harder than i expected it to be.”

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“The bedsheets are soft, very soft - like almost silky. This will be great in late spring and summer - but for autumn and winter - they simply remain too cool - and really do hold a chill. I was way too cold when I tried them the day they arrived in December - so took them off and put my flannel/brushed cotton sheets back on until May. The other slightly annoying thing is the tightness of the buttons - they’re REALLY tight and fiddly - means that putting the sheets on and off is a frustrating job.”

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“Pillow is okay, but I don’t love it as I still get some neck pain sleeping on it. Should’ve returned it as it’s expensive to not be 100% right for me”

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“After reading the amazing reviews I thought I’d buy these on offer for my children. I’m used to feather duvets so buying something not feather is a big step, I need my duvet all cuddly and cosy but with feather it’s always noisy. The duvet arrived nicely packaged in a lovely box and bag. When inspecting the duvet, my first impression was that it is very thin and not ‘cloud’ like whatsoever. It’s very flat and heavy. I tried it on the bed and it does feel nice and wraps around the body due to the weight, in fact it felt like an old silk duvet I’ve had. My only concern is that it doesn’t feel warm. With the colder nights, I worried my children would be cold with these duvets even though they have a 10.5 feather one, it doesn’t compare, the panda duvet even at 10.5 tog feels much colder. I think it’ll be nice for the warmer months ahead but not suitable for very cold nights. One child had to put a thick blanket on top to make it more cosier so I think we will revert back to our older duvet until it’s warmer. It barely makes a noise which is great!”

Helpful Report

“I bought the Duvet Bundle and overall I'm very happy, however I don't think I can recommend the duvet. First the good: The sheets are incredible, silky smooth and feel so luxurious that I never want to leave my bed. The pillows are perfect for me, they will depend on if you like memory foam or not, but I love mine. It's firm but not hard. Delivery was prompt and everything arrived packaged nicely. Sustainable materials. The bad: The duvet! I have had this bundle for a good 5 months now and I was waiting to review it because I was hoping this problem would resolve itself, but unfortunately it isn't. The duvet leaks it's filling constantly. To the point where every time I change my sheets I have to vacuum the bedroom, the landing, the stairs and the living room as the malting leaves a nice bread crumb trail all the way to the washing machine. I'm actually not sure how long the duvet will last as it malts so much I'm convinced it will be a hollow sheet before long. In conclusion I think this is a great product and great company, but I'd recommend just going for the sheets and pillows.”

Helpful Report

“The fabric is excellent. The reason I have given 3 stars is because of the pillow case design. it is stitched in such a way that only one side can be used. I have just simply taken them out and don't use them.”

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“Ordered the item via Costco and was promised that the order would arrive by Tuesday last week and was informed by the courier that there was a delay at panda. No information from panda. Contacted Costco and had to chase them for delivery.”

Helpful Report

Panda London is rated 4.9 based on 9,539 reviews