Panda London Reviews

Name: Panda London
Rating: 4.84

4.8 Rating 10,534 Reviews

97 %

of reviewers recommend Panda London

4.8

Based on 10,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

Write Your review

Tell us how Panda London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Panda London 5 star review on 23rd November 2025

Panda London 5 star review on 28th June 2025

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super comfy so far so good”

Helpful Report

“mattress topper is comfortable and worth the price. bought two”

Helpful Report

“Found the pillow so different to what I was used to for first few nights and considered returning it but now I am used to it and is so comfortable 😌”

Helpful Report

“The mattress topper is so comfortable. Would highly recommend. The whole process from ordering to receiving the mattress topper was excellent. You were informed about every stage from ordering, when it was dispatched and the day for arrival. The price is well worth it.”

Helpful Report

“Warm and comfortable.”

Helpful Report

“It wear 2 days late it arived on the 15th friday .lade it out on the spare bed tull monday 18th . Slept on it from then and up tull now its been Exsalant”

Helpful Report

“Lovely product. Really improved my sleeping and I am very happy with it. Totally worth it.”

Helpful Report

“I've had my Panda topper for a few year's, it is the only thing that allow's me to sleep without hip pain. Spent endless amounts of money trying to find a comfortable mattress which doesn't seem to exist!”

Helpful Report

“At the moment I will give it a 5 star, but I have not had it long, so will see how it goes, it was very quick fro ordering it to having received it 3 day’s that was fantastic, thank you”

Helpful Report

“So comfortable! Definitely recommend. Quick delivery and great packaging”

Helpful Report

“Update: After posting this review I was thankfully called by Callan from Panda, who got right to work to make this right and was able to organise the correct collection 2 days later, right before the holidays. The experience was disappointing but they did make it right in the end so I've updated the review accordingly from 1 to 3. Thank you. After liking their pillows, I ordered the Panda Hybrid Bamboo Mattress last month as we needed a new one we were quite excited. We were disappointed however to find that it was much firmer than expected going by the description. That was fine though as that's the way online purchases can work, and there is the 100 night guarantee, so we asked to return and ordered a mattress from another company. This was actioned and we waited for the courier but this is where everything sadly went south. After selecting a date with the courier, which was almost 2 weeks later, they finally called on the day to say they were coming to deliver our "new mattress". Confused we clarified this was a return but no the courier somehow had another Panda mattress to deliver to us and wouldn't be able to take away the one we already have due to not "having the slips". They washed their hands of it and cancelled the delivery so I've now been left with a heavy king size mattress that I've had to move myself since our new one is coming and will no doubt be stuck with over the whole holiday season now. I've tried to contact Panda today to try and rectify the situation ASAP as there's no place for this massive mattress but I've got no response via email hours later and their phone line just goes to voicemail extension "1001". A very disappointing experience. I won't be buying from Panda again.”

Helpful Report

“Amazing quality”

Helpful Report

“Really pleased with my topper So comfy Would of been nice to have an extra cover when one is being washed”

Helpful Report

“Wow. Best nights sleep in a very long time and no bad back when woke up. It seems to keep me warmer (always cold) and my partner cooler (always hot!). Amazing”

Helpful Report

“Great mattress topper, made such a difference to my bed!”

Helpful Report

“Quality product”

Helpful Report

“Customer service and delivery were very quick, thank you.”

Helpful Report

“Transformed my sleep.”

Helpful Report

“Early days but so far I am enjoying my mattress topper and hybrid pillow. Excellent service”

Helpful Report

“Very well made and comfortable to lay your head on, very good delivery time.”

Helpful Report

Panda London is rated 4.8 based on 10,534 reviews