Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 7,090 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 7,090 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 11th April 2024

J Lewis

Panda London 5 star review on 9th April 2024

W Newman

Panda London 5 star review on 2nd April 2024

F Sullivan

Panda London 5 star review on 25th December 2023

Panda London 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are a lot of things I like about my mattress topper but after a bit of use I’m finding it a bit soft and developing aches. Also it rarely stays in place and I spend a lot of time repositioning it. I probably would not buy it again but might work for others”

Helpful Report

“Customer support responded quickly to email query”

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“Purchased mattress topper from a retail shop. It stays nicely on top of mattress. It is O.K. to sleep on but I expected it to be better with all the great reviews. It gets very warm on the part your sleeping on but when you roll over it is quite cool. No issue with the smell of product. It is a bit pricey as maybe I expected it to be more of a luxury product. Still early days using this topper so will wait and see if it improves.”

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“Nice pillow. Unfortunately it has not worked in helping me wake up on occasion without a very sore neck. I also find I need to turn it over through the night as it gets hot.. a little disappointed”

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“I love bamboo bedding so thought I’d try a bed set from Panda Life. The material is gorgeous - soft and cool in the warm weather we’ve had this summer. What stopped me giving it 5 stars is the shrinkage ... both the king size duvet cover and fitted sheet are more like a double now. I can’t fit my duvet in the cover flat and fight with the fitted sheet every time I put it on the bed. I know bamboo material shrinks however this is a bit of a joke. I have followed the washing instructions exactly and only wash the bedding in Ecover laundry liquid and line dry / iron. I should have purchased a super king set. Shame as I love the material.”

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“brilliant softness, but expensive and not noticeably cooler than other cheaper sheets. If you sweat at night, your sweat will leave white 'tide marks' on the sheets, which is problematic if the sheets aren't white”

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“Customer service wasn't prompt to be honest, the product however we like very much.”

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“We chose the panda because of its heat-regulating properties. The topper is very comfortable, but we didn't find that it helped with keeping cool. I would recommend if you're choosing for comfort. Excellent customer service though - the return process is very simple and fast.”

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“Fairly comfortable but now very think.”

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“The fabric the eye mask is made of is lovely to wear and very comfortable against the skin. It fits well enough and excludes 85-90% of the light. As I can't tolerate anything tight around my head the mask may slip a little but that can't be helped. However, my mask is somewhat misshapen and appears to have been rather badly cut and sewn. I didn't send it back because it's for me and it doesn't affect the effectiveness but I was a little disappointed.”

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“Excellent quality mattress protector. Breathable and silent. The customer service from Panda is exceptional. Thank you.”

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“Hasn't really done much for me in the way of improved sleep.”

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“Overall pleased with the topper it does tend to dip on the sides we have been laying on and we are not “big” people and isn’t popping back as flat as I would have expected, but it has made the mattress more comfortable so can’t complain to much?”

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“I think the eye mask is relatively expensive for something that has a flimsy and uncomfortable strap, isn’t particularly soft and not scented. Light tends to get in around the nose part, so not great for purpose. I bought it because of the general ethos of the company which I agree with, but the product itself was a bit disappointing.”

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“I bought the mattress topper and pillow. The topper is great, sleeping much better now. The pillow however is uncomfortable and i am disappointed considering the price. The delivery was fast and easy.”

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“The pillow is a bit too soft & put my neck on an awkward angle, the first pillow was too high.”

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“I thought Panda only sold one type of pillow and thought these were the shredded type, which are far more comfortable than the solid type...But overall, the solid pillows are acceptable in comfort”

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“Thought it would be firmer than it is”

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“Very small in size although comfy”

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“The topper we ordered does not really have the cooling feature advertised, still feels very hot in bed. We have some springs in our mattress which the topper does cover well however it’s also not as soft and comfortable as expected”

Helpful Report

Panda London is rated 4.9 based on 7,090 reviews