MyAppliances Reviews

Name: MyAppliances
Address: MyAppliances, Normanton, United Kingdom
Rating: 3.99

4.0 Rating 232 Reviews

75 %

of reviewers recommend MyAppliances

Company Reviews

Product Reviews

Metrics

4.0

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone

MyAppliances 5 star review on 24th January 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over time we have a variety of kitchen units from My Appliances including fridge freezer ovens and hob,s. We have had no problems with this company prior to our latest order. In the past when we had a problem you could phone and speak to a customer service personnel, not now. I ordered a wronge mivrowave for our kitchen and needed to return it. We could not phone any one and had to try to complete the return by emails , which was not very successful. In the end we used parcel force to return the unit, and now waiting for information on refund. I gave a 4 star,normally it would be 5”

Helpful Report

Posted 1 day ago

“No customer service team on the basis they don’t have a phone number and don’t respond to emails.”

Helpful Report

Posted 5 days ago

“Damaged cooker, dangerous broken glass and no customer service Absolutely unacceptable experience. My integrated cooker arrived badly damaged, with a large amount of shattered glass. The appliance is completely unusable and, more importantly, dangerous to handle because of the sharp broken glass. I contacted customer service immediately by email. I waited two days before receiving what appeared to be an automated response asking for my address and order details. I provided everything requested straight away, but since then I have heard absolutely nothing. I am now left with a large, broken appliance in my home, covered in dangerous shattered glass, which I cannot use or safely deal with. There has been no proper communication, no collection arranged, no replacement and no refund. When a company delivers a damaged and potentially dangerous electrical appliance, I would expect the matter to be treated as urgent. Instead, I have been left chasing them with no meaningful response. Extremely disappointing service. I would not expect any customer to be left in this situation after receiving a damaged product.”

Helpful Report

Posted 1 week ago

“Have just had my oven fitted and it doesn’t even work. I can’t even get the help team to answer the phone”

Helpful Report

Posted 1 week ago

“Absolutely shocking company. Yes delivery was quick but will not answer any issues or emails been trying for over a week as my item was damaged Never shop again with them.”

Helpful Report

Posted 1 week ago

“It's a good service, we had not any problems. We can mention the cooker hood arrived 1 day later that's all.”

Helpful Report

Posted 1 week ago

“I ordereda new combi-oven. It arrived on time, but was unfortunately damaged in transit. I contacted customer service and received a good and positive response. A replacement was delivered on request. This is what I call great customer service. You can order in the knowledge that they will deliver on time, and if there is a problem, they will sort it for you. Very pleased with my oven.”

Helpful Report

Posted 2 weeks ago

“After placing my order on 29th August and numerous messages for an update on my delivery finally got an update on 11th September to say my shipment was damaged and to contact shipper regarding a replacement. Have e-mailed twice with no reply, in my view very poor customer service, not even a telephone number to speak to anyone for assistance, very frustrated as no updates regarding delivery or refund, don’t think I would use My Appliances again”

Helpful Report

Posted 2 weeks ago

“Speedy delivery but the return process is extremely difficult. Can't understand why there can be no contact telephone for this huge company. I would never recommend it cause if you're not Internet savy you're not catered to or for”

Helpful Report

Posted 2 weeks ago

“Still waiting for my order?. FedEx are useless , they give you a time slots and they don’t even come on that time . Disappointed in the service of delivery .”

Helpful Report

Posted 2 weeks ago

“The oven came faulty: the clock showing time on the display keeps getting late about 1h per 24h, An egineer came to reapir it, reaplce a part but the issue remains. I contacted the techncial helpline but they tol dthat will get back to me. No response after 2 days yet.”

Helpful Report

Posted 2 weeks ago

“Very efficient service; easy to order goods arrived on time; courier polite and helpful. Wouldn’t hesitate to use their services again. Highly recommended.”

Helpful Report

Posted 2 weeks ago

“I have contacted the company three times to try and source missing instructions to my appliance. They have ignored every contact attempt via email and by their own contact form. The extractor I purchased has two options for ventilation. My option requires a venting kit - no problem but there is no information on the website and no instructions with the appliance for that type of ducting. I still haven’t been able to ventilate my kitchen, 8 weeks later.”

Helpful Report

Posted 2 weeks ago

“Exactly what was promised,delivered on time, looks just like the old one except for one extra control button and it is clean and it works.”

Helpful Report

Posted 3 weeks ago

“Haven’t received my order. Ordered 19th August, delivery should’ve been made 21/08 - no tracking available, phone number 0330 008 0800 isn’t in use anymore & no response to my email. Will have to phone the bank & hopefully get my money back.”

Helpful Report

Posted 3 weeks ago

“Very quick delivery and great service. Highly recommend.”

Helpful Report

Posted 1 month ago

“So far my new oven & hob are great & look so good”

Helpful Report

Posted 1 month ago

“Very pleased with the service received from MyAppliance. Placed an order for Splashback Stainless Steel 90cm. The order arrived in good time but had been damaged in transit. Contacted MyAppliance customer services who immediately sent out a replacement. A good quality splashback at a very competitive price. Thank you to all at MyAppliance. Definitely recommend”

Helpful Report

Posted 1 month ago

“Paid for next day delivery on 4th August 2026 still not recieved my order”

Helpful Report

Posted 1 month ago

Good Afternoon Thank you for your comments. I have had a look on the order and can confirm the delivery left our warehouse for delivery on 05/08. But looking at the order I think the delivery address is missing a house number and street name. Can you please have a look on your confirmation invoice and check this for me. The order is currently still with FedEx. If you would like to contact the team directly please do so at enquiries@myappliances.co.uk Thank you Kind Regards Hayley

Posted 1 month ago

“Did exactly as expected”

Helpful Report

Posted 1 month ago

MyAppliances is rated 4.0 based on 232 reviews