MyAppliances Reviews

Name: MyAppliances
Rating: 1.66

1.7 Rating 29 Reviews

17 %

of reviewers recommend MyAppliances

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1.7

Based on 29 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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MyAppliances 1 star review on 22nd June 2022

Danielle

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awfull service,no reply to emails,order never come. They just ignoring. I will never ever use this again!”

Helpful Report

Posted 2 months ago

“Booked a delivery slot 8 days after of placing the order. My partner waited in all day for the delivery which never arrived. I contacted the delivery company who had never been made aware of the agreed date. Cancelled the order and have since been in a battle with the company for a refund. No response to emails and no refund. I have raised a dispute via PayPal and am contacting the small claims court to pursue this refund. Avoid at all costs. They may be cheap but you don't get anything for your money”

Helpful Report

Posted 11 months ago

“Take note, you get what you pay for. I've had 2 of their top of the range innocents ovens in 3 years. They take 25 minutes to reach operating temperature which according to my thermometer is 10 degrees hotter than the setting. Also the cooling fan never switches off, you have to knock the power off at the plug and leave it for a couple of hours before you switch it back on. The first ovens fan oven didn't work at all either. I've just ordered a new Bosch oven to replace this one as it's total garbage. Hope this review helps you in your choice.”

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Posted 1 year ago

“Avoid avoid avoid!! Brought a ceramic hob from my appliances which recently stopped working, we had an electrician come and take the hob out to find that the connection box had all burnt away!! He said it’s lucky our house didn’t set on fire and that the hob was clearly faulty! Finally got a reply from my appliances, they completely fobbed me off blamed the electrician even tho the end that the electrician wired in was completely fine but the end that was attached to the hob(it arrived already attached to the hob) had all burnt away!! Shambles of a company, avoid at all costs!!”

Helpful Report

Posted 1 year ago

“Do not use this company awful customer service , we purchased a wine fridge via a retailer in early 2020 which had a 2 year warranty in Aug 2021 they had to replace it with a brand new one after 3 engineer visits. The engineer basically swapped out PCB'S and hoped for the best. Now in May 2022 , 10 months after getting a brand new fridge that one has gone wrong and this terrible company have refused to honour the two year warranty on a 10 month old product as they say the warranty went from the delivery of the first fridge so it has now expired absolute con. So be warned bunch of sharks”

Helpful Report

Posted 1 year ago

“DO NOT USE! Paid £15 delivery cost for 3 items (Cooker Hood, Carbon filter pack and Ducting Kit). Returned 2 items (Filter pack and Ducting Kit) as they were not needed in the end, and had to pay return cost myself. They then charged me £11.00 admin fee (£5.50 for each item returned!!!). There are much better companies out there that don't charge admin fees for returns. So I suggest you shop around and read the small print before spending your hard earned cash.”

Helpful Report

Posted 1 year ago

“Appalling company - paid £39.99 for sat delivery - didn’t turn up. Reorganised with no decent explanation for the following Tuesday, didn’t turn up ! Eventually turned up on the Thursday. Ridiculous excuses of blaming others for it not arriving on the two occasions - let’s hope after reading the reviews unfortunately after purchasing that the oven works - will never use the company again - appalling customer service !!!”

Helpful Report

Posted 2 years ago

“Awful customer service and return policy £15 admin fee to return something plus expensive delivery and return it at your own cost”

Helpful Report

Posted 2 years ago

“Diabolical company, DO NOT USE!”

Helpful Report

Posted 3 years ago

“Do not use this company Please could I have this email passed the the management/complaints team. I purchased an oven and hob from your company on the 1st November to be delivered to me on the 4th November. I arranged for someone to be at the property all day on the 4th and the delivery was not made. I then had to contact your company to be told the delivery would be made on the 5th yet again this was not done so I again waisted time being at home all day to wait on the delivery that did not happen for a second time. I had to make contact with you again and was told Saturday 7th November a full 3 days after the delivery slot was originally scheduled. Then to my dismay when my electrician who could only come out for the second cancelled appointment due to delivery delays tried to fit the appliances the hob was not working. He put the old hob in as I have a 5 year old and need to have sufficient cooking facilities. I reported the fault with you on the 23 November by phone as I had no reply to my previous email. On the call I was told that I would have to get the electrician to come out fit the broken hob for me to take a video of it not working. Can I just say this is ridiculous that I then need to pay the electrician a further hours labour to do this. In between times I try to use the oven for the first time and it is making an extremely loud rat talking noice. I send a video to this email address with yet again no reply. I then have to call and the customer service advisor accessed the email and confirmed a possible miss alignment of the fan. I then arrange collection of both appliances and not a replacement or repair as by this point I had lost all confidence in your company. The saga goes on the appliances were collected on the 2nd December and I have called twice emailed twice as it is now the 14th and still no refund. I was refunded back at the start the delivery cost due to that mess but as you can see above I have them had numerous inconsistencies since. I would like a prompt response as to how you intend to compensate me for the time calls and emails I have had to send and make. And I now need the amount of the refund made to my account and not to the payment method klarna. I have made the purchase payment through klarna there for there is no balance on that account and I would then need to wait further time for them to put the money onto my card. There reply Your refund has been made.”

Helpful Report

Posted 3 years ago

“DO NOT TOUCH THIS OUTFIT with a stack of barge poles. We ordered a ceramic hob, but when it came time to fit it, the hob was smashed to bits. Myappliance refuses a refund because.....’products should be unpacked with 24 hours as stated in our small print.....’ We are a professional kitchen and bathroom fitter. We spend £000’s on appliances with AO every year, AO are a first-rate appliance company with a fabulous aftercare service and a no-quibble guarantee. I was persuaded to use myappliance on this occasion but ever NEVER AGAIN! Seriously, do yourselves a big favour and AVOID myappliance!”

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Posted 3 years ago

“do not use! £20 delivery cost, pay your self to return and they charge a £15 admin charge to return even though I just wanted to swap. read the terms!!”

Helpful Report

Posted 3 years ago

“my oven was bought 16 months ago stopped working tried to contact my appliances for repair under guarantee totally unable to get through.this company is the pits you buy you loose. .”

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Posted 3 years ago

“Ordered wrong size. Hood and splash back refused my money back and they are still in there box”

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Posted 4 years ago

“C.R.I.M.I.N.A.L.S”

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Posted 4 years ago

“Very impressed with the price and quality”

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Posted 4 years ago

“Purchased a double oven, an electric hob and a cooker hood two years ago. The cooker hood was making a strange sound and much to my surprise they had an engineer out and it was fixed within two days. Excellent!”

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Posted 4 years ago

“Refusing to refund my money ..they do not comply to consumer rights...reported to trading standards..DO NOT USE THIS COMPANY”

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Posted 4 years ago

“We ordered a Fridge/Freezer and a built under gas oven & grill. After returning 4 Fridge Freezer due to damage plus the over was smashed inside the packaging. Finally they were installed. Fridge freezer seems ok at mo. But oven lights when it wants and grill is hopeless .. over an hour to cook 4 slices of Bacon. Despite engineer report the company will not accept it back as they say "it works" I insist it is not "fit for purpose" they will not put me through to a manager or give me MD s name. APPALLING AT BEST!”

Helpful Report

Posted 5 years ago

“Please think carefully before you use this company. We received a faulty oven that had to be returned and it took a month and threat of legal action to get a refund. The customer service is the worst I have ever had to deal with. The policy is that you are never able to speak to a manager or anyone in authority, you have to complain by email which is then ignored. To anyone who has already had a problem, please speak to Citizens Advice, they log the problem and hopefully they will refer the company to Trading Standards if they get enough people contacting them. They can also help you with trying to get a refund.”

Helpful Report

Posted 5 years ago

MyAppliances is rated 1.7 based on 29 reviews