MyAppliances Reviews

Name: MyAppliances
Address: MyAppliances, Normanton, United Kingdom
Rating: 3.80

3.8 Rating 143 Reviews

69 %

of reviewers recommend MyAppliances

Company Reviews

Product Reviews

Metrics

3.8

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

MyAppliances 5 star review on 13th December 2025

Anonymous // 01/01/2019

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“Not a good product - the cast iron surface was defective meaning it burnt every time, no matter the temperature.”

Helpful Report

Posted 6 months ago

We're very sorry to hear about your experience. It sounds like the surface may not have been properly seasoned, which is essential for getting the best results from cast iron. Even brand new griddles benefit from additional seasoning before first use. To season it at home, wash it with warm water and a little washing-up liquid, then dry it thoroughly. Apply a thin layer of high smoke point oil (such as rapeseed or flaxseed), wipe off any excess, and place it upside down in an oven at 230–260°C for an hour. Allow it to cool in the oven. Repeating this process 2–3 times can help build a stronger non-stick coating. Please don’t hesitate to contact our customer service team so we can resolve this for you. Your satisfaction is very important to us.

Posted 6 months ago

“Good service, delivered on time. No issues at all”

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Posted 6 months ago

We’re glad to hear you’re satisfied with our service and that everything arrived on time. Thank you for choosing MyAppliances! Kind regards, Team MyAppliances

Posted 3 weeks ago

“I was very greatfull how quick you responded to my order on the other hand the courier firm did not deliver until Tuesday were I paid for next day delivery but as for your firm I am very greatfull for all your help thanks”

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Posted 6 months ago

We are glad to hear you are happy with our service. We’re sorry the courier delayed delivery, but we’re glad we could help. Thanks for your feedback and for choosing MyAppliances! Kind regards, Team MyAppliances

Posted 3 weeks ago

“Good product. Come on time.”

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Posted 7 months ago

We are happy to hear that you are happy with our product and on-time delivery. Thanks for choosing MyAppliances! Kind regards, Team MyAppliances

Posted 3 weeks ago

“Great cooker hood. Bought to replace a similar one. Easy to install and value for money.”

Helpful Report

Posted 7 months ago

We’re happy you’re satisfied with the cooker hood and value for money. Thanks for choosing MyAppliances! Kind regards, Team MyAppliances

Posted 3 weeks ago

“Came broken. Last product i bought randomly shattered within 3 years. Poor products and wouldn't recommend. Poorly packaged too. I superglued parts back in rather than send back but I wouldn't recommend products from here. That's 2 poor products I've bought.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, and I’m very sorry for the frustration you’ve experienced. While glass products don’t typically shatter without cause, we understand that damage can happen, especially if items are handled roughly during shipping or use. We strive to ensure our packaging protects fragile items, and we’ll review this to improve.

Posted 6 months ago

“Great customer service, very helpful! Would definitely use again 👍”

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Posted 7 months ago

We’re thrilled you’re happy with our service. Thanks for choosing MyAppliances! Kind regards, Team MyAppliances

Posted 3 weeks ago

“speedy delivery and well packaged”

Helpful Report

Posted 7 months ago

We’re thrilled you’re happy with the speedy delivery and well-packaged item. Thanks for choosing MyAppliances! Kind regards, Team MyAppliances

Posted 3 weeks ago

“Unfortunately, although my oven has been installed, I haven't had a chance to use it as the property is awaiting decoration. Hence, my score”

Helpful Report

Posted 7 months ago

Hello, Thank you for letting us know. I’m sorry you haven’t had a chance to use the oven yet due to decoration work. When you’re ready to test it, if you have any questions or need assistance, please reach out with your order details and we’ll be happy to help. Kind regards, Team MyAppliances

Posted 3 weeks ago

“Customer service is non existent- I’ve tried contacting a number of times about parts missing from my order. Avoid!”

Helpful Report

Posted 7 months ago

Hi Kirsty, Thank you for your feedback. We're sorry to hear you're disappointed. Just to clarify, the non-return flaps come pre-attached to the outlet on the cooker hood, so they are not supplied as separate parts. We also responded to your enquiries on both 4th May and 14th May with this information, but it seems our messages may not have reached you. Please do check your spam or junk folder just in case. If there's anything else you need, we're here to help — please don't hesitate to get back in touch. Kind regards, MyAppliances

Posted 7 months ago

“Fast delivery, good product, reasonable price.”

Helpful Report

Posted 7 months ago

Great to hear you’re happy with fast delivery, good product, and reasonable price. Thanks for choosing MyAppliances! Kind regards, Team MyAppliances

Posted 3 weeks ago

“The dispatch was delayed. Once I had complained I was refunded the next day delivery. The extractor then arrived with the wrong filters. I complained again, was made to submit proof of the error, and finally the correct filters were sent. The emails to the complaint team were actioned slowly and in both instances required phone calls in addition. The extractor hood itself is very smart and quiet. However the instructions for installation were poor and mounting via two screws which have to be placed inside the casing was difficult.”

Helpful Report

Posted 7 months ago

Hi Michael, Thanks for taking the time to leave a review. We're really sorry to hear about the delays with your order and the picking error with the filters, we understand how frustrating that must have been. We're glad to hear you’re happy with the extractor hood itself and that it’s running quietly. We appreciate your feedback on the installation instruction, mounting and we’ve passed that on to our product team. Thanks again for your honest feedback, and sorry again for the inconvenience caused. Best regards, MyAppliances

Posted 7 months ago

“First 3 ovens arrived damaged 4th one last less than 1 year... it was replaced with no fuss hence the 1.star 5th one has now last less than 2 years with the same fault!! Both times the oven stops heating up.... Oven is innocenti... don't buy!!! My guess is these are all refurbished!!!”

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Posted 11 months ago

“Belling oven lasted 2/5, years only. Terrible ovens”

Helpful Report

Posted 1 year ago

We’re sorry to hear your oven didn’t last as expected. We’d like to help resolve this. Please contact our support with your order details so we can investigate. Kind regards, Team MyAppliances

Posted 3 weeks ago

“Awfull service,no reply to emails,order never come. They just ignoring. I will never ever use this again!”

Helpful Report

Posted 1 year ago

“Booked a delivery slot 8 days after of placing the order. My partner waited in all day for the delivery which never arrived. I contacted the delivery company who had never been made aware of the agreed date. Cancelled the order and have since been in a battle with the company for a refund. No response to emails and no refund. I have raised a dispute via PayPal and am contacting the small claims court to pursue this refund. Avoid at all costs. They may be cheap but you don't get anything for your money”

Helpful Report

Posted 2 years ago

“Take note, you get what you pay for. I've had 2 of their top of the range innocents ovens in 3 years. They take 25 minutes to reach operating temperature which according to my thermometer is 10 degrees hotter than the setting. Also the cooling fan never switches off, you have to knock the power off at the plug and leave it for a couple of hours before you switch it back on. The first ovens fan oven didn't work at all either. I've just ordered a new Bosch oven to replace this one as it's total garbage. Hope this review helps you in your choice.”

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Posted 3 years ago

“Avoid avoid avoid!! Brought a ceramic hob from my appliances which recently stopped working, we had an electrician come and take the hob out to find that the connection box had all burnt away!! He said it’s lucky our house didn’t set on fire and that the hob was clearly faulty! Finally got a reply from my appliances, they completely fobbed me off blamed the electrician even tho the end that the electrician wired in was completely fine but the end that was attached to the hob(it arrived already attached to the hob) had all burnt away!! Shambles of a company, avoid at all costs!!”

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Posted 3 years ago

“Do not use this company awful customer service , we purchased a wine fridge via a retailer in early 2020 which had a 2 year warranty in Aug 2021 they had to replace it with a brand new one after 3 engineer visits. The engineer basically swapped out PCB'S and hoped for the best. Now in May 2022 , 10 months after getting a brand new fridge that one has gone wrong and this terrible company have refused to honour the two year warranty on a 10 month old product as they say the warranty went from the delivery of the first fridge so it has now expired absolute con. So be warned bunch of sharks”

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Posted 3 years ago

“DO NOT USE! Paid £15 delivery cost for 3 items (Cooker Hood, Carbon filter pack and Ducting Kit). Returned 2 items (Filter pack and Ducting Kit) as they were not needed in the end, and had to pay return cost myself. They then charged me £11.00 admin fee (£5.50 for each item returned!!!). There are much better companies out there that don't charge admin fees for returns. So I suggest you shop around and read the small print before spending your hard earned cash.”

Helpful Report

Posted 3 years ago

MyAppliances is rated 3.8 based on 143 reviews