MyAppliances Reviews

Name: MyAppliances
Address: MyAppliances, Normanton, United Kingdom
Rating: 2.23

2.2 Rating 43 Reviews

30 %

of reviewers recommend MyAppliances

Company Reviews

Product Reviews

Metrics

2.2

Based on 43 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Anonymous

Anonymous // 01/01/2019

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“Appalling company - paid £39.99 for sat delivery - didn’t turn up. Reorganised with no decent explanation for the following Tuesday, didn’t turn up ! Eventually turned up on the Thursday. Ridiculous excuses of blaming others for it not arriving on the two occasions - let’s hope after reading the reviews unfortunately after purchasing that the oven works - will never use the company again - appalling customer service !!!”

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Posted 3 years ago

“Awful customer service and return policy £15 admin fee to return something plus expensive delivery and return it at your own cost”

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Posted 3 years ago

“Diabolical company, DO NOT USE!”

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Posted 4 years ago

“Do not use this company Please could I have this email passed the the management/complaints team. I purchased an oven and hob from your company on the 1st November to be delivered to me on the 4th November. I arranged for someone to be at the property all day on the 4th and the delivery was not made. I then had to contact your company to be told the delivery would be made on the 5th yet again this was not done so I again waisted time being at home all day to wait on the delivery that did not happen for a second time. I had to make contact with you again and was told Saturday 7th November a full 3 days after the delivery slot was originally scheduled. Then to my dismay when my electrician who could only come out for the second cancelled appointment due to delivery delays tried to fit the appliances the hob was not working. He put the old hob in as I have a 5 year old and need to have sufficient cooking facilities. I reported the fault with you on the 23 November by phone as I had no reply to my previous email. On the call I was told that I would have to get the electrician to come out fit the broken hob for me to take a video of it not working. Can I just say this is ridiculous that I then need to pay the electrician a further hours labour to do this. In between times I try to use the oven for the first time and it is making an extremely loud rat talking noice. I send a video to this email address with yet again no reply. I then have to call and the customer service advisor accessed the email and confirmed a possible miss alignment of the fan. I then arrange collection of both appliances and not a replacement or repair as by this point I had lost all confidence in your company. The saga goes on the appliances were collected on the 2nd December and I have called twice emailed twice as it is now the 14th and still no refund. I was refunded back at the start the delivery cost due to that mess but as you can see above I have them had numerous inconsistencies since. I would like a prompt response as to how you intend to compensate me for the time calls and emails I have had to send and make. And I now need the amount of the refund made to my account and not to the payment method klarna. I have made the purchase payment through klarna there for there is no balance on that account and I would then need to wait further time for them to put the money onto my card. There reply Your refund has been made.”

Helpful Report

Posted 4 years ago

“DO NOT TOUCH THIS OUTFIT with a stack of barge poles. We ordered a ceramic hob, but when it came time to fit it, the hob was smashed to bits. Myappliance refuses a refund because.....’products should be unpacked with 24 hours as stated in our small print.....’ We are a professional kitchen and bathroom fitter. We spend £000’s on appliances with AO every year, AO are a first-rate appliance company with a fabulous aftercare service and a no-quibble guarantee. I was persuaded to use myappliance on this occasion but ever NEVER AGAIN! Seriously, do yourselves a big favour and AVOID myappliance!”

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Posted 4 years ago

“do not use! £20 delivery cost, pay your self to return and they charge a £15 admin charge to return even though I just wanted to swap. read the terms!!”

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Posted 4 years ago

“my oven was bought 16 months ago stopped working tried to contact my appliances for repair under guarantee totally unable to get through.this company is the pits you buy you loose. .”

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Posted 4 years ago

“Ordered wrong size. Hood and splash back refused my money back and they are still in there box”

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Posted 5 years ago

“C.R.I.M.I.N.A.L.S”

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Posted 5 years ago

“Very impressed with the price and quality”

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Posted 5 years ago

“Purchased a double oven, an electric hob and a cooker hood two years ago. The cooker hood was making a strange sound and much to my surprise they had an engineer out and it was fixed within two days. Excellent!”

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Posted 5 years ago

“Refusing to refund my money ..they do not comply to consumer rights...reported to trading standards..DO NOT USE THIS COMPANY”

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Posted 5 years ago

“We ordered a Fridge/Freezer and a built under gas oven & grill. After returning 4 Fridge Freezer due to damage plus the over was smashed inside the packaging. Finally they were installed. Fridge freezer seems ok at mo. But oven lights when it wants and grill is hopeless .. over an hour to cook 4 slices of Bacon. Despite engineer report the company will not accept it back as they say "it works" I insist it is not "fit for purpose" they will not put me through to a manager or give me MD s name. APPALLING AT BEST!”

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Posted 6 years ago

“Please think carefully before you use this company. We received a faulty oven that had to be returned and it took a month and threat of legal action to get a refund. The customer service is the worst I have ever had to deal with. The policy is that you are never able to speak to a manager or anyone in authority, you have to complain by email which is then ignored. To anyone who has already had a problem, please speak to Citizens Advice, they log the problem and hopefully they will refer the company to Trading Standards if they get enough people contacting them. They can also help you with trying to get a refund.”

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Posted 6 years ago

“I was given a specific delivery date so I took the day off work - unfortunately it did not arrive on the date I was given. I contacted my appliances and they stated that it was the fault of delivery company and a busy Black Friday ! They cannot guarantee delivery times! Good value for money not the best customer service or delivery. Something to be aware of if you are considering making a purchase”

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Posted 6 years ago

“Ask for FIONA, This customer service representative does not know what happened to my original delivery and does not know how to track the next delivery. Fiona seriously needs an urgent appraisal as she doesn't have any customer service skills and does not understand simple English. There is no manager available for comment or help. There is no complaints procedure and this company uses DX as their courier, another shambles just like My Appliances. NEVER MAKE A MISTAKE AND ORDER FROM THEM.”

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Posted 6 years ago

“Fantastic prices and excellent customer services, very happy and will use them again and again.”

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Posted 6 years ago

“Ordered Monday, promised delivery Wednesday, received text Tuesday confirming Wednesday. Another text Wednesday saying delivery delayed and to contact them. Called them told will get call back nothing. Called again Thursday told will get call back. Nothing! Called gain told get a call back in a few minutes, nothing!. Called again and told delivery not happening but given no reason. Asked for refund, told cannot do till next Monday. No good to me as need to but from another supplier. Asked them to do refund that day and call me to confirm. And surprise no call no refund. Have raised query with both bank and trading standards. Cannot believe their level of customer service!”

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Posted 6 years ago

“Ordered an oven, delivered next day, they fitted day after that - no hassle, no bother”

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Posted 6 years ago

“I ordered a hob and an oven, site crashed during ordering so i had to order on two orders, asked for a refund of my delivery charge as this should have been £29.99 and i was charged £49.99, they have refused to refund me, do not buy from them quite simple.”

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Posted 6 years ago

MyAppliances is rated 2.2 based on 43 reviews