Panda London Reviews

Name: Panda London
Rating: 4.84

4.8 Rating 9,881 Reviews

97 %

of reviewers recommend Panda London

4.8

Based on 9,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 23rd November 2025

Panda London 5 star review on 28th June 2025

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and lovely quality -thank you”

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“Would not buy another brand of topper now”

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“Used my mattress topper for the first time last night and Wow best night sleep i have had in years. I suffer with lower back problem and I felt better this morning. Going to buy a pillow but not sure which one would be best.”

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“Super-comfortable pillow and the fastest shipping ever”

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“Fast easy delivery.”

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“Very pleased with product -we’d already bought and used two smaller ones for our caravan.”

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“Tried my topper for the first night , last night, I was not disappointed. I’ve had the pillow for a while, and it was a great buy. I have back and leg trouble, and my sleep has always been disturbed , but thankfully i slept a lot better last night.. If this topper can do that in one night , I look forward to my future nights. Thank you Panda.Very quick delivery.”

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“Super comfy so far so good”

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“mattress topper is comfortable and worth the price. bought two”

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“Found the pillow so different to what I was used to for first few nights and considered returning it but now I am used to it and is so comfortable 😌”

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“The mattress topper is so comfortable. Would highly recommend. The whole process from ordering to receiving the mattress topper was excellent. You were informed about every stage from ordering, when it was dispatched and the day for arrival. The price is well worth it.”

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“Warm and comfortable.”

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“It wear 2 days late it arived on the 15th friday .lade it out on the spare bed tull monday 18th . Slept on it from then and up tull now its been Exsalant”

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“Lovely product. Really improved my sleeping and I am very happy with it. Totally worth it.”

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“I've had my Panda topper for a few year's, it is the only thing that allow's me to sleep without hip pain. Spent endless amounts of money trying to find a comfortable mattress which doesn't seem to exist!”

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“At the moment I will give it a 5 star, but I have not had it long, so will see how it goes, it was very quick fro ordering it to having received it 3 day’s that was fantastic, thank you”

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“So comfortable! Definitely recommend. Quick delivery and great packaging”

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“Update: After posting this review I was thankfully called by Callan from Panda, who got right to work to make this right and was able to organise the correct collection 2 days later, right before the holidays. The experience was disappointing but they did make it right in the end so I've updated the review accordingly from 1 to 3. Thank you. After liking their pillows, I ordered the Panda Hybrid Bamboo Mattress last month as we needed a new one we were quite excited. We were disappointed however to find that it was much firmer than expected going by the description. That was fine though as that's the way online purchases can work, and there is the 100 night guarantee, so we asked to return and ordered a mattress from another company. This was actioned and we waited for the courier but this is where everything sadly went south. After selecting a date with the courier, which was almost 2 weeks later, they finally called on the day to say they were coming to deliver our "new mattress". Confused we clarified this was a return but no the courier somehow had another Panda mattress to deliver to us and wouldn't be able to take away the one we already have due to not "having the slips". They washed their hands of it and cancelled the delivery so I've now been left with a heavy king size mattress that I've had to move myself since our new one is coming and will no doubt be stuck with over the whole holiday season now. I've tried to contact Panda today to try and rectify the situation ASAP as there's no place for this massive mattress but I've got no response via email hours later and their phone line just goes to voicemail extension "1001". A very disappointing experience. I won't be buying from Panda again.”

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“Amazing quality”

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“Really pleased with my topper So comfy Would of been nice to have an extra cover when one is being washed”

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Panda London is rated 4.8 based on 9,881 reviews